Guest reviews
Overall rating
8,3
Excellent
Based on 32 reviews
Cleanliness
8,4
Comfort
8,6
Pick-up/Drop-off
7,8
Value for money
8,3
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
10
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2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10,0
Pros: Marcos in particular was so helpful, courteous, friendly and polite! He answered all my questions with ease & knowledge! The cargo van we rented was clean and fresh inside. It drove amazing---a 23 hour drive for us to our destination with comfort, excellent gas mileage and very sturdy!! We have absolutely zero complaints with the vehicle and we would rent it again if we need another cargo van to transport our huge cargo load! Highly recommend!
Cons: Perhaps if the rental business was open until 5 or 6 PM? Not an issue for me but for other renters it might have been helpful to have those extra hours.
review from
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3,6
Pros: I was given a compact car, and requested an economy at the pick-up location. The workers were not wearing masks at the pick-up location, and the outside of the car was completely dirty (I have pictures). I wanted to return the vehicle two days early, and they wanted to charge me an additional $140-300. I will think twice before renting with Hertz, I've never had so much difficulty and I've tried several car rental agencies.
Cons: Getting the car I wanted, clean. Flexibility in dropping off, and interacting with individuals wearing a mask- for everyones safety during a pandemic.
review from
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2,0
Pros: Absolutely nothing about this hertz was enjoyable every time we would show up nobody was in the office and when we called they always said they were “outside cleaning cars” so idk it was very annoying plus they don’t allow debit cards
Cons: Customer service and not having me drive back there three times for them to tell me something else I needed instead of just telling me everything I was going to need to even rent
review from
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8,4
Pros: The car
Cons: Run a credit check if you’re using plastic, but do not accept cash.
review from
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8,0
Cons: Interior rattling
review from
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5,2
Pros: Jason the staff member was very professional and apologetic as my vehicle wasn’t available for a few hours.
Cons: Third party bookings need to be guaranteed bookings, the attitude is very unprofessional when booked through third party bookings which the customer is not aware as I’m just booking online
review from
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10,0
Smooth, friendly process
Pros: The employees were kind and professional. The pick up and the drop off went smoothly. The car was clean and in good condition.
review from
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8,8
Ok experience
Pros: They were fast and friendly
Cons: The truck wasn't clean in the inside a water bottle and hair clip left inside from previous renters.
review from
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9,6
Excellent one-way alternative to a group shuttle
Pros: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine. The Las Cruces return agent was excellent.
Cons: Drop-off was a little confusing because there was no Hertz sign visible at the designated street address and no one at the El Paso pick-up office told us it would be located inside a hotel. Once we found the Hertz agent in Las Cruces, return was super easy.
review from
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9,6
Pros: Very friendly staff
Cons: They did not have the type of car I had reserved.
review from
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6,0
Cons: Wrong car not the one I rented,.......
review from
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10,0
Pros: The guy who helped me was a good salesman and I'm glad he made me aware of the upgraded car which I took.
review from
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