Pros:Car was very clean and more quality than expected.
Cons:Drop off was very confusing with no attendant nor conversation on how to drop off.
Pros:The customer service was really great. They brought it to a different airport terminal for us and did all the paperwork right there, which was really helpful.
Pros:Pick up was fast and easy. The rental counter is literally steps away from the baggage claim.
Cons:I have nothing negative to say about my experience.
8,0 Very Good
Cons:No one was at the counter from 9:30 until shortly after 10. My pickup time was 10.
Pros:The agent was really laid back and made the pick up and drop off process SUPER easy.
Cons:The care they gave me is a death trap because I was driving in very wintry conditions. Places without snow and ice might have been fine.
Cons:Could not pick up car because there was no agent at the Hertz desk at MQT airport.
Cons:Rental agent wasn't even at the desk. Waited 30 min and tried calling the phone number left on a sign which went straight to voicemail. The agents at the other car rental companies' desks nearby said they hadn't even seen anyone come in today. I gave up and rented a car from National instead.
Pros:Staff was friendly
Cons:Had issues getting in contact, had to extend my rental, called and spoke to Sharon and she extended, told me she would call me back with information but never did. Days later I got a call from someone asking why I hadn't returned the car. I had to switch cars also cause my Impala had a low tire pressure front driver side and windshield wipers were bad.
Pros:Drop off was easy
Cons:Car had front end damage. Wiper blades were falling apart. After contacting Rental location they suggested I just change them myself.
Pros:Verrry helpful and friendly
Pros:Fast friendly service it was easy and pleasurable
Pros:I never got a chance.
Cons:No one was at the counter and there was no note as to when they would be back. Obviously I couldn't pick up the car I'd reserved. This was at 1:30 in the afternoon on a Friday. Thankfully Avis' counter had a rep there and was able help me out.
8,0 Very Good
Pros:All was as expected