10.0
Customer service was very accommodating.Reviewed Nov 22 2021
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1.9
I didn't see the fine print that stated Hertz counter closed at 8:00 PM. Our plane landed @ 8:45 PM and by the time we arrived at the Hertz counter it was closed. There was a sign posted on the counter that stated they were closed. The other car rental agencies were open, in fact National was the only only agency that had a car for me and my wife. I tried calling Hertz Customer Service center only to be transferred and ultimately disconnected. I tried calling back to no resolve. I understand Scranton Airport is not a major hub; however, Hertz knew I was due in, in fact the agent called my cell phone - while I was in the air - to let me know I was late and that she was about to leave and to contact her back. If National didn't have a car for me I don't know what I would have done, my family, whom we were visiting was over a 100 miles away, and elderly. Instead using small print to identify that they close @ 8:00 PM, they should ensure their customer understands their limitations - which their competitors didn't seem to have.Reviewed Oct 14 2021
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10.0
Hertz is very reliable.Reviewed Sep 26 2021
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1.9
Car I booked was not available. Gave me a van with 60k miles. Shook violently when breaking. Previous accident.Reviewed Sep 18 2021
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1.9
They didn’t honor my reservation and said they didn’t have any more cars. They said since I had a reservation from a third party that the third party didn’t have access to the inventory. Someone behind me had Hertz reservation and was able to get a car. I was unable to get a rental car for my tripReviewed Aug 24 2021
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2.0
Cons:Would've been nice if the counter was open when my flight arrived. The National/Enterprise counter was open. Hertz, Avis and others were closed. Such is life, I guess.Reviewed May 25 2021
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2.0
Cons:Advise consumers of credit check and credit card hold prior to picking up vehicle.Reviewed Nov 8 2019
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9.6
Cons:The time of the return of the security depositReviewed Jul 3 2019
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2.0
Cons:Letting me cancel my reservation when a personal circumstance occurred.Reviewed May 5 2019
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10.0
Cons:NothingReviewed Apr 22 2019
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8.4
Pros:Staff is always friendly and helpful.Cons:Boy did I dislike that Nissan Sentra.Reviewed Jun 18 2018
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5.2
Pathfinder Stripper-No options at all @ $76.00 per day!- In Scranton!Pros:It started right away It had reasonable power The brakes worked!Cons:No outside thermometer Just a "Low Temperature Outside" note. That doesn't help much when the difference from 31F to 33F makes a big difference! No backup camera, No remote start. No auto headlights. Just a mediocre car without the frills mist other offer!Reviewed Dec 14 2017
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