Guest reviews
Overall rating
7,4
Good
Based on 3 849 reviews
Cleanliness
5,4
Comfort
5,2
Pickup/dropoff
5,1
Value for money
5,1
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
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airport location
great car
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car was great
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friendly staff
great experience
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6,4
Pros: Staff was great
Cons: Did not have the car (category) I ordered. The supposed “upgrade” SUV was a very small and very uncomfortable car. I needed a bigger more spacious car for this reservation.
review from
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2,0
Cons: They canceled my rental while I was on my way to pick it up....they also kept my rental insurance deposit of $33.... can’t be much worse
review from
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2,8
Cons: They could not fulfill my reservation because they didn't have enough cars. They called me 15 minutes before my pick up time to tell me this. It caused a huge inconvenience on my vacation logistics.
review from
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2,0
Cons: They didn’t have any cars and didn’t honor the reservation.
review from
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10,0
good service in Newport
Pros: The staff is very helpful and friendly.
Cons: The car was not spot clean. The windshield needs wiping from the inside in the vehicles I have rented. I normally take water and vinegar to do the cleaning myself, especially for night driving where the glare of the incoming cars make the marks more apparent.
review from
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10,0
Super friendly and helpful staff at the Newport, RI location.
Pros: I like the entire staff. Their happy attitude towards me.
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10,0
Pros: the ride was great
Cons: the four doors. I'm so use to two door car
review from
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3,6
there was a dent not noted.. when i went to boston they cited me for i
Cons: see headline.. this really was a terrible experience.. going back to avis
review from
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2,0
Definite let down
Pros: Nothing
Cons: I went to collect my car as booked and confirmed by Hertz only to find no car was available and told they could possibly, that i possibly, have a car for later that evening or the following morning. I had travel plans that were completely disrupted and Hertz in no way helped or tried to help find an alternative, nor have they come forward with any form of compensation for my fully disrupted travel plans. The Hertz attendant did say he tried to call and tell me, but he only tried once and didn't bother again or try and email or text. Very very disappointing form this well respected company
review from
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2,0
Office closed at 1PM on Sat???
Pros: Proximity to Newport center of town
Cons: Office was closed for my pick up time on Sat at 1PM? Unbelievable! So I could not pick up the car ...
review from
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2,0
Screw Job
Cons: $59 reservation booked 6 weeks out...$50 non-refundable fee regardless of when you cancel the reservation. Total price gouging, and customer service is atrocious. TOO MANY OTHER OPTIONS - USE ANOTHER COMPANY IF YOU HAVE POTENTIAL FOR CHANGING PLANS.
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2,0
Cons: When I showed up to pick up my car, the office was closed. I wasn't informed of their schedule when I booked the reservation. This absolutely screwed up my trip! I will never book with Hertz again if I can avoid it.
review from
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10,0
good service in Newport
Pros: The staff is very helpful and friendly.
Cons: The car was not spot clean. The windshield needs wiping from the inside in the vehicles I have rented. I normally take water and vinegar to do the cleaning myself, especially for night driving where the glare of the incoming cars make the marks more apparent.
review from
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10,0
Super friendly and helpful staff at the Newport, RI location.
Pros: I like the entire staff. Their happy attitude towards me.
review from
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10,0
Pros: the ride was great
Cons: the four doors. I'm so use to two door car
review from
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6,4
Pros: Staff was great
Cons: Did not have the car (category) I ordered. The supposed “upgrade” SUV was a very small and very uncomfortable car. I needed a bigger more spacious car for this reservation.
review from
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2,0
Cons: They canceled my rental while I was on my way to pick it up....they also kept my rental insurance deposit of $33.... can’t be much worse
review from
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2,8
Cons: They could not fulfill my reservation because they didn't have enough cars. They called me 15 minutes before my pick up time to tell me this. It caused a huge inconvenience on my vacation logistics.
review from
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2,0
Cons: They didn’t have any cars and didn’t honor the reservation.
review from
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3,6
there was a dent not noted.. when i went to boston they cited me for i
Cons: see headline.. this really was a terrible experience.. going back to avis
review from
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2,0
Definite let down
Pros: Nothing
Cons: I went to collect my car as booked and confirmed by Hertz only to find no car was available and told they could possibly, that i possibly, have a car for later that evening or the following morning. I had travel plans that were completely disrupted and Hertz in no way helped or tried to help find an alternative, nor have they come forward with any form of compensation for my fully disrupted travel plans. The Hertz attendant did say he tried to call and tell me, but he only tried once and didn't bother again or try and email or text. Very very disappointing form this well respected company
review from
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2,0
Office closed at 1PM on Sat???
Pros: Proximity to Newport center of town
Cons: Office was closed for my pick up time on Sat at 1PM? Unbelievable! So I could not pick up the car ...
review from
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2,0
Screw Job
Cons: $59 reservation booked 6 weeks out...$50 non-refundable fee regardless of when you cancel the reservation. Total price gouging, and customer service is atrocious. TOO MANY OTHER OPTIONS - USE ANOTHER COMPANY IF YOU HAVE POTENTIAL FOR CHANGING PLANS.
review from
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2,0
Cons: When I showed up to pick up my car, the office was closed. I wasn't informed of their schedule when I booked the reservation. This absolutely screwed up my trip! I will never book with Hertz again if I can avoid it.
review from
Where can I find Hertz hire cars in Newport?
23 Americas Cup Ave, Hertz car hire
Address
23 Americas Cup AvePhone
+1 401 846 1645FAQs about hiring a car from Hertz in Newport
How many car hire locations does Hertz have in Newport?
Hertz has 1 car hire location in Newport. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Logan Intl Airport (BOS)?
Yes
Does Hertz offer shuttle or airport pick-up services from Logan Intl Airport (BOS)?
Yes
