Pros: I had long drive and fhe truck was a low mileage 2018. As you would expect from a new vehicle, everything was in great shape. Really appreciated not having to worry about reliability. Also liked the SXM radio on the long drive.
Cons: Everything was great, no complaints.
Needs better customer service
Pros: The car drove great and was good on gas.
Cons: First, we had to wait 30 minutes after pickup time for our rental, and it wasn't washed or ready on time. second, It was a nice car, but the price for the size was a lot. Lastly, we turned the car in on time, but they charged us $25 ×2/ days. When we called the first 2 times they said they'd call back by certain times and never did. The 3rd time the lady told me we had a balance owed of $15 which was not told at time of purchase online or when we picked up car. Then proceeded to tell me she didn't have that they took the $25/2 in the system so I needed to call my bank. She was rude and talked to me like I was stupid. I hung up, and my husband called. It turned out that the lady that took the keys when we returned the car ON TIME never put in the system that we returned the car. So, that's why there was a "balance owed" and they were charging the $25 a day. Very bad service, and won't use that location again.
Cons: The car leaked fluids on my driveway The car had an exhaust leak and the car smelled of exhaust or gasoline whenever the car was idling Hertz uses an overseas call center for their 800 numbers. I have never experienced such poor English skills. Totally unintelligible When I brought this up to a Hertz employee, they told me "Dont feel alone. We cant understand them either." Never renting from Hertz again
Pros: Customer service was much better at this return location of Hertz
Cons: This Hertz location could read my credit card with their machine for final $470 payment for 5 hours of driving a rental car. Funny how Dallas Hertz location gave me such a problem because their machine couldn't read same card! Get it together Hertz!