Value for money
Distance to city centre
Distance to airport
|"Staff extremely nice and helpful!"||(in 82 reviews)|
|"Extremely friendly and helpful staff"||(in 15 reviews)|
|"Romantic athmosphere, friendly staff, good location"||(in 48 reviews)|
|"The parking had tight access"||(in 3 reviews)|
|staff were very helpful||in 193 reviews|
|great location||in 125 reviews|
|breakfast was nice||in 105 reviews|
|beautiful hotel||in 90 reviews|
|room was very nice||in 70 reviews|
|car park||in 32 reviews|
|friendly and helpful||in 19 reviews|
|highly recommend||in 13 reviews|
|service great||in 13 reviews|
|towns around the tuscany||in 8 reviews|
|centre of lucca||in 7 reviews|
|mario||in 7 reviews|
|gluten free options||in 6 reviews|
|train station||in 6 reviews|
|staff nice||in 2 reviews|
|close to mall of america||in 1 review|
|location close||in 1 review|
The location is close to restraunts and shopping. It is quite a walk from the train station. Take a cab.
The electricity and plumbing are old and don't work well. It was extremely hot and too loud to sleep with the window open. They said we couldn't turn on the air conditioning and didn't offer a fan. We were up all night hearing the people above us. The complimentary breakfast gave us food poisoning.
Fabulous hotel in old town Lucca
Mario the business owner was beyond friendly, efficient and informative. Breakfasts were feasts of hot and cold food well beyond the usual continental breakfast. An elevator was also a welcome surprise in this old palazzo.
Location is ideal for exploring Lucca-close to historic centre, restaurants,etc., but in a quiet street away from noise. Staff are excellent- called different restaurants to arrange for dinner reservations tho I had left it too late- going out of their way to deal with requests. Hotel is charming, breakfast is substantial.
I was in a single room that was for disabled guests and had some features in the bathroom that were inconvenent- no self-contained shower stall-only a tiled area next to the toilet- that made for a wet floor. wheelchair users would appreciate this but i didn't. No towel racks either-maid used the hand rail for the toilet to hang towels. These are minor issues that can be easily rectified.
There was a traditional feel to the room and the staff were always most helpful with any queries. Breakfast in the breakfast room was also very pleasant.
There were a couple of minor points about the room that needed attention - eg some of the parquetry floor was lifting which could catch your feet.
Attentive and very polite staff plus the sensibly long hours for breakfast.The location meant we could reach all parts easily but not have a lot of noise
In an ideal world would have liked larger bathroom and wider single beds
We had an overnight stay at this hotel.Very helpful staff.Central location.Very good breakfast.Would stay here again.
We found the staff friendly and helpful directing us to several good restaurants, the room was very comfortable and breakfast excellent.
Location excellent for pondering around Lucca (and getting lost!!!)which was all part of the fun. we were in a very warm room - the manager moved us as soon as we told him. The staff could not have been more helpful, with travel information and booking restaurants. Always had time to help. We enjoyed our stay Lucca is lovely. ( we are two mature couples ) Also the wine is wonderful and we tried some very good bottles, dining also very good, with a wide choice of restaurants.We would go back .
Breakfast was average - but acceptable.
Quiet location. Charming proprietors.Well fitted out
The staff waw very helpful and friendly. They made our stay in Lucca a wonderful experience.
The warmth of the welcome we recieved on arrival. the cleanliness of the hotel, it had been refurbished to the highest of standards. nothing was to much trouble for the staff, we loved our stay.we have told all our friends and family about this first class hotel and showed them all the brochure. we will definately be back.
Beautiful & snug hotel situated in the centre, very helpful staff!
Lack of inside isolation, you can hear guests next door whispering.
A stay at Palazzo Alexander Hotel places you in the heart of Lucca, within a 10-minute walk of Piazza Napoleone and Guinigi Tower. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
based on 557 reviews
Value for money
Policies vary by room type and provider.
Palazzo Alexander Hotel is located at Via Santa Giustina 48, 0,4 km from the centre of Lucca. Museo di Palazzo Mansi is the closest landmark to Palazzo Alexander Hotel.
Check-in time is 14:00 and check-out time is 11:00 at Palazzo Alexander Hotel.
Yes, Palazzo Alexander Hotel offers free Wi-Fi.
No, Palazzo Alexander Hotel does not offer free parking.
No, Palazzo Alexander Hotel does not offer free airport shuttle service.
Palazzo Alexander Hotel is 19,8 km from Pisa Gal Galilei. Palazzo Alexander Hotel is 56,7 km from Florence Peretola.
No, pets are not allowed at Palazzo Alexander Hotel.
No, Palazzo Alexander Hotel does not have a pool on-site.