Red Roof Inn & Suites Jackson, TN

Beds were nice and soft. Although the building was obviously older, the furnishings in the room didn't look bad. The breakfast was as expected.

Booked room through Kayak and included number of guests (4). Upon arriving, the hotel clerk told me I had to pay more than the price on Kayak due to the number of guests. I'm not sure who was at fault here, but I think the hotel should have honored the rate and dealt with Kayak to figure it out. Also, I asked the same lady for some hot water to melt ice that had accumulated on my car. She was right next to a sink, but told me I could get some from my (upstairs) room. Not very helpful. The latch on our door did not always catch, and was a security hazard. I forgot to mention it to the front desk, but it's a product of the age of the building. There was a freak ice storm the night before we left, and while not the fault of the hotel, the fact that it is on top of a hill made getting down to the street a little dangerous.