Guest reviews
Overall rating
8,7
Excellent
Based on 107 reviews
Cleanliness
8,7
Comfort
8,8
Pick-up/Drop-off
8,7
Value for money
8,5
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
28
8
6
1
4
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9,2
Pros: The car was very nice and clean and drop off felt almost too quick and easy!
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8,8
Pros: Quick process. Able to return car anytime. Cars available even on long weekend.
Cons: Car had minor issues.
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10,0
Pros: Friendly staff and ease of use
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10,0
Pros: Very friendly staff great service quake
Cons: Did not have an toll thing....
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6,0
Cons: Customer service at the counter needs improvement. Rep was visibly annoyed at customers who walked up when he was on the phone then continued with the same attitude when speaking with customer.
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10,0
Pros: Very Nice People
Cons: Nothing
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10,0
Pros: Service was quick, efficient, and economical. The car was excellent without problems.
Cons: I have no issues.
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10,0
Pros: Quick, easy and efficient. The fastest process I ever experienced renting a car. Friendly, helpful people at the desk.
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8,0
Pros: The ease of getting my car at the airport. It was a short walk to pick up the car.
Cons: Only one person at counter.
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9,6
Pros: Prompt pick up and drop off.
Cons: Car could have been a little cleaner, e.g., spots on the seats, dirty windows. But it wasn't terribly bad.
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4,4
The car a Jeep Compass was uncomfortable and not an intermediate car
Pros: The car was clean and because it was late someone drove it to the terminal for us
Cons: The car was small uncomfortable and had no pickup
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7,2
Great customer service but stinky car
Pros: Process was fast
Cons: My car smelled like the inside of a port a potty. I didn't have time to go back and ask for a different car. It was so gross.
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Does Hertz have a car hire location at the airport: John F Kennedy Intl airport (JFK)?
Does Hertz offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?
Does Hertz have a car hire location at the airport: LaGuardia airport (LGA)?
Does Hertz offer shuttle or airport pick-up services from LaGuardia airport (LGA)?
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