8.0 ExcellentJun 15 2021
Cons: The Nissan Kicks is a great car for fuel savings! I don't recommend for more than 2 people for long trips. Short trips or kids in the back seat would be okay. There is little leg room in the back. This particular vehicle had poor shock absorption. You could feel every little bump. It does have plenty of cargo room for a vehicle of its size. I don't recommend for mountain travel. This car has no power for acceleration on steep incline. My only other complaint was the traffic assist. Although I managed to turn them off multiple times, they'd turn themselves back on automatically. This was annoying because you'd set your cruise at 75ish and get behind a vehicle going the same speed. They'd slow down and your car would automatically slow down. Next thing you know, you're going 55 without realizing. Otherwise, the vehicle was great.
10.0 ExcellentJun 28 2020
Pros: Marcos in particular was so helpful, courteous, friendly and polite! He answered all my questions with ease & knowledge! The cargo van we rented was clean and fresh inside. It drove amazing---a 23 hour drive for us to our destination with comfort, excellent gas mileage and very sturdy!! We have absolutely zero complaints with the vehicle and we would rent it again if we need another cargo van to transport our huge cargo load! Highly recommend!Cons: Perhaps if the rental business was open until 5 or 6 PM? Not an issue for me but for other renters it might have been helpful to have those extra hours.
3.6 MediocreJun 24 2020
Pros: I was given a compact car, and requested an economy at the pick-up location. The workers were not wearing masks at the pick-up location, and the outside of the car was completely dirty (I have pictures). I wanted to return the vehicle two days early, and they wanted to charge me an additional $140-300. I will think twice before renting with Hertz, I've never had so much difficulty and I've tried several car rental agencies.Cons: Getting the car I wanted, clean. Flexibility in dropping off, and interacting with individuals wearing a mask- for everyones safety during a pandemic.
2.0 MediocreMay 31 2020
Pros: Absolutely nothing about this hertz was enjoyable every time we would show up nobody was in the office and when we called they always said they were “outside cleaning cars” so idk it was very annoying plus they don’t allow debit cardsCons: Customer service and not having me drive back there three times for them to tell me something else I needed instead of just telling me everything I was going to need to even rent
8.4 ExcellentMay 20 2019
Pros: The carCons: Run a credit check if you’re using plastic, but do not accept cash.
8.0 ExcellentMay 17 2019
Cons: Interior rattling
8.8 ExcellentMar 22 2019
Pros: I paid the total balance online and pick up was fast and easy.Cons: The car had a funky smell. I had to drop off the car by noon but the rental store was closed, employees were @ lunch. Only waited about 5 minutes for someone to arrive.
5.2 OkayMar 6 2019
Pros: Jason the staff member was very professional and apologetic as my vehicle wasn’t available for a few hours.Cons: Third party bookings need to be guaranteed bookings, the attitude is very unprofessional when booked through third party bookings which the customer is not aware as I’m just booking online
10.0 ExcellentDec 30 2018
Smooth, friendly processPros: The employees were kind and professional. The pick up and the drop off went smoothly. The car was clean and in good condition.
8.8 ExcellentAug 23 2018
Ok experiencePros: They were fast and friendlyCons: The truck wasn't clean in the inside a water bottle and hair clip left inside from previous renters.