NH Milano Touring

The lobby and the location are not bad; very comfortable bed;

I stayed in the hotel just for one night and I have booked a superior double room in advance almost a month before that. I used the hotel just for one-night sleep over in Milan. The lady on the reception was nice and quick. After she provided me with the key to the room and I saw it, I did not like it much but since it was about dinner time and I was really hungry, I just left my luggage in the room, took a shower and went for a dinner. While waiting for my food, I decided to check the rooms in booking and it became pretty clear to me that the room that I was in - 756, was not the one that I booked. Mine was old, many of the facilities looked shabby and old and the view was awful - to the backyard and some stairs. I returned to the hotel around midnight and since my flight was very early and I was very tired, there were people on the reception so I skipped the discussion. During the check out, I asked what type was my room and the gentleman on the reception said - standard. I asked why since I was billed for a superior one and he said that he does not know and will check with his manager and contact me back. I doubt that this will ever happen. He did not even apologized, his attitude was like - I don't know madam and I really don't care. If my stay was longer than 10 hours, I would have asked for another room at the very beginning but I was not willing to go through all these unnecessary discussions for such short period of stay.