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Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning
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Palazzo Alexander Hotel
Via Santa Giustina 48, 55100 Lucca, Tuscany, Italy
+39 058 358 3571
Cheapest
rate per night
9,0
Excellent
based on 557 reviews
Compare vs KAYAK
| Provider | Nightly total |
|---|---|
| Hotels.com | R1 989 |
| Snaptravel | R2 292 |
| Stayforlong | R2 331 |
Good to know
Value for money |
8,8 |
|---|---|
Distance to city centre |
0,4 km |
Location rating |
9,6 |
Nearest airport |
Florence Peretola |
Distance to airport |
56,7 km |
Rooms
Superior rooms
R2 292+
Bed type
Provider
Nightly base price
Unknown
R2 292
per night
Unknown
R2 331
per night
Unknown
R2 873
per night
Standard rooms
R1 989+
Bed type
Provider
Nightly base price
Unknown
R1 989
per night
Reviews
Pros
| "Staff extremely nice and helpful!" | (in 82 reviews) |
|---|---|
| "Extremely friendly and helpful staff" | (in 15 reviews) |
| "Romantic athmosphere, friendly staff, good location" | (in 48 reviews) |
Cons
| "The parking had tight access" | (in 3 reviews) |
|---|
Traveller rating
188
24
9
1
0
Time of year
Traveller type
Show reviews that mention
+
| staff were very helpful | in 193 reviews |
|---|---|
| great location | in 125 reviews |
| breakfast was nice | in 105 reviews |
| beautiful hotel | in 90 reviews |
| room was very nice | in 70 reviews |
| car park | in 32 reviews |
| friendly and helpful | in 19 reviews |
| highly recommend | in 13 reviews |
| service great | in 13 reviews |
| towns around the tuscany | in 8 reviews |
| centre of lucca | in 7 reviews |
| mario | in 7 reviews |
| gluten free options | in 6 reviews |
| train station | in 6 reviews |
| staff nice | in 2 reviews |
| close to mall of america | in 1 review |
| location close | in 1 review |
-
MediocreApr 20162,5
Horrible hotel
The location is close to restraunts and shopping. It is quite a walk from the train station. Take a cab.
The electricity and plumbing are old and don't work well. It was extremely hot and too loud to sleep with the window open. They said we couldn't turn on the air conditioning and didn't offer a fan. We were up all night hearing the people above us. The complimentary breakfast gave us food poisoning.
-
ExcellentSep 201510,0
Fabulous hotel in old town Lucca
Mario the business owner was beyond friendly, efficient and informative. Breakfasts were feasts of hot and cold food well beyond the usual continental breakfast. An elevator was also a welcome surprise in this old palazzo.
-
GoodNov 20106,7
Location is ideal for exploring Lucca-close to historic centre, restaurants,etc., but in a quiet street away from noise. Staff are excellent- called different restaurants to arrange for dinner reservations tho I had left it too late- going out of their way to deal with requests. Hotel is charming, breakfast is substantial.
I was in a single room that was for disabled guests and had some features in the bathroom that were inconvenent- no self-contained shower stall-only a tiled area next to the toilet- that made for a wet floor. wheelchair users would appreciate this but i didn't. No towel racks either-maid used the hand rail for the toilet to hang towels. These are minor issues that can be easily rectified.
-
GoodOct 20106,3
There was a traditional feel to the room and the staff were always most helpful with any queries. Breakfast in the breakfast room was also very pleasant.
There were a couple of minor points about the room that needed attention - eg some of the parquetry floor was lifting which could catch your feet.
-
GoodOct 20107,7
Attentive and very polite staff plus the sensibly long hours for breakfast.The location meant we could reach all parts easily but not have a lot of noise
In an ideal world would have liked larger bathroom and wider single beds
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About
Overview
A stay at Palazzo Alexander Hotel places you in the heart of Lucca, within a 10-minute walk of Piazza Napoleone and Guinigi Tower. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Hotels.com
Features
9,0 Excellent
based on 557 reviews
9,3
Cleanliness
9,1
Comfort
9,7
Staff
8,8
Value for money
Check in |
14:00 |
Check out |
11:00 |
Cancellation/pre-payment
Policies vary by room type and provider.
Amenities
Wine glasses
Electric kettle
Business centre
Wake-up service
Entire unit wheelchair accessible
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Family rooms
Concierge service
Cribs available
Currency exchange on-site
Fire extinguisher
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Fold-up bed
Free toiletries
Fruits
Room service
Smoke alarms
Hardwood or parquet floors
Heating
Tour desk
Bicycle hire
Hypoallergenic
Hypoallergenic pillow
Books, DVDs, music for children
Hot tub
Interconnected room(s) available
Cycling
Key access
No smoking
Cooking classes
Bar/Lounge
Express check out
Hairdryer
Horse riding
Cable or satellite TV
24-hour security
Air-conditioned
Newspapers
Non-feather pillow
Airport shuttle (surcharge)
Babysitting/child care services (surcharge)
Trouser press
Complimentary breakfast
Free Internet
Pets not allowed
Parking (surcharge)
Private bathroom
Private check-in/check-out
24-hour front desk
Storage available
Private parking
Shuttle service (additional charge)
Quiet street view
Wedding services
Free Wi-Fi
Radio
Raised toilet
Disabled access
Roll-in shower
Towels
Safety deposit box
Seating area
Lift
Library
Shampoo
Shared lounge/TV area
Shower
Shower cap
Shower chair
Accessible by lift
Adapter
Slippers
Socket near the bed
Sofa
Alarm clock
Sofa bed
Soundproof rooms
Soundproofing
Bidet
Spa bath
Body soap
Bottle of water
Breakfast in the room
Tea/coffee maker
Telephone
Toilet
Toilet paper
Children's television networks
Toilet with grab rails
Safe
Toothbrush
Dustbins
Coffee machine
TV
Upper floors accessible by lift
Valet parking
Desk
VIP room facilities
Walk-in shower
Wardrobe or closet
FAQs when booking at Palazzo Alexander Hotel
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Photos
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01 of 35
Reviews about Palazzo Alexander Hotel
“Extremely kind hosts, good old style - would return any time”
“Wonderful warm welcome, excellent service & informative sincere local local knowledge offered on shopping and restaurants”
“Quiet location. Friendly welcome. Friendly staff. Clean. Breakfast adequate. Comfortable bed. Reasonably spacious.”
“Very familiar atmosphere in the old town of Lucca with wonderful and helpful staff! Recommended for either couples or families!”
“Car park”
Location
Most popular landmarks
- Museo di Palazzo Mansi 72 m
- Biblioteca Statale di Lucca 175 m
- Lucca City Hall 206 m
- Giacomo Puccini Museum 212 m
- Casa di Puccini 214 m
- Church of San Michele in Foro 266 m
Nearby hotels
Cheapest
See cheapest hotels in Lucca
Most recommended
See most recommended hotels in Lucca