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|"Friendly and attentive staff."||(in 61 reviews)|
|"Great location, wonderful accommodations, great staff!"||(in 75 reviews)|
|"Nice traditional hotel with friendly staff."||(in 48 reviews)|
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Everybody was very serious about the pandemic. All very well disinfected, all staff wearing masks,etc. Instead of buffet breakfast, they were serving breakfast at tables. Or, which I've done, in the room, without any extra payment for room-service. Breakfast in my bedroom, by the window, with a lovely view over the lake and the mountains!
couldn't be any better
Nice room, nice architecture, good location. Decent food.
Staff were unfriendly, unwilling to go the extra mile to make you feel comfortable. I run hotels of my own at 5* level, yes I am younger than the average clientele, but all the staff made it out to be that because I am young that they shouldn’t care. I am paying the same the same rate as any other guest. Bed sheets in the room were dirty, the spa receptionist didn’t care about us wanting to make a reservation, and asked us “are you guests” in a condescending way. Overall very disappointing for the rate we paid. The trainee was good upon check in, but after that seemed to be he didn’t want to do anything.
Tv had a setting vice(could not sleep all the night because every 15 minutes the speaker was loudly making a notice impossible to stop)... And not all the rooms with lake view have balcony, which limited the pleasure to enjoy the landscape...
The staff were all very friendly and the location was perfect !
The five-star-hotel Schweizerhof Luzern is situated right on the shores of Lake Lucerne and only a stone’s throw from the city centre of Lucerne. It has been managed by your hosts, the Hauser family, for more than 150 years. The festival hotel boasts 101 spacious rooms and suites, outstanding service, three speciality restaurants, a wellness area and stunning banquet rooms. Spend a night here and follow in the footsteps of kings, emperors, writers, politicians, musicians and actors.
based on 637 reviews
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Most popular landmarks
- St. Matthäuskirche 75 m
- St. Peterskapelle 257 m
- Bourbaki Panorama 308 m
- Hofkirche 323 m
- Museggmauer 343 m
- Kapellbrücke 357 m