Pros (+) Large room, friendly staff
Cons (-) Pretty much no amenities. Older and needs updating. My towels were torn and had holes
2 stars
Best Western Louisville East Inn & Suites
Photos of Best Western Louisville East Inn & Suites
Overview
Best Western Louisville East is situated in Louisville and offers a Jacuzzi and an indoor pool. It also features a 24-hour business centre, a 24-hour reception and an express check-in and check-out feature.
The hotel has 101 rooms and has been recently refurbished. A gym can be readily accessed by those wishing to keep active while travelling.
The rooms include wireless internet access, a desk and a refrigerator. They are also fitted with a microwave, a hair dryer and a dishwasher.
Best Western Louisville East has an on-site restaurant, perfect for those wishing to eat in. In sunny weather, guests are invited to dine alfresco on the outdoor terrace.
For those guests who enjoy exploring local eateries, there is a great selection within walking distance. Churchill Downs, University of Louisville and Cathedral of the Assumption are an easy car ride away.
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Amenities at Best Western Louisville East Inn & Suites
- Indoor pool
- Fitness centre
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Kitchen
- Dishwasher
- Oven
- Microwave
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Dining area
- Kitchen
Bathroom
- Raised toilet
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24-hour front desk
Accessibility and suitability
- Disabled access
- Lift
- No smoking
- Toilet with grab rails
- Upper floors accessible by lift
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Carpeted
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Alarm clock
- Sofa bed
- Cleaning products
- Wardrobe or closet
Dining
- Restaurant
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
Pool and spa
- Hot tub
- Indoor pool
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Outdoor
- Terrace/Patio
Laundry
- Iron and ironing board
Fitness
- Fitness centre
Reviews of Best Western Louisville East Inn & Suites
7.7
Good
1292 verified ratings
Wonderful
541
Very good
204
Good
222
Okay
74
Fair
86
Mediocre
59
Poor
106
Summary of reviews
Guests say
Guests noted both positive and negative aspects of their stay at the hotel. Positively, the staff were consistently mentioned as friendly and accommodating, and the location was appreciated for its convenience. However, many guests expressed disappointment with the breakfast options and cleanliness, citing that breakfast selections were repetitive and that cleanliness could be improved, particularly regarding towels and bathrooms. Additionally, several amenities, such as the pool and gym equipment, did not meet expectations, affecting guest satisfaction.AI-generated from customer reviews
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Score by provider
7.6 out of 10
24 reviews
7.8 out of 10
7 reviews
All reviews
Pros (+) Standard room was a bit small (4th floor) as compared to other Best Westerns we've stayed at in the past, but nothing crazy or highly disappointing. Overall, everything was great. We will be staying there again.
Cons (-) The front desk woman at check in didn't seem to know what she was doing when it came to an online reservation. The maid service was knocking on our door at 10:30 am when check out wasn't until noon.
Pros (+) The room was nice and clean and the bed was comfortable. Those were the main 2 things I was concerned about. The location was decent, right off the highway pretty much. The breakfast was better than most I've had, and the staff was pleasant.
Cons (-) It's says that there is an outdoor pool but there is not. That's OK, my main concern was the indoor in case our plans got rained out. Other than that, I have no complaints.
Pros (+) The hotel was a great value! It was clean and comfortable. Our room was spacious. The breakfast offered many good choices.
Cons (-) The pool was small, but very nice.
Pros (+) They were very generous with toiletries at the front desk. It was a last-minute trip and they gave us everything we forgot to pack. Room was clean.
Cons (-) The hotel felt a little damp.
Pros (+) The breakfast and the staff supplying it were good.
Cons (-) The room was left with an empty lubricant box, pubic hairs and whiskers all over the bathroom. And there was a condom on the floor in the entry way! the pullout sofa didn't have any bedding available and the beds were not comfortable. Find somewhere else to stay!
Pros (+) Before choosing this hotel, I looked over reviews from other travelers. I'll admit I was somewhat concerned after reading a decent amount of negative reviews regarding staff, or overall cleanliness. Upon arrival, I was greeted by a woman at the front desk (I believe her name was Karen..), and she was extremely nice to me. As a 21 year old male, I am not always treated as a "valued customer", but I...
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Location
9802 Bunsen Way, Louisville, KY 40299-2548
What's nearby
- Farmington Historic Home8.1 km
- Louisville Mega Cavern11.3 km
- Louisville Zoo11.5 km
- Cave Hill Cemetery12.6 km
- Thomas Edison House14.9 km
- Kentucky Kingdom15.1 km
- Louisville Waterfront Park15.3 km
- Louisville Slugger Field15.4 km
- Speed Art Museum16.1 km
- Louisville Palace16.3 km
- Conrad Caldwell House16.4 km
- Muhammad Ali Center16.7 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Best Western Louisville East Inn & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Best Western Louisville East Inn & Suites
Nearby hotels and places to stay
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See most recommended stays in LouisvilleGood to know
Value for money | 7,9 |
|---|---|
Distance to city centre | 16,0 km |
Nearest airport | Louisville Intl |
Distance to airport | 14,7 km |