Guest reviews
Overall rating
7,4
Good
Based on 3 841 reviews
Cleanliness
6,9
Comfort
7,1
Pickup/dropoff
6,3
Value for money
6,9
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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2,0
Pros: Nothing, the entire process is a joke. You reserve a car online and when you get there, they tell you they have no cars available.
Cons: Have cars for people to take if you were to accept their reservation or don't take the reservation if you cant guarantee that a car will be available
review from
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2,8
Pros: Hertz does not have the rental available during the scheduled pick up time.
Cons: Hertz employees should notify their customers ahead of time if they do not have the available vehicle for rent.
review from
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8,0
Cons: Location Moved,
review from
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4,4
Choose another rental company
Pros: Clean
Cons: Rudeness was unnecessary
review from
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10,0
Hertz Good, Online CarRental Bad
Pros: Running late and they were polite the entire time, even when I was feeling and showing my frustration. Quick check out, clean new car, and I was on the road. They even asked for my AAA card to give me a discount on a tank of gas, only $9!
Cons: The online car rental let me make a pick up appointment for the car at noon and didn't bother to tell me that the rental agency closed at noon, near vacation disaster but somehow through the helpfulness of the good people at Hertz I still got my car.
review from
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4,8
Hertz's poor customer service
Pros: The price per day was competitive.
Cons: Awful customer service at the desk for the following reasons: - minimally staffed (one person) - the lone rental agent would answer the phone and provide sales related assistance on the phone while handling a rental at the desk and with others waiting in line; - the time it took to complete the rental: one hour; - the discourteous and surliness of the rental agent when I asked (after waiting for 15 minutes in line) whether the rental car was available; - as for the car, a tire had a leak requiring several air pump stops during the 8 day rental.
review from
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10,0
Pros: Car was excellent, people were friendly
Cons: It seems like there is a lot more paperwork than there used to be. Just business, I guess.
review from
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5,5
Pros: Tbe car was really dirty when i picked it up. And power adapter didn't work so i couldn't charge my phone to access gps which made things interesting. Other that it was ok. A little pricey.
review from
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10,0
We switched venues at the last minute
Pros: We needed to change our drop off point at the last minute. It didn't phase Hertz in the least. They provided the same great service at the Vacaville drop off point. (I never saw the Vallejo office.)
review from
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10,0
Pros: Great car, with great gas mileage.
review from
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10,0
Hertz Good, Online CarRental Bad
Pros: Running late and they were polite the entire time, even when I was feeling and showing my frustration. Quick check out, clean new car, and I was on the road. They even asked for my AAA card to give me a discount on a tank of gas, only $9!
Cons: The online car rental let me make a pick up appointment for the car at noon and didn't bother to tell me that the rental agency closed at noon, near vacation disaster but somehow through the helpfulness of the good people at Hertz I still got my car.
review from
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10,0
Pros: Car was excellent, people were friendly
Cons: It seems like there is a lot more paperwork than there used to be. Just business, I guess.
review from
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10,0
We switched venues at the last minute
Pros: We needed to change our drop off point at the last minute. It didn't phase Hertz in the least. They provided the same great service at the Vacaville drop off point. (I never saw the Vallejo office.)
review from
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10,0
Pros: Great car, with great gas mileage.
review from
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2,0
Pros: Nothing, the entire process is a joke. You reserve a car online and when you get there, they tell you they have no cars available.
Cons: Have cars for people to take if you were to accept their reservation or don't take the reservation if you cant guarantee that a car will be available
review from
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2,8
Pros: Hertz does not have the rental available during the scheduled pick up time.
Cons: Hertz employees should notify their customers ahead of time if they do not have the available vehicle for rent.
review from
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4,4
Choose another rental company
Pros: Clean
Cons: Rudeness was unnecessary
review from
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4,8
Hertz's poor customer service
Pros: The price per day was competitive.
Cons: Awful customer service at the desk for the following reasons: - minimally staffed (one person) - the lone rental agent would answer the phone and provide sales related assistance on the phone while handling a rental at the desk and with others waiting in line; - the time it took to complete the rental: one hour; - the discourteous and surliness of the rental agent when I asked (after waiting for 15 minutes in line) whether the rental car was available; - as for the car, a tire had a leak requiring several air pump stops during the 8 day rental.
review from
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5,5
Pros: Tbe car was really dirty when i picked it up. And power adapter didn't work so i couldn't charge my phone to access gps which made things interesting. Other that it was ok. A little pricey.
review from
Other suppliers in Vallejo scored
Where can I find Hertz hire cars in Vallejo?
850 Redwood St, Hertz car hire
Address
850 Redwood StPhone
+1 707 642 8391FAQs about hiring a car from Hertz in Vallejo
How many car hire locations does Hertz have in Vallejo?
Hertz has 1 car hire location in Vallejo. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes