Book Hertz hire cars in St. Augustine

St. Augustine, FL, United States
Sep 29 — Oct 6
St. Augustine, FL, United States
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in St. Augustine

Overall rating5.1 OkayBased on 21 reviews
Cleanliness
5.3
Comfort
5.3
Overall
5.0
Pick-up/Drop-off
5.2
Value for money
4.8

Recent reviews

Traveller rating
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Find reviews that mention:
2.0
Pros:Nothing, this was a terrible experience.Cons:When I arrived at hertz, they made me wait over an hour as they didn't have any cars available and someone had to drive it from jacksonville. Then, there was inflexibility when I wanted to change my drop off location. They wouldn't let me even during difficult times like COVID. Then, I received erroneous additional charges on my credit card. Horrible experience. And customer service was incredibly rude.Reviewed Sep 28 2020
review fromkayak
2.0
Never againPros:Nothing. My overall experience was horrible.Cons:The man gave me the wrong car because he had no other cars in stock yet I reserved the car a month or more ahead of time. Which should have been plenty of time to get the car I ordered. I had paid for a full-size but was given the smallest compact car. He had no sympathy and gave no compensation for the wrong car. Plus there were fees I had no idea about other than the underage fee. I will never be renting from hertz again. They lack in customer service and I do not like that I was given I different car than I had paid for!!!!Reviewed May 7 2017
review fromkayak
5.6
Pros:Vehicle was clean and available on timeCons:I was not made aware by Kayak or by Hertz that there was an additional "concession fee recovery" charge equaling $62.35 tacked on to the rental amount. When I asked the agent he said this was because I picked the car up from the airport. If I had picked the car up at another location the fee would not have been applied. I could have just as easily rented this car from another location near by. I believe that both Kayak and Hertz are responsible. The agent also said that if I had booked directly with Hertz instead of going through a third party they would have made me aware. I feel like I have been ripped off. Last time I will use Kayak or Hertz to rent a car.Reviewed Mar 22 2018
review fromkayak
4.0
Pros:staff at pick up was okay; polite; did not appear knowledgeable about the car nor have time to provide more than perfunctory direction to the best route to the hwy. staff at drop off was rudeCons:the car was quite comfortable. the dash board lights were very bright resulting in dangerous discomfort and distraction at night. the radio was of very low quality and also shined brightly. I tried, unsuccessfully, to reduce the brightness.Reviewed Apr 30 2021
review fromkayak
2.0
Cons:No vehicles were available. I was turned away.Reviewed Jun 14 2021
review fromkayak
2.0
Thw Worst.Pros:Nothing.Cons:Well...we actually couldnt get a car. We booked the car nearly a week in advance, about a qeek after hurricane matthew came through. I understand that weather can have an effect on businesses, so that ia t the issue.... Apparently the guy working in the offoce called an left a message 2 hours before we went to pick the car up. I hadnt heard the message at that point. We got to the office and entered, but no one was there and there was no sign on the door. Totally unlocked and empty....so we waited a few minutes, and then i called the office. The guy had had the phone redirected to his cell, he said he would be back in ten. When he arrived he said, "how did you get in here?" and said "oh, thats not good" upon finding that the door hadnt been locked. After we had already been waiting there for 10-15 minutes, he says "didnt you get my voicemail? We dont have a car"... He was extremely unhelpful, and when we asked about public transport he said he "doesnt know about it" because he "has a car". We were intending on using a car to get to orlando, so it wasnt just a sight-seeing or convenience thing. We ended up taking an Uber that was harrowing and cost $100. When I later listened to the message (I was too mad at the time), the employee had said something to the effect of "we dont have a car for you right now, call back if you want us to keep looking for one, if you still need it". What?!?! This is the problem I have- surely Hertz would have known there wasnt going to be a car for us more than 2 hours in advance??? Surely the company policy for advising clients that their entire stock of THE ONLY thing they have to offer and only reason for business is gone is not ONE unprofessional and vague voicemail? I have never been met with a less helpful employee, and would have thought that he might have tried to help us find a substitute form of transport... Dealing with Hertz will hurt your brain, basically.Reviewed Oct 20 2016
review fromkayak
10.0
Great StaffPros:Even though it was past registered hours, the Hertz employee came in to get us our vehicle, and also upon our return, the employee stayed late to check us back in. Both men were very pleasant and accommodating. Vehicle was clean and drove great.Reviewed Apr 17 2017
review fromkayak
3.6
Pros:NOTHINGCons:Since they did not have any cars available, even though I had a reservation, the least they could have done was to check their competition rather than leave me stranded. They did nothingReviewed Feb 18 2019
review fromkayak
10.0
Great servicePros:The mgr is one good guy!!Reviewed Nov 13 2017
review fromkayak
9.2
Cons:Car wasn't ready when I got there 30 minutes early. Rental agent was a bit, shall we say, grumpy.Reviewed Apr 28 2017
review fromkayak
6.0
Pros:Cancelled reservation.Reviewed Apr 30 2017
review fromkayak
8.8
Great valuePros:Price was great. Nice person at counter for pick up and return.Cons:No windshield wiper fluidReviewed May 16 2017
review fromkayak

Where can I find Hertz hire cars in St. Augustine?

2654 Us Highway 1 S, Hertz car hires

Address

2654 Us Highway 1 S

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 904 797 2165

Address

4900 Us Highwau 1 N

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 16:00

Phone

+1 904 826 1374

Good to know

Most popular location

2654 Us Highway 1 S

Most popular car type

Premium

Top tips for hiring a car from Hertz in St. Augustine

  • Premium car hires from Hertz in St. Augustine are around 57% cheaper than other car types, on average

FAQs about hiring a car from Hertz in St. Augustine

  • Premium (Chevrolet Impala or similar) is the most frequently booked car hire type from Hertz in St. Augustine.

  • Hertz has 2 car hire locations in St. Augustine. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes