Cons: The car was dirty. It had a tire that kept going flat with the lights in on the dash. It smelled like smoke.
Pros: Tonya was professional and efficient. She was working alone on reservations, line had 5 people ahead and 5 behind. Everyone walked in together almost and she was getting people in and out. Thanks Tonya
Pros: You guys suck. I book online from you guys and when I showed up hertz told me they were out for cars. I would never recommend you guys or hertz to anyone
Cons: Actually have my car that i Reserved Next time I’ll just go to enterprise like I had to this time
Pros: Staff was great unfortunately car wasn’t clean
Cons: Carpet was soaked
Pros: The promptness in service
Cons: Nothing at all
Pros: Very fast and easy pick up and drop off!
Hertz NEVER AGAIN - I did not Rent the vehicle
Cons: There was Nothing I liked about the experience. My appointment was at 4:00 p.m., I called and informed them that I was running late. I arrived at the facility at 5:58, but they were closed, even though they were not suppose to close until 6:00 p.m., I was knocking at the door and calling the 800 customer service number when a young lady came out and stated "We close on time and walked away". When the customer service representative came on line she only wanted assist me with getting a vehicle from the airport at 100% of the amount I had already paid. Totally unhelpful and uncaring of the situation.
Fast and easy!
Pros: Price and vehicle
Great car Great Price!
Pros: We were given a great car and the associate who helped us was very friendly and helpful.
Cons: Nothing. All good!
Incomplete info on website
Pros: Your website did not reflect the Hertz policy that the card used to make the reservation had to be presented when picking up the car. A corporate AM EX was used to pay for the rental. Since I did not have the card with me, I had to use my own credit card for the rental. The rental charge was higher since I was making a same day reservation.
Cons: That the website stated the reservation was paid in full but made no mention that I had to have the same credit card used to make the reservation with me at the time of pick up. I was prepared to use my own card for the deposit, but expected the rental to be charged to the corporate card that was used. Because of this I have to wait "up to 7 days" for the security deposit to be refunded and at least two weeks for the reimbursement from work for the rental.
Unusually average renting experience
Pros: Rate wasn't too bad, ease of pick up/drop off is always smooth. I appreciate the no one way fee at hertz, since that is predominantly how I get rentals.
Cons: Charged for fuel option that's I didn't approve of at pick up. Car was very basic. Seemed rather pricey to add a driver per day, considering that's the only time in recent years I've ever even had to pay to add one.
Pros: The two Girls that we picked the car up from was very nice.
Cons: The car was a mess inside and out, and all that was said was "Im sorry, I feel bad"... Really! If we weren't in a bind for a car, I would have went some where else.
|Monday||08:00 - 17:00|
|Tuesday||08:00 - 17:00|
|Wednesday||08:00 - 17:00|
|Thursday||08:00 - 17:00|
|Friday||08:00 - 17:00|
|Saturday||09:00 - 12:00|
Hertz has 1 car hire location in Oak Lawn. Take a look at our Hertz hire location map to find the best car hires near you.
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