Hotel Le Crystal Montreal

No staff to make the room service. Waited an hour for a breakfast that never came

Nothing

This will perhaps be an eye opener for both booking.com and anyone intending to stay at this monstrous property. I had to drag my own luggage in in the snow since there was no one at the valet desk, I walked into the hotel where two most rude and arrogant front desk personal kept searching for my booking for 30 minutes and would not take my booking reference number, after much unnecessary hassle despite insisting several times that I was using a debit card to pay for my stay the hotel staff ran it as a credit card thrice forcing my bank in UAE to block it, and to add insult to injury they won't admit the mistake, then another new policy dawned upon me that I must pay a 500 deposit for the room which was not mentioned ever on the terms and conditions and when I insisted I would like to now pay in cash, I was told the amount was 1000 dollars instead, moreover since now my debit card blocked , after I told them I'll pay in cash a new policy was announced that if I paid them the deposit in US dollars they would return it back in Canadian dollars which would mean 11 dollars less than the actual market rate for every 100 US dollars, I was then given wrong directions to the nearest money exchange and had to walk in snow in -13 C, and after 45 minutes when I was finally back no body even had the decency of offering me a glass of water let alone a welcome drink, I was given an upgrade to a Chrystal suite from the junior suite from the only 2 human beings in this hotel the manager Vanessa, however to my dismay the 6th floor on which this alleged Chrystal suite was located had construction work happening, which at the time of my check in, was never indicated or even warned about. So 24 hours into my stay I had chalk and paint fumes coming in my room through the ventilation system, because the walls were being sand papered outside and despite my several requests the hotel staff would not shut down the ventilation system outside.