Show reviews that mention
Cons:Sometimes I can't get the type of vehicle that I reserved because of supply and demand.
Pros:Did not like anything, they didn’t have the car I booked and the only other option was twice as expensive and would use 4 times the gas.
Cons:Would’ve been better if they had the car that I had booked when I arrived.
Cons:The pick up location, I had to drive 15 minutes to pick up from other location. The car was dirty and smelled like smoke. No cafe in the world to try and make it better.
8,0 Very Good
Cons:Return location did not provide for transportation opportunities such as Lyft or Uber. Very isolated at airport garage.
Pros:The service was fine. They upgraded our car due to us waiting there a long time. I also liked we could drop the car off after business hours. It definitely saved us a headache of rushing back.
Cons:We waited for almost an hour to get a car. Also the insurance that you buy online isn’t enterprise insurance and is more of a headache to deal with than just getting the enterprise insurance.
Pros:The employees were nice but the lack of vehicles on the day of pick up was terrible
Cons:The radio in the rental car did not work and nothing was done on the part of hertz to resolve the matter
Pros:Nothing, the entire process is a joke. You reserve a car online and when you get there, they tell you they have no cars available.
Cons:Have cars for people to take if you were to accept their reservation or don't take the reservation if you cant guarantee that a car will be available
Pros:Hertz does not have the rental available during the scheduled pick up time.
Cons:Hertz employees should notify their customers ahead of time if they do not have the available vehicle for rent.
Pros:The price per day was competitive.
Cons:Awful customer service at the desk for the following reasons: - minimally staffed (one person) - the lone rental agent would answer the phone and provide sales related assistance on the phone while handling a rental at the desk and with others waiting in line; - the time it took to complete the rental: one hour; - the discourteous and surliness of the rental agent when I asked (after waiting for 15 minutes in line) whether the rental car was available; - as for the car, a tire had a leak requiring several air pump stops during the 8 day rental.
Pros:Car was excellent, people were friendly
Cons:It seems like there is a lot more paperwork than there used to be. Just business, I guess.