Guest reviews
Overall rating
6,1
Good
Based on 24 reviews
Cleanliness
6,5
Comfort
6,3
Pickup/dropoff
6,0
Value for money
5,9
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
great experience
-
3,6
Pros: Drop off was easy because they were closed and all I did was drop the keys in a drop box.
Cons: They had no cars available. They told me to go to the airport location to get a car. The airport location had no cars and said even if they did, they couldn’t honor a reservation for another location.
review from
-
2,0
Pros: Nothing positive- I took a taxi to the location after booking and there were zero vehicles. I had booked an SUV, but they said they hadn’t had one returned in days.
Cons: A vehicle onsite, an apology, or an attempt at a solution. The staff weren’t helpful in the least. Never renting from Hertz again :(
review from
-
2,0
Cons: The store did not have any rental cars and I left without a vehicle. I was still charged though as the store wasn’t able to give me a refund.
review from
-
10,0
Great weekly rate
Pros: Upgraded to Chevy Malibu. Nice ride, clean, low mileage. Friendly agent!
review from
-
2,0
We made a reservation but they didn't have a car for us
Cons: They didn't have a car for us so we had to book with another rental agency last minute and pay a higher fee for same day rental.
review from
-
6,0
Misunderstanding multiple contracts
Pros: The service that the local office of Hertz provided us was outstanding, and the car was better than promised.
Cons: We had three contracts in this transaction: One with Kayak, one with a car-rental website that I had never heard of, and finally, one with Hertz. We wanted to change the contract with Hertz so that my wife could also drive the rental car, so they cancelled their contract and proceeded to write a new one to include my wife. Unfortunately, that cancellation cost us $350 because it only cancelled one of the three contracts, and the other two were non-cancellable. We needed for the agent at Hertz to think through the process and realize that, with Kayak and the other agency involved, we wouldn't be able to alter the contract in any way without creating a new (additional) billing. The process cost us more than twice as much as expected.
review from
-
10,0
Pros: Easy transaction
Cons: N/A
review from
-
2,0
They Changed the Price at the Register
Pros: They tried adding $130 for a 2 week rental for my Wife to also be a listed driver. It didn't go well after that. Went somewhere else and rented. Not sure if this was Kayak's problem or Hertz's but there's a few steps that need adjustment. Won't be using Kayak again - or Hertz until they get their stuff together.
review from
-
2,8
Pros: The car drove OK
Cons: The rental car company closed at 12 NOON on Saturday, the exact time of our car rental! We arrived shortly after and they were closed! Spent 45 minutes on the phone and they tried to charge me MORE to pick up on Monday (closed on Sunday, too)! Finally after talking to supervisor they only gave me a $13 credit. OK...8 day rental instead of 10 day rental...I only get $13 off?? Are they insane?? They said the dealer would give me a discount when I picked up the car. Guess what? The dealer tried to charge me EXTRA for even an upgrade (!!) and would not give me a break on the price either! They blamed Kayak for the price!! This was my first time renting a car with my family (we have a 6 month old child) and we will never rent with Hertz again!
review from
-
2,0
Hertz cancelled my car
Pros: There was not one thing I liked.
Cons: A few weeks after I made my reservation I got a call from Hertz to inform me that they were cancelling my reservation. Apparently there was a glitch in the system and it allowed me to rent a car but no cars were available. This put me in a tough spot because there were no cars cars available on n the Poryland area because of the eclipse. My trip consisted of attending my daughters wedding in Portland, driving to see the eclipse with my family in Arco, ID, and then driving home to Denver. All arrangements for the trip were made well in advance and now I was without a car. I ended up having to re-book my flight to Portland to go to Seattle to rent a car. Not a god d experience at all!
review from
-
2,0
Was rejected
Cons: They needed a $200 deposit and I had $192 available Label on my card. Denied. I still need to get my prepayment back, which seems virtually impossible. I've called and never been directed to the right party.
review from
-
4,0
Difficult
Cons: Booked a minivan. Got an SUV instead. Completely different class of vehicle. Had to run my card 3 times. After the first attempt I was turned away with NO explanation. I had him run my card a second time. Again, no explanation and attendant already began helping next customer. Tried a third time with my bank on the phone and magically everything went through. SUV was covered (I do mean a literal caking here) with mud. The mud was up both sides from front to back with ample amounts on the windshield, front bumper, roof and rear bumber. Mud was also left inside the vehicle. Attendant requested I clean the vehicle before bringing it back or else I 'might' incur charges... All in all, pickup was delayed by 2 hours. When returning, there are no locations near the rental location to leave the vehicle. Of course, I was not warned about this. There was a warning posted by the landlord requesting returned vehicles be parked a block south near a different business. Just a huge pain all around.
review from
-
3,6
Pros: Drop off was easy because they were closed and all I did was drop the keys in a drop box.
Cons: They had no cars available. They told me to go to the airport location to get a car. The airport location had no cars and said even if they did, they couldn’t honor a reservation for another location.
review from
-
2,0
Pros: Nothing positive- I took a taxi to the location after booking and there were zero vehicles. I had booked an SUV, but they said they hadn’t had one returned in days.
Cons: A vehicle onsite, an apology, or an attempt at a solution. The staff weren’t helpful in the least. Never renting from Hertz again :(
review from
-
2,0
Cons: The store did not have any rental cars and I left without a vehicle. I was still charged though as the store wasn’t able to give me a refund.
review from
-
2,0
We made a reservation but they didn't have a car for us
Cons: They didn't have a car for us so we had to book with another rental agency last minute and pay a higher fee for same day rental.
review from
-
6,0
Misunderstanding multiple contracts
Pros: The service that the local office of Hertz provided us was outstanding, and the car was better than promised.
Cons: We had three contracts in this transaction: One with Kayak, one with a car-rental website that I had never heard of, and finally, one with Hertz. We wanted to change the contract with Hertz so that my wife could also drive the rental car, so they cancelled their contract and proceeded to write a new one to include my wife. Unfortunately, that cancellation cost us $350 because it only cancelled one of the three contracts, and the other two were non-cancellable. We needed for the agent at Hertz to think through the process and realize that, with Kayak and the other agency involved, we wouldn't be able to alter the contract in any way without creating a new (additional) billing. The process cost us more than twice as much as expected.
review from
-
2,0
They Changed the Price at the Register
Pros: They tried adding $130 for a 2 week rental for my Wife to also be a listed driver. It didn't go well after that. Went somewhere else and rented. Not sure if this was Kayak's problem or Hertz's but there's a few steps that need adjustment. Won't be using Kayak again - or Hertz until they get their stuff together.
review from
-
2,8
Pros: The car drove OK
Cons: The rental car company closed at 12 NOON on Saturday, the exact time of our car rental! We arrived shortly after and they were closed! Spent 45 minutes on the phone and they tried to charge me MORE to pick up on Monday (closed on Sunday, too)! Finally after talking to supervisor they only gave me a $13 credit. OK...8 day rental instead of 10 day rental...I only get $13 off?? Are they insane?? They said the dealer would give me a discount when I picked up the car. Guess what? The dealer tried to charge me EXTRA for even an upgrade (!!) and would not give me a break on the price either! They blamed Kayak for the price!! This was my first time renting a car with my family (we have a 6 month old child) and we will never rent with Hertz again!
review from
-
2,0
Hertz cancelled my car
Pros: There was not one thing I liked.
Cons: A few weeks after I made my reservation I got a call from Hertz to inform me that they were cancelling my reservation. Apparently there was a glitch in the system and it allowed me to rent a car but no cars were available. This put me in a tough spot because there were no cars cars available on n the Poryland area because of the eclipse. My trip consisted of attending my daughters wedding in Portland, driving to see the eclipse with my family in Arco, ID, and then driving home to Denver. All arrangements for the trip were made well in advance and now I was without a car. I ended up having to re-book my flight to Portland to go to Seattle to rent a car. Not a god d experience at all!
review from
-
2,0
Was rejected
Cons: They needed a $200 deposit and I had $192 available Label on my card. Denied. I still need to get my prepayment back, which seems virtually impossible. I've called and never been directed to the right party.
review from
-
4,0
Difficult
Cons: Booked a minivan. Got an SUV instead. Completely different class of vehicle. Had to run my card 3 times. After the first attempt I was turned away with NO explanation. I had him run my card a second time. Again, no explanation and attendant already began helping next customer. Tried a third time with my bank on the phone and magically everything went through. SUV was covered (I do mean a literal caking here) with mud. The mud was up both sides from front to back with ample amounts on the windshield, front bumper, roof and rear bumber. Mud was also left inside the vehicle. Attendant requested I clean the vehicle before bringing it back or else I 'might' incur charges... All in all, pickup was delayed by 2 hours. When returning, there are no locations near the rental location to leave the vehicle. Of course, I was not warned about this. There was a warning posted by the landlord requesting returned vehicles be parked a block south near a different business. Just a huge pain all around.
review from
Other suppliers in Vancouver scored
Where can I find Hertz hire cars in Vancouver?
2700 Ne Andresen Rd Ste A1, Hertz car hire
Address
2700 Ne Andresen Rd Ste A1Phone
+1 360 993 2184FAQs about hiring a car from Hertz in Vancouver
How many car hire locations does Hertz have in Vancouver?
Hertz has 1 car hire location in Vancouver. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Portland Airport (PDX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Portland Airport (PDX)?
Yes
