Book Hertz hire cars in Mountain View

Reviews for Hertz in Mountain View

Recent reviews

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Wonderful

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Fair

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3

2.0

Cons:The rental cars office closes at 12pm. We booked a rental at 12pm, but no one told us we have to be there exactly on time or earlier. We got to the rental station a bit after 12. Everything was closed, we had to get a rental somewhere else for a ridiculous expensive last minute price. You should tell püeople that the rental car station in Los Altos closes at 12pmReviewed May 30 2021

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6.0

Cons:I needed to clean the windshield but there was no washing fluid in the tank. Next time I will check. I wasn’t told the office is closed on Saturday and since there were two notes in the window, one saying Open 9 -12 the other one Closed Saturday and Sunday I wasted half hour waitingReviewed Apr 18 2021

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9.6

Pros:Staff was friendly and helpfulReviewed Oct 25 2020

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5.2

Cons:Staff at Hertz Palo Alto were quite unhelpful. Among other things, they failed to provide minimum docs needed for drop-off.Reviewed Oct 25 2020

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6.8

Pros:The priceCons:I spoke to Hertz at 8am and 1pm to confirm my reservation and let them know I would be picking the car up close to 5pm, and a guy called me at 3pm to tell me they do not have a car for me. I was irate. He was very easy going and basically said 'sorry, my hands are tied and there is nothing we can do.' I made this reservation a week in advance, and paid in advance to be sure I would have a car. This was unacceptable. I eventually was put in touch with the manager at this location and he found me a vehicle (mid size SUV, not full size) that I was able to pick-up at 5pm. Mani was helpful and he did find a vehicle, but this should not have happened. Mani said that he asked the 3rd party rep to shut-off reservations a week in advance because they were not going to have enough cars. They had 70 reservations and only 40 cars available. That's 30 people who had their days ruined due to the overbookingReviewed Sep 9 2020

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10.0

Pros:Daniel was awesome. I didn’t realize this location closed early. When he going out I was going to be late he waited for me. The entire team at this location is 5 stars. They also found a larger and better car for. Will definitely rent again. Thanks again for an exceptional service.Reviewed Jul 30 2020

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2.0

Pros:I had to rebook as Hertz wouldn't honor my reservation through Kayak. Now I'm trying to find out how to get a refund.Reviewed Nov 7 2019

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9.2

Pros:CarPlay integration with my iPhone. High seat position.Cons:loud windnoice when driving at 70 mphReviewed Sep 22 2019

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8.0

Pros:Staff was excellent!Cons:The online information given about payoff was not accurate - there was a $200 security deposit that I was not aware of as well as a $29 underage fee - I was only notified that there would be some fee, but not to that amount, so having the actual fee would be much more clarifying.Reviewed Jun 24 2019

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7.6

Cons:I was not told about how to make use of the express drop after hours but the drop time was booked for after hours. I asked for a smaller car but was given a large oneReviewed Dec 17 2018

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2.0

It was a nightmare.Cons:While reserving the car, I chose the time of 6 PM out of the windows provided. I arrived approximately 5:58 PM at the address provided in the car rental instructions. The problem was/is the address given is to a Toyota car dealership. Thinking maybe the Hertz dealership might be inside of the Toyota dealership, I went inside and asked the information lady. She said there was not a Hertz inside of the Toyota car dealership but there was one a few blocks down the street and that's probably the one I was looking for. She provided the address and as she was giving it to me, she mentioned they closed at 6 PM. I didn't think much about that because my reservation was for 6 PM but when I arrived at 6:07 PM, the place was vacant – closed for Thanksgiving. I called Hertz customer service and the lady continued to attempt to SEND ME BACK to the address of the Toyota car dealership- while at the same time telling me that Hertz closes at 6 PM – bear in mind that it is now 6:20 PM – 6:30 PM. She finally realizes that she's giving me directions to closed places and tells me that San Jose airport will be available to take care of me, as long as I provide them with this particular confirmation number. I asked her if she was sure that this confirmation number will be all I need and she ASSURED me that the confirmation number would suffice. So I got to the airport and I was told by the Hertz representative that he could not honor that confirmation number because that particular number was only for a car at the address that he had in his computer – THE TOYOTA DEALERSHIP! The only thing he could do was to do a new rental and this one had to be for two days but between the amount I had already spent and the price of the new one I didn't have enough money on my card for the credit hold. Long story short, I was able to rent a car from BUDGET but now I have a Hertz rental bill for a car I didn't rent because... 1. they gave the time they CLOSE as the time to show up to rent the car, and 2. They STILL have the address to the car dealership (690 San Antonio Rd., Mountain View, CA) in their records as the address for the Hertz car rental (816 San Antonio Rd., Mountain View, CA). I hope to get the amount credited back to my card.Reviewed Nov 24 2018

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10.0

Pros:Nice , friendly customer serviceCons:Gas tank wasn’t full at rental. Hard to gauge how much to put in when filling up at returnReviewed Sep 9 2018

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More

• What is the most popular car hire from Hertz in Mountain View?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Hertz in Mountain View.

• How many car hire locations does Hertz have in Mountain View?

  Hertz has 2 hire locations in Mountain View. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes