Embassy Suites Cleveland-Rockside

5800 Rockside Woods Boulevard, Independence, OH 44131, United States
+1 216 986 9900

Cheapest
rate per night

7,9

Good
based on 509 reviews
Embassy Suites Cleveland-Rockside - Independence, OH, United States
Sun 11/29
-
Mon 11/30
Compare vs KAYAK |

Provider Nightly total
Hotels.com R1 492
KAYAK R1 492
Booking.com R1 495
Hotels.com
KAYAK
Booking.com

Good to know

Value for money

7,4

Distance to city centre

3,5 km

Location rating

8,2

Nearest airport

Cleveland Hopkins Intl

Distance to airport

17,0 km

Rooms

Sun 11/29
Mon 11/30

Standard rooms

R1 529+

Bed type
Provider
Nightly base price
Unknown
R1 529 per night

King rooms

R1 492+

Bed type
Provider
Nightly base price
King bed
R1 492 per night
King bed
R1 492 per night
King bed
R1 544 per night
King bed
R1 649 per night
King bed
R1 684 per night
Unknown
R1 736 per night
Unknown
R1 924 per night
Unknown
R1 937 per night

Double rooms

R1 495+

Bed type
Provider
Nightly base price
Double bed
R1 495 per night
Double bed
R1 770 per night
Double bed
R1 937 per night

Reviews

Pros

Cons

Traveller rating

224
108
61
21
16

Time of year

Traveller type

Show reviews that mention

+
  • Good
    Aug 2019
    6,2

    The breakfast was amazing

    The TV/internet was out daily, there was ongoing construction, no restaurant service was to be found until we tried to eat food we brought in from an outside source in the party room. A cranky waitress told us we had to leave with our food because they served food. We asked where the menus were & how we got it? They said we had to ask for menus & it was only served during happy hour. The service was lax at best with very few people. We never saw a menu in our 4 day Stay. The entire hotel needs renovated, especially for the price. It needs more luggage carts, more friendly staff, better TV / cable service.

  • Okay
    Oct 2018
    4,2

    Nice facility but weekend disaster! I do not recommend this hotel.

    This is a nice facility with nice atrium, large common areas and lots of parking. It is located conveniently to main highway and has easy access to numerous restaurants (less than 1 mile away). It appears this location is used by groups for large events and not, in my opinion, good for families looking for a nice place to stay over a weekend. I will not be back and am also recommend that Hilton consider some re-training for staff at this location.

    I travel 100+ days/year and will not be back. I rarely write reviews but this situation was so unacceptable I think this review is important for people to understand my opinion on the facility to judge whether this is a good option. I think this is a very fair review as the facility and location are okay but this is not a good option for people wanting a short stay that is peaceful. My resaervation was for one-night with my wife and 9 year old daughter. The facility looked very nice online and had some reasonable reviews. I am Hilton Honors Gold and Marriott Platinum Elite. I used to stay ~50+ days a year at Hilton products but my recent experience here reinforces why I am staying less at Hilton brands. I read about the new ‘Premium Suites’ and so on July 2, 2018, I went ahead and booked and guaranteed with American Express a room for one night (checking in on October 6) and received confirmation of the same. On 10/6 ~3:00 PM I completed online check-in. My family and I arrived at the hotel ~7:00 PM. Upon arrival I was greeted by a front desk associate, provided my last name and watched her spend about 2 minutes on the computer looking for a room. She then went into the back, came out, and gave me keys for room 203. I went to the room and walked in and realized this was not a premium suite. I went down to the front desk again and asked her to put me in the room I had reserved and guaranteed months ago. She told me that the hotel was ‘sold out’ and there was no other room and that ‘was it’. I told her that I was Hilton Honors Gold, I travel 100+ days a year and that this was not acceptable for a guaranteed reservation. She apologized and said the premium suites were not available and that she could give me some snacks that would usually be in the room. Without any other options I went about my evening with my family. At 10:45 PM I could hear yelling and screaming outside room 203 for a sustained period of about 5 minutes. Room 203 is immediately outside the elevators. Outside my room I could observe 12 adolescents congregated and screaming and yelling at each other. I called the front desk to ask the situation be dealt with and someone came up and spoke with them (the hotel has a posted policy of ‘quite time’ after 10:30 PM). The situation continued and at 11:15 PM I called down again. The associate told me (almost arguing with me), ‘I already talked with them and they were leaving, are you sure it isn’t just people talking in hallway?’ I told her no and asked if I need to video record it and come down and show her? She said, ‘no’, and came up and told them to disburse and I heard her ask if they were guests at hotel. The linens were fresh in room but the carpet had numerous stains and the bathroom had paint flaking off ceiling and rust on shower drain and excessive wear throughout bathroom. The hotel caters to large groups and is not a good option for families looking for a relaxing, enjoyable stay.

  • Excellent
    Aug 2018
    9,1

    Very nice

    Great happy hour rooms & breakfast

    The room seemed to have mold. Otherwise it was a beautiful room and hotel for the area. Great location

  • Excellent
    Mar 2017
    10,0

    Loved it!

    Rooms were awesome, place is beautiful, staff was friendly and very attentive. Typical hot continental breakfast, reasonable on site restaurant with great food.

  • Excellent
    Sep 2014
    8,6

    The breakfast that was included was phenomenal.

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About

Overview

Located at the intersection of I-87 and I-480, Embassy Suites by Hilton is a family-friendly, smoke-free hotel comprising of 271 suites. Each suite features its own living room space, air conditioning, and flat-screen TVs with premium TV channels. Upgraded suites come with free refreshments, including a wide selection of snacks and beverages.

Guests get to enjoy made-to-order breakfasts, with options ranging from light omelets to heavier choices such as breakfast potatoes and eggs. The hotel offers even more options at its signature restaurant, The Embassy Grille, which boasts a wide roster of breakfast, lunch and dinner choices. Visitors can also unwind in the evening with complimentary drinks and snacks in the hotel's atrium.

The hotel offers daily housekeeping and fresh sheets, an indoor pool, and free Wi-Fi in the lobby. It also boasts a 24-hour fitness center for gym enthusiasts, a business center, and a 24-hour front desk. Other amenities include four boardrooms on the grounds for business meetings. In addition, the hotel houses a grand ballroom that seats up to 1,250 people, complete with a catering menu that can be adapted to different events.

Suitable for families, tourists and business travelers, Embassy Suites by Hilton is situated within 20.1 km from Hopkins International Airport and an 18-minute drive from Burke Lakefront Airport. The hotel offers free airport shuttles to guests. It’s also conveniently situated close to several local attractions. It’s 7.7 miles from the Cleveland Metroparks Zoo, 8.8 miles from Wolstein Center, and 9 miles from Cleveland State University.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

7,9 Good

based on 509 reviews

8,0

Cleanliness

8,0

Comfort

7,7

Staff

7,4

Value for money

Check in

16:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

ATM on-site
Business centre
Wake-up service
Daily housekeeping
Wi-Fi
Fax/photocopying
Family rooms
Concierge service
Feather pillow
Fire extinguisher
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Mini-market on site
Free toiletries
Shoeshine
Room service
Smoke alarms
Heating
Special diet menus (on request)
Contactless check-in/check-out
Physical distancing in dining areas
Board games/puzzles
Physical distancing rules
Golf
Property is cleaned by professional cleaning companies
Indoor pool
iPhone dock
Key card access
CCTV in common areas
Kids meals
CCTV outside property
Kid-friendly buffet
No smoking
Restaurant
Bar/Lounge
Hand sanitiser in guest accommodation and key areas
Express check out
Parking
Hairdryer
Fitness centre
Screens or physical barriers placed between staff and guests in appropriate areas
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Air-conditioned
Newspapers
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Mini-golf
All plates, cutlery, glasses and other tableware have been sanitised
Pay-per-view channels
Free airport shuttle
Delivered food is securely covered
Trouser press
Complimentary breakfast
Guests can opt-out of accommodation cleaning service
Internet (surcharge)
Pets not allowed
Staff follow all safety protocols as directed by local authorities
Private bathroom
24-hour front desk
Designated smoking area
Storage available
Private parking
Radio
Disabled access
Roll-in shower
Beach towels
Linens
Towels
Safety deposit box
Seating area
Lift
Shampoo
Shared lounge/TV area
Shower
Shower chair
First-aid kit
Snack bar
Socket near the bed
Sofa
Alarm clock
Sofa bed
Body soap
Bridal suite
Tea/coffee maker
Telephone
Carpeted
Tile/marble floor
Toilet
Toilet paper
Children's television networks
Toilet with grab rails
Safe
Cleaning products
Dustbins
TV
Upper floors accessible by lift
Conditioner
Desk
Vending machine (drinks)
Vending machine (snacks)
Dining area
VIP room facilities
Dining table
Walk-in shower
Wardrobe or closet

FAQs when booking at Embassy Suites Cleveland-Rockside

Does Embassy Suites Cleveland-Rockside have special cancellation policies due to coronavirus (COVID-19)?

Where is Embassy Suites Cleveland-Rockside located?

When is check-in time and check-out time at Embassy Suites Cleveland-Rockside?

Does Embassy Suites Cleveland-Rockside offer free Wi-Fi?

Does Embassy Suites Cleveland-Rockside offer free parking?

Does Embassy Suites Cleveland-Rockside offer free airport shuttle service?

How far is Embassy Suites Cleveland-Rockside from the airport?

Can you bring pets to Embassy Suites Cleveland-Rockside?

Does Embassy Suites Cleveland-Rockside have a pool?

Photos

All photos (35)
Building (2)
Bedroom (8)
Bar (1)
Lobby (1)

Location

Most popular landmarks

  • Valley View Bridge 1,4 km
  • Independence Presbyterian Church 2 km

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Hotels North America United States Ohio Independence Embassy Suites Cleveland-Rockside