Guest reviews
Overall rating
8,5
Excellent
Based on 11 reviews
Cleanliness
8,7
Comfort
8,9
Pick-up/Drop-off
8,0
Value for money
8,3
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
4
1
1
0
1
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10,0
Pros: The staff in oak lawn is excellent
review from
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6,0
Pros: Drop off was easy.
Cons: I did not like that the car that I chose was not available. This place has limited options. It took about 30-40minutes to get my car rental since they had to clean it. The car also did not have a full tank of gas. Recommend going to another place.
review from
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10,0
Perfect
Pros: Everything was perfect for what we needed.
review from
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10,0
Best deal ever!!!!
Pros: The car! Got to rent a beemer for the same cost of a sub compact!
review from
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10,0
Excellent Customer Service!
Pros: They called me to confirm my rental after I booked it (a human), which was a very nice touch. The staff at the rental counter were extremely friendly and got me in and out quick on pick-up and again on return. Very grateful for excellent staff at the Enterprise in Oak Lawn, Illinois (SW Hwy)
review from
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2,0
Cons: When I booked I said car rental at O'Hare Airport. Apparently I got an Enterprise car rental about 1 hours from the airport because it was cheapest. When I went to the Enterprise rental car at O'Hare, they told me that happens a lot, but they did not offer any customer service. It was like "oh well". I asked if they could book me a car there at their location and they said they couldn't. Finally, after asking what I should do, they gave me some of their"competitor" phone numbers at O'hare location and I contacted them. Of course it was more money and we had to take a shuttle back to the airport and then over to the other agency, but we finally got the car! Terrible experience!
review from
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7,2
Cons: i asked to pick up me they refused
review from