Guest reviews
Overall rating
6,9
Good
Based on 24 reviews
Cleanliness
7,1
Comfort
7,3
Pick-up/Drop-off
6,7
Value for money
6,8
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
5
3
0
2
5
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2,8
Cons: Car smelled as if four people Chain smoked in it. Rental agency had no other cars on the lot to exchange. Felt sick entire time - smell was so strong. I ordered a VW Jetta and got a Chevy Malibu.
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2,0
Pros: Easy pick up.
Cons: Unfairly charged for extra day of car rental that I never utilized.
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4,0
Pros: Friendly staff member
Cons: Not allowing me to pay ahead for a size of car that was t available, or once that had been realized, giving the staff member the tools he needed to help rectify the situation for me instead of making him ask me to get a refund myself and rebook.
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2,0
Pros: Nothing cause I never got the car
Cons: Well if your system did not alow me to make a reservation to pick up a car when the hertz was closed that would have been nice
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10,0
Great service, excellent quality car
Pros: People at Hertz were kind and helpful. Car was spotless and performed great.
Cons: Windshield wipers were shot, so I had to grab a new pair
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2,0
Cons: The car didn’t have a full tank of gas when I picked it up. I returned it with a full tank of gas as instructed, but was refused any sort of credit or reimbursement for the difference. I do not recommend Hertz.
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8,0
Pros: Overall, I was pretty happy with this car rental. The car itself was fairly clean and very comfortable to drive. I like that this particular Hertz location will pick you up and drop you off at home, saving us money on a taxi. The service was all around very friendly as well.
Cons: I had to dock points slightly in my rating, as our pick-up was 30 minutes late. This was due to a mistake on Hertz's end, and they were very apologetic.
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10,0
Pros: The staff was attentive and great. I really appreciated it!
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8,0
Pros: processed quickly
Cons: wouldn't let me return car to another Hertz that was closer
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2,0
Office closed when arrived to pick up car
Cons: The email I got failed to mention that even though we were told to pick up the car at 12:00 that the office closed at 12:00 and no one would be there for us to actually get the car. We arrived at 12:15 and had to make other more expensive arrangements. I was not impressed at all.
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7,6
Pros: Friendly service
Cons: Bit of a wait at the times I was there
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2,0
DON'T USE HERTZ
Pros: Nothing, they lost my business
Cons: Everything
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