Embassy Suites Cleveland-Rockside

Embassy Suites Cleveland-Rockside

5800 Rockside Woods Boulevard, Independence, OH 44131, United States
+1 216 986 9900
R1 675
Cheapest

rate per night

7,4
Good

based on 748 reviews

Embassy Suites Cleveland-Rockside
Thu 9/12
Fri 10/12
ProviderNightly total
FINDHOTELR1 675
KAYAKR2 322
KAYAKR2 350

About Embassy Suites Cleveland-Rockside

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Enhanced cleaning
    This stay has committed to enhanced cleaning measures.Learn more
  • Freebies
    This stay includes Breakfast for free

Located at the intersection of I-87 and I-480, Embassy Suites by Hilton is a family-friendly, smoke-free hotel comprising of 271 suites. Each suite features its own living room space, air conditioning, and flat-screen TVs with premium TV channels. Upgraded suites come with free refreshments, including a wide selection of snacks and beverages.

Guests get to enjoy made-to-order breakfasts, with options ranging from light omelets to heavier choices such as breakfast potatoes and eggs. The hotel offers even more options at its signature restaurant, The Embassy Grille, which boasts a wide roster of breakfast, lunch and dinner choices. Visitors can also unwind in the evening with complimentary drinks and snacks in the hotel's atrium.

The hotel offers daily housekeeping and fresh sheets, an indoor pool, and free Wi-Fi in the lobby. It also boasts a 24-hour fitness center for gym enthusiasts, a business center, and a 24-hour front desk. Other amenities include four boardrooms on the grounds for business meetings. In addition, the hotel houses a grand ballroom that seats up to 1,250 people, complete with a catering menu that can be adapted to different events.

Suitable for families, tourists and business travelers, Embassy Suites by Hilton is situated within 20.1 km from Hopkins International Airport and an 18-minute drive from Burke Lakefront Airport. The hotel offers free airport shuttles to guests. It’s also conveniently situated close to several local attractions. It’s 7.7 miles from the Cleveland Metroparks Zoo, 8.8 miles from Wolstein Center, and 9 miles from Cleveland State University.

Photos of Embassy Suites Cleveland-Rockside

Property safety measures

Embassy Suites Cleveland-Rockside has implemented the following measures:
Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Rooms available at Embassy Suites Cleveland-Rockside

Thu 9/12
Fri 10/12
Show deals with
King rooms(R1 675 - R3 876)
King room
no bed type specified
no bed type specified
FINDHOTEL

R1 675/night

R1 675 totalFINDHOTEL
no bed type specified
no bed type specified
KAYAK

R2 322/night

R2 322 totalKAYAK
no bed type specified
no bed type specified
KAYAK

R2 350/night

R2 350 totalKAYAK
Double rooms(R2 560 - R4 270)
Double room
no bed type specified
no bed type specified
Priceline

R2 560/night

R2 560 totalPriceline
no bed type specified
no bed type specified
Traveluro

R2 608/night

R2 608 totalTraveluro
no bed type specified
no bed type specified
KAYAK

R2 765/night

R2 765 totalKAYAK

Amenities at Embassy Suites Cleveland-Rockside

  • Indoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Tea/coffee maker
  • Business centre
  • Flat-screen TV
  • TV
  • Cable or satellite TV

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Face masks for guests available
  • CCTV in common areas
  • CCTV outside property
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Delivered food is securely covered
  • Guests can opt out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Basics

  • Internet
  • Wi-Fi
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Services and conveniences

  • ATM on-site
  • Business centre
  • Wake-up service
  • Concierge service
  • Mini-market on site
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Conference rooms
  • Safety deposit box

Dining

  • Breakfast included
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Microwave
  • Snack bar
  • Tea/coffee maker
  • Refrigerator
  • Dining area
  • Dining table

Accessibility and suitability

  • Multi-lingual staff
  • No smoking
  • Designated smoking area
  • Roll-in shower
  • Disabled access
  • Lift
  • Shower chair
  • Toilet with grab rails
  • Upper floors accessible by lift

General

  • Family rooms
  • Storage available
  • Seating area
  • Sofa
  • Telephone
  • Tile/marble floor
  • Carpeted

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Radio
  • Shared lounge/TV area
  • Smartphone dock
  • TV

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Toilet
  • Toilet paper
  • Walk-in shower

Bedroom

  • Feather pillow
  • Socket near the bed
  • Sofa bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Things to do

  • Gift shop
  • Golf
  • Mini-golf

Parking and transportation

  • Parking
  • Airport shuttle

Workspace

  • Fax/photocopying
  • Desk

Outdoor

  • Beach towels

Family friendly

  • Complimentary breakfast

Fitness

  • Fitness centre

Pool

  • Indoor pool

Reviews of Embassy Suites Cleveland-Rockside

7,4
GoodBased on 748 verified guest reviews
7,6Couples
6,9Solo
6,5Families
7,5Friends

