Guest reviews
Overall rating
7,4
Good
Based on 3 848 reviews
Cleanliness
7,9
Comfort
8,3
Pick-up/Drop-off
8,6
Value for money
8,4
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
4
2
0
0
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10,0
Pros: Nice , friendly customer service
Cons: Gas tank wasn’t full at rental. Hard to gauge how much to put in when filling up at return
review from
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10,0
Pros: I had a perfect car for round-state road trip.
review from
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2,0
systems were failing car was faulty
Cons: Systems did not work It took an hour to provide service to 3 customers Car was dirty and faulty - two warning indicators in the dashboard Can was not ready on time Facility was dirty - the drinking water were dirty with some strange substance inside
review from
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8,8
Cons: The employees misinformed me about how to pay for the Golden Gate Bridge toll crossing. Two different employees told me to pay immediately through PlatePass, which is incorrect (they take a few weeks to post a bill and do not notify you when this happens). This resulted in additional charges to my account. The correct site is through bayareafastrak.org.
review from
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8,8
Cons: I was proposed an insurance of allianz while the one from hertz was cheaper and actually covered more.
review from
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7,6
Great staff. Dirty car.
Pros: Fast service: no waiting 20min while they type in silence on outdated software like other rental places. Competent and friendly staff. Competitive pricing.
Cons: Vehicle smelled musky and damp -- it had been stored with windows cracked open. Upholstery had some stains, and there was dirt in some corners.
review from
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8,0review from
Where can I find Hertz hire cars in Mountain View?
Ames Research Ctr, Hertz car hire
Address
Ames Research CtrHours
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |