Completely disorganized. Couldn't figure out if I had rented with thrifty, Hertz, kayak, or Expedia. Failure to provide me a working confirmation number. Vehicle was different from what I specifically rented. Telephone operator non existent at either San Diego international and Portland international. Customer service non existent. Can't login and make changes online because confirmation number didn't work (this is a recurring issue since I can remember, every time I reant through a third party). I paid for prepaid gas when I picked up the vehicle then when I returned it, the tech had showed me that they never added it or charged my card for it. I'm not even done with my list but this is taking too much time. Good luck.
I booked through Expedia. Not clear it was no cancel or no change. Had to change dates. Not allowed. Expedia customer service didn’t help, and Thrifty was greedy and short sighted. So I never picked up the car in Portland BECAUSE I WASN’T THERE because I moved my trip by three days to 8/24-26. So I’ll never rent from Thrifty ever again and never through Expedia either. Kayak also suspect. Lost like $290 and had the pleasure of getting all the helpful reminders over the last several days about the car I was not picking up nor returning but I was paying for. Terrible experience. So stupid as I rent a lot of cars and you or thrifty will not be beneficiaries of that. Haven’t been this irritated about travel in decades. Such a short sighted decision. I’ll enjoy my Sixt rental tomorrow and every other time I rent from now on.
Thrifty promised a call or text to confirm our car. It never happened. Flight delay meant we arrived after closing. No info about what to do, no ability to get our car, no humans or options available on any phone number we called. Ultimately a security guard told us we could Uber to our hotel and the car rental companies usually reimburse. Spent $100 on car service and rented from someone else the next day.
Everything was quick and easy with pickup and drop off. No complaints.
I had a confirmed rental for 11 am at PDX (Portland airport). The car wasn't ready then, at least not according to the Thrifty app ("check-in to avoid the lines!"). I waited in the lines. One hour later, the car still wasn't ready. I was told there were delays at the car-wash and it would be another couple of hours. I ended up booking with another company. At 6:30 pm, the Thrifty app showed the car still wasn't ready...
The car was great. Clean, and in great condition. My main issue was the cost was nothing like what I was quoted online I was quoted $170 for just over one days rental. The actual cost at the desk was nearly $400. I was supposed to get full to full fuel but was charged $40 dollars. I won't use kayak or thrifty again for car hire as a result.