Traveller type:
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Newest first
H
5,9 Passable
On the website it says parking is free, however they charge you $10 a day for parking upon check in. There is also a $75 fee per day for “wifi, Parking and breakfast.” Did not appreciate these surprise fees on check in. Also, our room had big stains on the carpet and playing cards on the floor from previous guests. The fitted sheet had a large hole in it and when I requested a new sheet I was told they don’t have any. I think they were short staffed but I wish some of the basics could have been better covered.
C
6,2 Okay
Pros:The breakfast was amazing
Cons:The TV/internet was out daily, there was ongoing construction, no restaurant service was to be found until we tried to eat food we brought in from an outside source in the party room. A cranky waitress told us we had to leave with our food because they served food. We asked where the menus were & how we got it? They said we had to ask for menus & it was only served during happy hour. The service was lax at best with very few people. We never saw a menu in our 4 day Stay. The entire hotel needs renovated, especially for the price. It needs more luggage carts, more friendly staff, better TV / cable service.
J
4,2 Mediocre
Pros:This is a nice facility with nice atrium, large common areas and lots of parking. It is located conveniently to main highway and has easy access to numerous restaurants (less than 1 mile away). It appears this location is used by groups for large events and not, in my opinion, good for families looking for a nice place to stay over a weekend. I will not be back and am also recommend that Hilton consider some re-training for staff at this location.
Cons:I travel 100+ days/year and will not be back. I rarely write reviews but this situation was so unacceptable I think this review is important for people to understand my opinion on the facility to judge whether this is a good option. I think this is a very fair review as the facility and location are okay but this is not a good option for people wanting a short stay that is peaceful. My resaervation was for one-night with my wife and 9 year old daughter. The facility looked very nice online and had some reasonable reviews. I am Hilton Honors Gold and Marriott Platinum Elite. I used to stay ~50+ days a year at Hilton products but my recent experience here reinforces why I am staying less at Hilton brands. I read about the new ‘Premium Suites’ and so on July 2, 2018, I went ahead and booked and guaranteed with American Express a room for one night (checking in on October 6) and received confirmation of the same. On 10/6 ~3:00 PM I completed online check-in. My family and I arrived at the hotel ~7:00 PM. Upon arrival I was greeted by a front desk associate, provided my last name and watched her spend about 2 minutes on the computer looking for a room. She then went into the back, came out, and gave me keys for room 203. I went to the room and walked in and realized this was not a premium suite. I went down to the front desk again and asked her to put me in the room I had reserved and guaranteed months ago. She told me that the hotel was ‘sold out’ and there was no other room and that ‘was it’. I told her that I was Hilton Honors Gold, I travel 100+ days a year and that this was not acceptable for a guaranteed reservation. She apologized and said the premium suites were not available and that she could give me some snacks that would usually be in the room. Without any other options I went about my evening with my family. At 10:45 PM I could hear yelling and screaming outside room 203 for a sustained period of about 5 minutes. Room 203 is immediately outside the elevators. Outside my room I could observe 12 adolescents congregated and screaming and yelling at each other. I called the front desk to ask the situation be dealt with and someone came up and spoke with them (the hotel has a posted policy of ‘quite time’ after 10:30 PM). The situation continued and at 11:15 PM I called down again. The associate told me (almost arguing with me), ‘I already talked with them and they were leaving, are you sure it isn’t just people talking in hallway?’ I told her no and asked if I need to video record it and come down and show her? She said, ‘no’, and came up and told them to disburse and I heard her ask if they were guests at hotel. The linens were fresh in room but the carpet had numerous stains and the bathroom had paint flaking off ceiling and rust on shower drain and excessive wear throughout bathroom. The hotel caters to large groups and is not a good option for families looking for a relaxing, enjoyable stay.
A
9,1 Excellent
Pros:Great happy hour rooms & breakfast
Cons:The room seemed to have mold. Otherwise it was a beautiful room and hotel for the area. Great location
A
10,0 Excellent
Pros:Rooms were awesome, place is beautiful, staff was friendly and very attentive. Typical hot continental breakfast, reasonable on site restaurant with great food.
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Location

5800 Rockside Woods Boulevard, Independence, OH 44131

What's nearby

  • Valley View Bridge1.2 km
  • Independence Presbyterian Church2.3 km

Policies

Check-in/Check-out

Check in anytime after 16:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

FAQs when booking at Embassy Suites Cleveland-Rockside

  • All reservations at Embassy Suites Cleveland-Rockside – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.

  • Embassy Suites Cleveland-Rockside is located at 5800 Rockside Woods Boulevard, 3,8 km from the centre of Independence. Valley View Bridge is the closest landmark to Embassy Suites Cleveland-Rockside.

  • Check-in time is 16:00 and check-out time is 11:00 at Embassy Suites Cleveland-Rockside.

  • No, Embassy Suites Cleveland-Rockside does not offer free Wi-Fi.

  • No, Embassy Suites Cleveland-Rockside does not offer free parking.

  • No, Embassy Suites Cleveland-Rockside does not offer free airport shuttle service.

  • Embassy Suites Cleveland-Rockside is 17 km from Cleveland Hopkins Intl. Embassy Suites Cleveland-Rockside is 21,5 km from Cleveland Cuyahoga County.

  • Yes, Embassy Suites Cleveland-Rockside has a pool on-site.

Nearby hotels and places to stay

Good to know

Value for money

7,1

Distance to city centre

3,8 km

Location rating

8,2

Nearest airport

Cleveland Hopkins Intl

Distance to airport

17,0 km