NH Montevideo Columbia

Location

Poorly designed room which did not have the advertised features of room safe, lap top safe, hair drier-all of which we needed. Electronic key kept failing and had to be reset frequently. Also no shelves or drawers in wardrobe and no furniture with shelves or drawers.

Location with room overlooking the ocean was great. It went downhill from there.

Things went downhill from the minute we began the check in process. Virtually no English spoken in the hotel. Level of English spoken at reception almost nil. Hotel was clearly shabby,even at 3.30am. Whole place smelled musty and mouldy. Room was dirty and in below average state and poorly serviced. Mould in bathroom and dirty floors. Had to ask to have it serviced late one afternoon and even that was difficult. (had been forgotten) Room attendants rude and not wanting to replace tissues used. No repeat supply of water bottle or toiletries in room. Breakfast very poor and when placing an order for a dish, never actually got what we ordered and sometimes it took 3 attempts to get what we asked for (which was actually on a printed menu). I complained to the sales manager and the response to us was delivery of a bottle of cold water to the room late afternoon with 2 wine glasses. The breakfast/ dining room tables/chair/floors/crockery were dirty.

Air conditioning in most rooms of this building are broken or very week.