8.0
Cleaner car. We found a vape cartridge for THC in between the seat. It would have been easier to have automatic lift gate, esp. for older people. But all in all, we will use again!Reviewed Nov 5 2022
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2.0
Had a 12 PM rental time on Saturday, but they close at 12. Got there a few minutes early and they were already closed. When I attempted earlier in the week to move my appointment up an hour to 11 I was told I’d be charged, so I kept the 12pm time. How can you expect to pick up the car at 12 if you are not open past 1150? Horrible.. Did not get my car and will never use them againReviewed Jan 10 2022
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6.0
Pros:The gas mileage was goodCons:The comfort of the back seat was just okay for 7 passengers accommodation it was tight. The van did not have many Usb or cell phone charging optionsReviewed May 19 2021
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2.0
Cons:Not take a racist attitude and demeanorReviewed Apr 27 2021
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2.0
Pros:Drop off was easy. Price of car rental.Cons:Car was all dented in the back.Reviewed Apr 14 2021
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10.0
Pros:Staff was super friendly and our car was brand new! It was perfect and priced fair! It was definitely easier to rent a car from here rather than Sky Harbor.Cons:Nothing!Reviewed Apr 7 2021
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4.0
Pros:Staff was fineCons:Price and a better car/biggerReviewed Mar 18 2021
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10.0
Pros:Staff was great. When I returned the car they were super busy and instead of waiting in line, they let me drop off the keys and go to ensure I didn't miss my flight.Reviewed Feb 10 2021
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10.0
Pros:The experience was so easy both pickup and drop off. The vehicle was clean.Cons:NAReviewed Nov 21 2020
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2.0
Cons:My reservation was cancelled the DAY OF my reservation due to overbookingReviewed Sep 8 2020
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2.0
Cons:The rental car agency did not have a vehicle for me, even though this was a prepaid rental. I have not found a place on the Kayak app where I can request a refund, so I have asked my credit card company to file a claim to get the refund.Reviewed Jun 23 2020
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4.0
Pros:I did not receive a reason for why my credit card got charged an additional 65 dollarsCons:I dropped my key off in the drop box with the receipt attached on 5/30 at 2 pm, 2 hours earlier than the 4 pm deadline for my return. I also spoke to a Hertz agent on the support line to ensure this was okay and did as he instructed. I'd like to know why I was charged 65 dollarsReviewed May 31 2020
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