Vancouver Car Hire

Cons: cant think of a thing

Cons: I didn't like not being greeted as soon as I walked in the door or even being acknowledge. I was ignored until it was my turn. Then when it became my turn I was treated courteously and transaction went smoothly.

Cons: The car wasn't clean inside

Cons: Check engine light was on

Cons: No after hours returns but no one told me when I picked it up. I had to clean the interior myself, lots of dust, food wrappers etc

Cons: They didn't have a car for us so we had to book with another rental agency last minute and pay a higher fee for same day rental.

Cons: A vehicle onsite, an apology, or an attempt at a solution. The staff weren’t helpful in the least. Never renting from Hertz again :(

Cons: The upsell. I had to pay an extra $15 for a "premium" van (Town and Country) that is exactly the same platform as what I signed up for ("Grand Caravan or similar") because they wanted to put me in a Nissan Sentra, which is smaller. The "we'll sell you LDW but it's for two days not one" on the Kayak site. Hinky. I bought it direct from Hertz for more per day but less overall. The van. Oh. My. God. I'm so glad I don't own one of these. The driver's seat is among the worst I've encountered.

Cons: pick up was a bit slow since the agency only had one employee who was responsible for pickup/dropoff and cleaning of vehicles.

Cons: They needed a $200 deposit and I had $192 available Label on my card. Denied. I still need to get my prepayment back, which seems virtually impossible. I've called and never been directed to the right party.

Cons: A few weeks after I made my reservation I got a call from Hertz to inform me that they were cancelling my reservation. Apparently there was a glitch in the system and it allowed me to rent a car but no cars were available. This put me in a tough spot because there were no cars cars available on n the Poryland area because of the eclipse. My trip consisted of attending my daughters wedding in Portland, driving to see the eclipse with my family in Arco, ID, and then driving home to Denver. All arrangements for the trip were made well in advance and now I was without a car. I ended up having to re-book my flight to Portland to go to Seattle to rent a car. Not a god d experience at all!

Cons: The rental car company closed at 12 NOON on Saturday, the exact time of our car rental! We arrived shortly after and they were closed! Spent 45 minutes on the phone and they tried to charge me MORE to pick up on Monday (closed on Sunday, too)! Finally after talking to supervisor they only gave me a $13 credit. OK...8 day rental instead of 10 day rental...I only get $13 off?? Are they insane?? They said the dealer would give me a discount when I picked up the car. Guess what? The dealer tried to charge me EXTRA for even an upgrade (!!) and would not give me a break on the price either! They blamed Kayak for the price!! This was my first time renting a car with my family (we have a 6 month old child) and we will never rent with Hertz again!

Cons: N/A

Cons: We had three contracts in this transaction: One with Kayak, one with a car-rental website that I had never heard of, and finally, one with Hertz. We wanted to change the contract with Hertz so that my wife could also drive the rental car, so they cancelled their contract and proceeded to write a new one to include my wife. Unfortunately, that cancellation cost us $350 because it only cancelled one of the three contracts, and the other two were non-cancellable. We needed for the agent at Hertz to think through the process and realize that, with Kayak and the other agency involved, we wouldn't be able to alter the contract in any way without creating a new (additional) billing. The process cost us more than twice as much as expected.

Cons: Getting the run around with what card i can use and cant, on top of that you have to have a perfect credit score in order for them to even rent a car. Thats just wrong and creates gentrification of class. So if you have lots of money and a perfect credit score, then by all means rent from here. If you are an average American who works hard and doesn't meet their requirements, don't bother stepping foot in their store. I was treated so much better by their competitor that i will be doing business with their competitor and recommending anyone to never do business with Avis. The policies that Avis has in place is just plain wrong.

Cons: dirty car ( twice!!!) no showing of ins and out of the car poor customer service

Cons: Car was filthy, but I rented at the last minute so maybe there was no time to clean? Windows had paint pen on them, windshield had tape on it like it had just been replaced, interior hadn't been cleaned and there might have been mustard on the steering wheel!