Guest reviews
Overall rating
8,8
Excellent
Based on 36 reviews
Cleanliness
8,8
Comfort
8,8
Pick-up/Drop-off
9,0
Value for money
8,6
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
13
4
0
1
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
9,6
Cons: Mentioning the PlatePass and how it works would have been helpful.
review from
-
10,0
Pros: the car was great and the process was smooth and fast
Cons: no complaints
review from
-
10,0
Pros: Hertz employee was super helpful. She let me view the car before signing, and helped us review other options when we saw the trunk wasn't going to work with our 4 bags -- making special care to use any discounts we were eligible for through insurance, etc.
review from
-
8,0
Good
Pros: Pleasant
Cons: Too far from where i live
review from
-
10,0
Pros: good MPG, inside clean
Cons: some dents
review from
-
10,0
Great service
Pros: The car was great and very clean.
review from
-
10,0
Pros: The Hertz representatives were helpful and focused on our needs. They helped me with a problem I was having with connecting with Lyft. So helpful!!!
Cons: Not a thing!
review from
-
2,0
Pros: not a single thing.
Cons: When I showed up at my rental time to pick up my rental for a wedding I was in later that day, I was told "sorry, there were no more cars on the lot for the day, so there would be no car for me. When I started to question the agent, she said "you could go walk the lot and see for yourself if you don't believe me". She said there might be a cargo van i could use, but it would only take one passenger, which I needed room for more. After asking her what she suggest I do, she walked away without explanation, later returning with another agent simply telling him "he wants to talk to you" This new man told me I was "lucky" because someone had just returned a car I could take, but it didn't have a chance to get cleaned and the gas tank was only half full. having no other choice, I took the car and was not even walked out to the car or showed which car it was. I had to hit the button on the key in the parking lot. when I got in the car, there were sticky stains all over the interior, the gas tank was completely empty and the gas light was on, and the passenger seatbelt alarm beeped the entire time, even though there was no one in the passenger seat most of the time. As someone who travels bi-weekly for work, I have never experienced anything like this, especially such poor customer service. The $200 deposit taken from my credit card has yet to be returned, and another $50 charge was attempted.
review from
-
4,0
Cons: I was charged for Travel insurance even though I didn't end up renting the car.
review from
-
6,8
Cons: $14/day charge for a car seat! Spoke with multiple people to coordinate getting the car seat and no one mentioned an additional charge.
review from
-
10,0
Pros: Great customer service!
review from
-
10,0
Good price for rentals. Good clean cars
Pros: Car ran well and was comfortable to drive. Was available when promised. Easy pick up and return.
Cons: The rental site should have longer hours on Sundays.
review from