Guest reviews
Overall rating
7,4
Good
Based on 3 861 reviews
Cleanliness
7,5
Comfort
7,3
Pickup/dropoff
7,2
Value for money
7,1
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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customer service
pick up the car
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car was clean
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car available
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airport location
great car
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car was great
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rented a car
friendly staff
great experience
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9,2
Pros: Staff was wonderful, very friendly and helpful. Easy drop off and prompt refund on hold.
Cons: Can’t think of anything
review from
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2,0
Pros: Nothing
Cons: Was not able to rent because if their policy for security deposit. When reservation was cancelled my card was charged for the rental fee a second time. $350 charged to my credit for a rental that never occurred
review from
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10,0
LYH
Pros: Excellent customer service! They even brought the car to me so I did not have to hike to the lot.
review from
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2,0
Cons: bad customer service. car was paid for with third party priceline. insurance purchased as well. come to find when we got to the airport to get the car we were denied because we were using a debit card. clearly using the debit card to pay should have been a prompt to tell us we could not use this card for the car since it was not a major credit card. I dont even understand the difference anyway. pay is pay. this caused us to be late to an event where my sister was lecturing and a dinner in her honor was delayed. this could have all been avoided if the person booking would have explained this rule
review from
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10,0
Pros: Easy process.
Cons: Nothing.
review from
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8,8
Cons: I would like to see lower rental rates per day,and have the airport allow your personal car be left,without paying a ridiculous charge for parking.
review from
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9,2
Cons: Lynchburg Airport charges $10/ day to park. Pretty much killed the good deal that they offered me on the rental.
review from
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2,0
Cons: When I went to pick up the car Hertz was going to charge me an additional $200 i did not have it available on my card at the time so I was not able to rent the car. I was told I would not be charged for the rental I did not get that hight. But they charged me anyway. I will try to get them to do what they said. Never again
review from
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2,0
No Cars Available
Cons: After making a reservation online, I arrived to pick up my rental only to find out that nothing was available. Clerk was of no help and it seemed like I was bothering him. So I just left.
review from
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4,4
Tried to overcharge
Pros: The vehicle had less than 2,000 miles
Cons: They tried to charge me for being late because they had a line. They also tried to charge me 279$ for one extended day in a Camry!
review from
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10,0
Quick and easy
Pros: The pick up process was so easy and convenient. Great price, comfortable car with gret features.
review from
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6,0
It was okay.
Cons: Not impressed with Customer Service at all. When I mentioned the bandaid we found in the car, barely got an apology. Car was washed but not detailed well (inside of doors were awful, found motel key/bandaid, etc).
review from
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9,2
Pros: Staff was wonderful, very friendly and helpful. Easy drop off and prompt refund on hold.
Cons: Can’t think of anything
review from
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10,0
LYH
Pros: Excellent customer service! They even brought the car to me so I did not have to hike to the lot.
review from
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10,0
Pros: Easy process.
Cons: Nothing.
review from
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8,8
Cons: I would like to see lower rental rates per day,and have the airport allow your personal car be left,without paying a ridiculous charge for parking.
review from
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9,2
Cons: Lynchburg Airport charges $10/ day to park. Pretty much killed the good deal that they offered me on the rental.
review from
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10,0
Quick and easy
Pros: The pick up process was so easy and convenient. Great price, comfortable car with gret features.
review from
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2,0
Pros: Nothing
Cons: Was not able to rent because if their policy for security deposit. When reservation was cancelled my card was charged for the rental fee a second time. $350 charged to my credit for a rental that never occurred
review from
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2,0
Cons: bad customer service. car was paid for with third party priceline. insurance purchased as well. come to find when we got to the airport to get the car we were denied because we were using a debit card. clearly using the debit card to pay should have been a prompt to tell us we could not use this card for the car since it was not a major credit card. I dont even understand the difference anyway. pay is pay. this caused us to be late to an event where my sister was lecturing and a dinner in her honor was delayed. this could have all been avoided if the person booking would have explained this rule
review from
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2,0
Cons: When I went to pick up the car Hertz was going to charge me an additional $200 i did not have it available on my card at the time so I was not able to rent the car. I was told I would not be charged for the rental I did not get that hight. But they charged me anyway. I will try to get them to do what they said. Never again
review from
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2,0
No Cars Available
Cons: After making a reservation online, I arrived to pick up my rental only to find out that nothing was available. Clerk was of no help and it seemed like I was bothering him. So I just left.
review from
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4,4
Tried to overcharge
Pros: The vehicle had less than 2,000 miles
Cons: They tried to charge me for being late because they had a line. They also tried to charge me 279$ for one extended day in a Camry!
review from
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6,0
It was okay.
Cons: Not impressed with Customer Service at all. When I mentioned the bandaid we found in the car, barely got an apology. Car was washed but not detailed well (inside of doors were awful, found motel key/bandaid, etc).
review from
Other suppliers in Lynchburg scored
Where can I find Hertz hire cars in Lynchburg?
350 Terminal Dr Ste 108, Hertz car hire
Address
350 Terminal Dr Ste 108Phone
+1 434 237 6284FAQs about hiring a car from Hertz in Lynchburg
How many car hire locations does Hertz have in Lynchburg?
Hertz has 1 car hire location in Lynchburg. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Preston-Glenn Field Airport (LYH)?
Yes
Does Hertz offer shuttle or airport pick-up services from Preston-Glenn Field Airport (LYH)?
Yes