2.0
Kayak sold us a fake Hertz pickup location at a private airport in Lihue that does not exist. They canceled last minute during Christmas, stranding 50 people when every car was sold out. Zero warning, zero help, zero accountability. We were forced to pay $1,000 for TWO DAYS for a basic replacement rental. Selling bookings that cannot be fulfilled is unacceptable. Fck you, Kayak - NEVER again.Reviewed Jan 2 2026
review from![kayak]()
2.0
Unfortunately they said it wasn’t a legitimate reservation with 3rd party and did not want to honor our reservation.Reviewed Jan 2 2026
review from![kayak]()
2.0
Despite acknowledging our reservation and receiving confirmation emails from hertz they claimed they didnt have a car for us. I his sounds like a common occurance at hertz in Cabo.Reviewed Jan 1 2026
review from![kayak]()
2.0
First of all, when we book the rental with Kayak to be picked up from Lihue airport, we expect it to be from one airport. Who knew, we got blind sided and kayak secretly switched it to a private airport in Lihue, which is still the same airport. However, your reservation will not be honored by hertz if you don't land in a PRIVATE JET!? even though it's the same Hertz that will be renting you the car?!?? Doesn't even make sense, there's only one Lihue airport and one Hertz in Lihue airport! It's a complete scam scheme that they pulled. Because Hertz will give you a car if you rebook the reservation for them at $500/day, compared to what was originally offered at $150/day.... so check your booking confirmation before you go! Kauai is an island where you need a car, it's impossible to call a Lyft Or Uber on an island. Note, we were the only victims, there were like 15-20 of us that landed on the island on 12/25 with the similar experience.Reviewed Jan 1 2026
review from![kayak]()
4.0
I had purchased insurance via Kayak when I booked the car. When I got to Hertze the did not accept the insurance and said I had to purchase their insurance.Reviewed Dec 31 2025
review from![kayak]()
2.0
The cost was double what I paid upon making the reservationReviewed Dec 31 2025
review from![kayak]()
2.0
The experience was about as bad as it could have been. When booking the car I, along with 41 other people, were duped by a bait-and-switch on their website that allows you to think you’ve booked a car at the Lihue airport but instead switches it to the Lihue private airport during the checkout process. Total scam. And of course they had no cars available, and we weren’t allowed to pick up from the private airport, so for about 4 times the original cost that Hertz made me think I was going to pay I could go to their partner company, Thrifty. Use any other than Hertz when possible. Employees were totally unhelpful. One of those memorable garbage experiences.Reviewed Dec 31 2025
review from![kayak]()
6.0
I can’t even get the car I booked and the actual price is more higher than what it is shows onlineReviewed Dec 31 2025
review from![kayak]()
2.0
The customer service rep at Hertz was lovely, very polite and great service your website (kayak) allowed me to book a vehicle but after walking a few blocks with my luggage to fins out that Hertz can't accommodate because they dont have enough vehicles to do a same day reservation so we then had to walk around the area trying to find a different car rental So experience was not very good, based on this experience would not recommend KayakReviewed Dec 29 2025
review from![kayak]()
10.0
Everything was amazingReviewed Dec 29 2025
review from![kayak]()
8.0
Much better than the Kia small SUV we rented the other portion of our trip. That car was terrible. The sprayers on the left wipers came in handy, but the gear shift was a bit tricky to use. Safety measures were very obvious, sometimes annoying, but overall helpful. The only real.negative was around navigation - the built in nav is the worst and most useless I've ever seen in a car. We mostly used Android Auto and it worked great via Bluetooth 90% of the time. But one of the days it just stopped working and wouldn't connnect, no.matter what we tried. Eventually, after a stop, it randomly started working again. Overall it handled well, got good gas mileage and provided plenty of room.Reviewed Dec 28 2025
review from![kayak]()
2.0
The hertz location you emailed me to pick up my vehicle in Lihue Kauai DID NOT EXIST and I was left stranded with NO CAR for my one day trip. Infuriating. Apparently the address you sent me to, had other customers who were there to pick up cars to where no rental car company even existed!!!Reviewed Dec 28 2025
review from![kayak]()