Book Enterprise Rent-A-Car hire cars in Peoria

Reviews for Enterprise Rent-A-Car in Peoria

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6.0

Cons:Kayak offered insurance that neither Fox or Enterprise did not recognize.Reviewed Mar 27 2021

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2.0

Pros:Caravan we got was able to fit all of my family including luggage, however it over heated half way through the trip. Heater didnt work. Aux/usb didnt work. Brakes shacked and smelled.Cons:The van obviously was not checked before it was rented out. This EXTREMELY is not ok and blows my mind. This puts peoples lives at risk and could have caused an accident very easily. Once we got to our destination, the local enterprise was able to exchange the vehicle. Once we returned the vehicle at the end of our rental the manage was able to discount 50% off. If anyone actually reads these responsive i would love a reply. Thank You so much!Reviewed Nov 30 2020

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5.2

Very disorganized service, but they gave me an upgrade for waitingPros:The best thing I can say is that I got an upgrade after waiting over an hour for my reserved car. They didn't have the car level I reserved (they didn't have ANY cars), so I got upgraded to one that had literally been turned in while I waited, which happened to be an upgrade to my reservation. Although it was more circumstantial than intentional, I'll give them credit for the upgrade. Also, a discrepancy in the charged price was easily corrected at turn it. I was charged for the "upgrade", even though it was all they had. It was corrected at turn in. The service was friendly, and they worked very hard to get things done, despite the severe disorganization of the entire operation.. I think I would have an ulcer or a breakdown in I had to work in that stressful and chaotic of an environment.Cons:1) First I noticed when I walked in that there were many people sitting waiting. I quickly learned that it was because the branch literally had NO cars to rent. They were frantically scrambling to find cars from other locations to bring in to satisfy their reservations. It was as if the reservations were blindly accepted with no regard to what they actually had in stock, and no prior planning had been done the previous day to ensure they had what they needed. Nobody got what they reserved....they just took what happened to be getting turned in by other renters while they were waiting. I waited for almost an hour before they had a car for me. Fortunately, most were 'upgrades' as to size/style of car. 2) When I finally got my car, it was contracted to me at the upgraded price, not my originally reserved price. While it was nice....both to get the upgrade, and just to get a car and get out of there,....nobody told the associate who checked me out. He wrote the contract up for the full cost of the upgraded rental. I didn't notice until after I left because the contract has to be emailed to you. They did correct it at turn in though. 3) When I got the car, it was not necessarily "dirty", but it wasn't clean. The glass and windows had streaks and water spots all over them. It looked like someone had taken a sopping wet rag and just wiped every surface in the car....windows....dash...center console...and left it wet. Everything had streaks, water marks, and smears all over. It WAS vacuumed though. I ultimately ended up taking it through a full serve carwash because when the sun hit the windows at the right angle I couldn't even see out the rear window. Overall, I guess I did get a car, and it was upgraded after some inconvenience. I don't think I'd go through this branch/company again though. I can't imagine that other locations wouldn't be following the same disorganized business model.Reviewed Oct 16 2018

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9.6

Better than expected.Pros:The associates I have had the pleasure of being serviced by,"BOTH THUMBS UP!!Reviewed Feb 8 2017

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10.0

Customer CentricityPros:Every employee made me feel welcome, while not interacting with each one.Cons:The staff were professiona,l yet presented a family typed run atmosphere.Reviewed Feb 4 2017

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8.8

Cons:Price difference in dropping off in another state.Reviewed Dec 17 2016

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• 2,0 /10Hertz Hire Cars at Peoria

• What is the most popular car hire from Enterprise Rent-A-Car in Peoria?

  Compact (Nissan Rogue or similar) is the most frequently booked car hire type from Enterprise Rent-A-Car in Peoria.

• How many car hire locations does Enterprise Rent-A-Car have in Peoria?

  Enterprise Rent-A-Car has 1 hire location in Peoria. Take a look at our Enterprise Rent-A-Car hire location map to find the best car hire near you.

• Does Enterprise Rent-A-Car have a car hire location at the airport: Sky Harbor Intl airport (PHX)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?

  Yes