Guest reviews
Overall rating
7,4
Good
Based on 3 855 reviews
Cleanliness
8,9
Comfort
8,9
Pickup/dropoff
8,2
Value for money
8,7
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
8,4
Pros: The car
Cons: Run a credit check if you’re using plastic, but do not accept cash.
review from
-
8,0
Cons: Interior rattling
review from
-
5,2
Pros: Jason the staff member was very professional and apologetic as my vehicle wasn’t available for a few hours.
Cons: Third party bookings need to be guaranteed bookings, the attitude is very unprofessional when booked through third party bookings which the customer is not aware as I’m just booking online
review from
-
10,0
Smooth, friendly process
Pros: The employees were kind and professional. The pick up and the drop off went smoothly. The car was clean and in good condition.
review from
-
8,8
Ok experience
Pros: They were fast and friendly
Cons: The truck wasn't clean in the inside a water bottle and hair clip left inside from previous renters.
review from
-
9,6
Excellent one-way alternative to a group shuttle
Pros: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine. The Las Cruces return agent was excellent.
Cons: Drop-off was a little confusing because there was no Hertz sign visible at the designated street address and no one at the El Paso pick-up office told us it would be located inside a hotel. Once we found the Hertz agent in Las Cruces, return was super easy.
review from
-
9,6
Pros: Very friendly staff
Cons: They did not have the type of car I had reserved.
review from
-
6,0
Cons: Wrong car not the one I rented,.......
review from
-
10,0
Pros: The guy who helped me was a good salesman and I'm glad he made me aware of the upgraded car which I took.
review from
-
6,8
IN THESE TIMES WHO IN THE HELL RENTS CARS WITHOUT CRUISE CONTROL? SCAM
Pros: Nice cars and OK service
Cons: The absence of increasingly basic features such as CRUISE CONTROL in a city such Las Cruces, NM without an airport where citizens rely on rental cars for medium distance trips (3-8 hours) within and outside the state should be CLEARLY INDICATED IN THE RENTAL WEBSITE WHEN CHOOSING A CAR. In order to get this feature SINCE IT IS ESSENTIAL TO ME I had to pay an additional 40% for which i had not anticipated. I wont go there anymore I expect and demand much more from car rental websites. The citizens are tired of being treated as an profitable objects.
review from
-
9,6
rental car
Pros: The service was good, the boys in the office tried very hard to make the day we lost for the car and the price . Very nice and professional .
Cons: The company in a near by city who are all part of this rental had over booked the vehicles and didn't let customers know till 24 hrs before leaving for destination. What a scramble for rental place and customers. Many who came in were very upset with management. Felt sorry for small town rental place. They did everything they could for us. I would change management for better service .
review from
-
10,0
This Was a Fast, Easy Experience!
Pros: Great Customer Service Representative The Car was Easy to Find There was no hassle with price I was in and out in less than 15 minutes
Cons: The Hertz office wasn't that easy to find - not enough signage outside of the hotel it was located in.
review from
-
10,0
Smooth, friendly process
Pros: The employees were kind and professional. The pick up and the drop off went smoothly. The car was clean and in good condition.
review from
-
8,8
Ok experience
Pros: They were fast and friendly
Cons: The truck wasn't clean in the inside a water bottle and hair clip left inside from previous renters.
review from
-
9,6
Excellent one-way alternative to a group shuttle
Pros: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine. The Las Cruces return agent was excellent.
Cons: Drop-off was a little confusing because there was no Hertz sign visible at the designated street address and no one at the El Paso pick-up office told us it would be located inside a hotel. Once we found the Hertz agent in Las Cruces, return was super easy.
review from
-
9,6
Pros: Very friendly staff
Cons: They did not have the type of car I had reserved.
review from
-
10,0
Pros: The guy who helped me was a good salesman and I'm glad he made me aware of the upgraded car which I took.
review from
-
9,6
rental car
Pros: The service was good, the boys in the office tried very hard to make the day we lost for the car and the price . Very nice and professional .
Cons: The company in a near by city who are all part of this rental had over booked the vehicles and didn't let customers know till 24 hrs before leaving for destination. What a scramble for rental place and customers. Many who came in were very upset with management. Felt sorry for small town rental place. They did everything they could for us. I would change management for better service .
review from
-
10,0
This Was a Fast, Easy Experience!
Pros: Great Customer Service Representative The Car was Easy to Find There was no hassle with price I was in and out in less than 15 minutes
Cons: The Hertz office wasn't that easy to find - not enough signage outside of the hotel it was located in.
review from
-
8,4
Pros: The car
Cons: Run a credit check if you’re using plastic, but do not accept cash.
review from
-
8,0
Cons: Interior rattling
review from
-
6,8
IN THESE TIMES WHO IN THE HELL RENTS CARS WITHOUT CRUISE CONTROL? SCAM
Pros: Nice cars and OK service
Cons: The absence of increasingly basic features such as CRUISE CONTROL in a city such Las Cruces, NM without an airport where citizens rely on rental cars for medium distance trips (3-8 hours) within and outside the state should be CLEARLY INDICATED IN THE RENTAL WEBSITE WHEN CHOOSING A CAR. In order to get this feature SINCE IT IS ESSENTIAL TO ME I had to pay an additional 40% for which i had not anticipated. I wont go there anymore I expect and demand much more from car rental websites. The citizens are tired of being treated as an profitable objects.
review from
-
5,2
Pros: Jason the staff member was very professional and apologetic as my vehicle wasn’t available for a few hours.
Cons: Third party bookings need to be guaranteed bookings, the attitude is very unprofessional when booked through third party bookings which the customer is not aware as I’m just booking online
review from
-
6,0
Cons: Wrong car not the one I rented,.......
review from
Other suppliers in Las Cruces scored
Where can I find Hertz hire cars in Las Cruces?
201 E University, Hertz car hire
Address
201 E UniversityPhone
+1 575 521 4807FAQs about hiring a car from Hertz in Las Cruces
How many car hire locations does Hertz have in Las Cruces?
Hertz has 1 car hire location in Las Cruces. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: El Paso Airport (ELP)?
Yes
Does Hertz offer shuttle or airport pick-up services from El Paso Airport (ELP)?
Yes
