Pros: Alex at Hertz Riverhead was pleasant, accommodating, and helpful
Cons: The cost was pretty high
They can improve
Pros: The vehicle was nicely appointed with leather seats and satellite radio.
Cons: Car did not have a gas cap. Gas was only at 5/8 level full. Took longer than it should have to return the vehicle.
poor gas mileage vehicle for size
Pros: I was upgraded from full size to a small SUV .. Rav4 toyota which was a good upgrade... but...
Cons: But the gas mileage and 4cyl performance was less than my full size suv that I own. I put in 23 gallons to go 480 miles ... which is only 21 mpg... my full size Buick suv that rides much better and much roomier gets a easy 26 ( it is rated at 26mpg) mpg with two people and much more carge.... It was only me in this rental . Hertz advertisement shows a Equinox in the photo but the Equinox was not available .... I spent much more for gas than expected ... I would have liked the Equinox much better... or a full size Malibu.
Pros: The car was great. Got an upgrade to a Toyota Camry, but when we got it and turned on the air conditioner it smelled as though someone was smoking in it. We liked the car so we stay with it and bought Lysol. That took most of the smell away and since we were only renting for 4 days it wasn't worth the trouble of exchanging it. But overall the car is a great car.
Cons: The smell of someone smoking in it.