Book Hertz car hires in Vancouver

Pros: Drop off was easy because they were closed and all I did was drop the keys in a drop box.

Cons: They had no cars available. They told me to go to the airport location to get a car. The airport location had no cars and said even if they did, they couldn’t honor a reservation for another location.

Pros: Nothing positive- I took a taxi to the location after booking and there were zero vehicles. I had booked an SUV, but they said they hadn’t had one returned in days.

Cons: A vehicle onsite, an apology, or an attempt at a solution. The staff weren’t helpful in the least. Never renting from Hertz again :(

Cons: The store did not have any rental cars and I left without a vehicle. I was still charged though as the store wasn’t able to give me a refund.

We made a reservation but they didn't have a car for us

Cons: They didn't have a car for us so we had to book with another rental agency last minute and pay a higher fee for same day rental.

Misunderstanding multiple contracts

Pros: The service that the local office of Hertz provided us was outstanding, and the car was better than promised.

Cons: We had three contracts in this transaction: One with Kayak, one with a car-rental website that I had never heard of, and finally, one with Hertz. We wanted to change the contract with Hertz so that my wife could also drive the rental car, so they cancelled their contract and proceeded to write a new one to include my wife. Unfortunately, that cancellation cost us $350 because it only cancelled one of the three contracts, and the other two were non-cancellable. We needed for the agent at Hertz to think through the process and realize that, with Kayak and the other agency involved, we wouldn't be able to alter the contract in any way without creating a new (additional) billing. The process cost us more than twice as much as expected.

They Changed the Price at the Register

Pros: They tried adding $130 for a 2 week rental for my Wife to also be a listed driver. It didn't go well after that. Went somewhere else and rented. Not sure if this was Kayak's problem or Hertz's but there's a few steps that need adjustment. Won't be using Kayak again - or Hertz until they get their stuff together.

Pros: The car drove OK

Cons: The rental car company closed at 12 NOON on Saturday, the exact time of our car rental! We arrived shortly after and they were closed! Spent 45 minutes on the phone and they tried to charge me MORE to pick up on Monday (closed on Sunday, too)! Finally after talking to supervisor they only gave me a $13 credit. OK...8 day rental instead of 10 day rental...I only get $13 off?? Are they insane?? They said the dealer would give me a discount when I picked up the car. Guess what? The dealer tried to charge me EXTRA for even an upgrade (!!) and would not give me a break on the price either! They blamed Kayak for the price!! This was my first time renting a car with my family (we have a 6 month old child) and we will never rent with Hertz again!

Hertz cancelled my car

Pros: There was not one thing I liked.

Cons: A few weeks after I made my reservation I got a call from Hertz to inform me that they were cancelling my reservation. Apparently there was a glitch in the system and it allowed me to rent a car but no cars were available. This put me in a tough spot because there were no cars cars available on n the Poryland area because of the eclipse. My trip consisted of attending my daughters wedding in Portland, driving to see the eclipse with my family in Arco, ID, and then driving home to Denver. All arrangements for the trip were made well in advance and now I was without a car. I ended up having to re-book my flight to Portland to go to Seattle to rent a car. Not a god d experience at all!

Was rejected

Cons: They needed a $200 deposit and I had $192 available Label on my card. Denied. I still need to get my prepayment back, which seems virtually impossible. I've called and never been directed to the right party.