Guest reviews
Overall rating
6,6
Good
Based on 14 reviews
Cleanliness
6,8
Comfort
7,1
Pick-up/Drop-off
6,1
Value for money
6,5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
4
1
4
1
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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5,2
Pros: The employees were nice but the lack of vehicles on the day of pick up was terrible
Cons: The radio in the rental car did not work and nothing was done on the part of hertz to resolve the matter
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2,0
Pros: Nothing, the entire process is a joke. You reserve a car online and when you get there, they tell you they have no cars available.
Cons: Have cars for people to take if you were to accept their reservation or don't take the reservation if you cant guarantee that a car will be available
review from
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2,8
Pros: Hertz does not have the rental available during the scheduled pick up time.
Cons: Hertz employees should notify their customers ahead of time if they do not have the available vehicle for rent.
review from
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8,0
Cons: Location Moved,
review from
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4,4
Choose another rental company
Pros: Clean
Cons: Rudeness was unnecessary
review from
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10,0
Hertz Good, Online CarRental Bad
Pros: Running late and they were polite the entire time, even when I was feeling and showing my frustration. Quick check out, clean new car, and I was on the road. They even asked for my AAA card to give me a discount on a tank of gas, only $9!
Cons: The online car rental let me make a pick up appointment for the car at noon and didn't bother to tell me that the rental agency closed at noon, near vacation disaster but somehow through the helpfulness of the good people at Hertz I still got my car.
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4,8
Hertz's poor customer service
Pros: The price per day was competitive.
Cons: Awful customer service at the desk for the following reasons: - minimally staffed (one person) - the lone rental agent would answer the phone and provide sales related assistance on the phone while handling a rental at the desk and with others waiting in line; - the time it took to complete the rental: one hour; - the discourteous and surliness of the rental agent when I asked (after waiting for 15 minutes in line) whether the rental car was available; - as for the car, a tire had a leak requiring several air pump stops during the 8 day rental.
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10,0
Pros: Car was excellent, people were friendly
Cons: It seems like there is a lot more paperwork than there used to be. Just business, I guess.
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5,5
Pros: Tbe car was really dirty when i picked it up. And power adapter didn't work so i couldn't charge my phone to access gps which made things interesting. Other that it was ok. A little pricey.
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10,0
We switched venues at the last minute
Pros: We needed to change our drop off point at the last minute. It didn't phase Hertz in the least. They provided the same great service at the Vacaville drop off point. (I never saw the Vallejo office.)
review from
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10,0
Pros: Great car, with great gas mileage.
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