Book Hertz car hires in Winchester

Place closed at 12 noon. Pickup was at 12 noon.

Pros: Nothing. We were unable to rent and had to go to Dulles airport.

Cons: Nothing

Cons: Picking up the car was great, staff was very helpful and friendly. At drop off , however the opposite is true. First of all, my credit card was charged multiple times for "mistaken" charges at drop off that would not have been corrected unless I called (amounting to $270+ overcharge). Company was very unclear about some drop off locations utilizing other hertz locations for after hours drop off in Manhattan. Won't rent with them again, will choose pricier companies due to Hertz's complexity/unclear pricing at drop off

Hertz in Virginia was not interested in my safety

Pros: Location for pickup Buffalo Airport Hertz team made everything right. My car from Buffalo had good tread, a snowbrush and windshield washer solution that did not freeze on contact. Manager made ammends from Buffalo.

Cons: 1. Winchester VA Hertz team continued to defend their poor customer service even uppon return. 2. Argued that tires were just above the "legal standard" when I said I had misgivings as I was driving into Lake Effect snow region. No common sense. 3. I was right- the car's tires were inadequate and dangerous to the point I drove 50 miles AFTER my destination in a snowstorm to swap out a like kind of car with good tires in Buffalo. 4. No snowbrush (try that in 12" of snow) 5, Washer solution was water- froze on contact. 6. Hertz VA told me to stay home instead of driving the car I rented Buffoon.