Merit Resort Samui

A good ocean view... the only thing on the website that was true.

I read past reviews which were mixed, but lean more towards the negative. I felt sorry for the staff who obviously have no training when it comes to customer service and... it showed. To get information about tours you had to ask.. no information forthcoming voluntarily. The rooms were absolutely run-down and dirty. The television was the old style 19" Samsung of the July 2008 vintage... only one English channel and one other Thai channel (programming you can actually watch, assuming you spoke the language) available out of maybe 12. The signal on the English speaking channel was so heavily pixillated, effectively, no TV. The website advertised a Spa, poolside bar...None existed...maybe at one time it did...beach... no beach... only huge boulders and rocks... simple solution would have been to offer a shuttle service to a nearby real beach... The morning breakfast... the only thing we felt safe having was an omelette as we were pretty sure was they were made fresh that day... and fruit. The rest of the offerings... left-overs from the previous days... The breakfast sausage looked like they were made from plastic, so we avoided them, (we later discovered, they had been slipping them into our omelettes)... the coffee had that burnt, stale taste... so in order to have a fresh cup of morning coffee, we brought the little Nescafe packs from our room and requested hot water. We had most of our meals at the hotel next door's restaurant. The hot water kettle in our room had a film in the bottom... so we never used it. Oh... let me say a bit more about the room... the furnishings were original... the curtain supports were hanging down on one end, when we moved the curtains to the other side, the window frames, which were made of wood, were rotted through... I could see daylight... in addition to what came through the glass...