Book Hertz hire cars in Florence

Florence, TO, Italy
Sep 24 — Oct 1
Florence, TO, Italy
Fri 24/9
Noon
Fri 1/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Florence

Overall rating6.5 GoodBased on 72 reviews
Cleanliness
7.1
Comfort
6.9
Overall
6.4
Pick-up/Drop-off
5.8
Value for money
6.5

Recent reviews

Traveller rating
3
3
1
7
0
Find reviews that mention:
3.6
Terrible experienceCons:I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.Reviewed Oct 9 2018
review fromkayak
9.6
confusing drop off at Genoa airportPros:1. The Rental car signs at the Genoa airport are TOO SMALL 2. We were not sure where to enter the RENTAL CAR DROP OFF. I didn't see a sign or the sign was too small or it was in Italian (I assume most rental car drivers at airports are from other countries ) 3. Once we got in the right parking lot it wasn't clear where we were suppose to go. 4. There was no Hertz representative in the parking lot to take our keys, check the gas or park the car 5. Finally someone told us that we were suppose to park our car and go inside the terminal to finalize the transaction. That's not good. A. because if there is any damage to the car we need to know about it right away. It's possible the car could be damaged later by a parking attendant and billed to us B. a company representative needs to check to make sure we filled the car up. We don't want to get billed later for gas when we took the time to top it off on our way to the airport. We need to know WHEN we drop off the car The Genoa airport procedure is NOT standard rental car drop offReviewed Jul 2 2016
review fromkayak
6.0
Cons:Rental agreeement was not appropriately filled out my employee...it was essentially empty. We called almost every hertz around the Rome area after our original drop off loctation was not located where is was listed on google. It was very difficult to navigate to, we finally found the place, and there was a sign saying they had moved. We tried to call numerous different numbers (including US numbers) at different times of day to arrange a different drop off time and never were able to contact anyone. The people at the airport hertz in Rome were not friendly when our paperwork had not been filled out by the Hertz in Florence.Reviewed Nov 18 2017
review fromkayak
2.0
Cheated!!!!Pros:NothingCons:I had booked the car online with prepaid expenses. We weren't given the car as they insisted on an international driving licence. Haven't got the refund as well till now. The staff didn't entertain us for the refund or cancellation. Customer care has been indifferent as well.. Have written a mail to customer relations desk some 3-4 days back and haven't heard from them so far.Reviewed Jun 2 2017
review fromkayak
10.0
Pros:Service, flexible drop off option, transparency, upgrade.Reviewed Sep 16 2019
review fromkayak
6.4
Cons:Our train didn't get in until 3:00pm and the office closed at 1:00pm to pick up the car. We went to the people at the drop-off location, and the man was extremely rude and unhelpful. Finally, a competent woman came along and helped us out. We ended up waiting over 1.5 hours to pick up a car.Reviewed Aug 15 2018
review fromkayak
10.0
Pros:Great service and great car. Thanks!Reviewed May 31 2017
review fromkayak
6.4
very very long wait at the Firenze officePros:friendly and detailed service when it was our turnCons:very long line out the door into the street, cramped environment for waiting. We had no idea there was a machine inside to take a number (because there was no indication and no staff providing direction to people waiting outside) so we wasted some time in the queue before getting a number.Reviewed Sep 16 2018
review fromkayak
8.4
Pros:pick up was greatCons:drop off needed more help...2 agents. they need to be open all day sat and sun in la spezia. no one was present at 1100 to open doors and help people waiting.Reviewed Apr 23 2016
review fromkayak
3.6
Cons:Wait for almost an hour in hot, non-air conditioned small room to obtain car. Many customers, very slow service. Ordered a Fiat Panda; they were out of them and so downgraded me. Only when I said I needed a car of that size did they relent. I understand renting a car in Florence is high demand, but next time I'll search for a better place.Reviewed Jun 28 2018
review fromkayak
2.0
Hertz not good at allPros:NothingCons:Didn't update my reservations when I called in to make changes. Didn't get the car I ordered because "it was impossible to get now". Was given a beat up, dirty minivan looking box instead of a compact FIAT. Damage and horrible driving conditionsReviewed Sep 24 2017
review fromkayak
10.0
Pros:Good, kind service.Cons:Had to pay with either cash or the credit card that has the same name as the person who rented the car. Could not use other credit card.Reviewed Sep 17 2017
review fromkayak

Where can I find Hertz hire cars in Florence?

Via Borgo Ognissanti 137r, Hertz car hires

Address

Via Borgo Ognissanti 137r

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Phone

+39 055 239 8205

Address

A Vespucci Airport

Hours

Monday08:30 - 23:30
Tuesday08:30 - 23:30
Wednesday08:30 - 23:30
Thursday08:30 - 23:30
Friday08:30 - 23:30
Saturday08:30 - 23:30
Sunday09:30 - 23:30

Phone

+39 055 307370

Address

Via Del Sansovino 53

Hours

Monday08:30 - 23:30
Tuesday08:30 - 23:30
Wednesday08:30 - 23:30
Thursday08:30 - 23:30
Friday08:30 - 23:30
Saturday08:00 - 18:00

Phone

+39 055 713 5172

Address

Via Giorgio Ambrosoli 30

Hours

Monday08:30 - 23:3014:30 - 18:30
Tuesday08:30 - 23:3014:30 - 18:30
Wednesday08:30 - 23:3014:30 - 18:30
Thursday08:30 - 23:3014:30 - 18:30
Friday08:30 - 23:3014:30 - 18:30
Saturday09:00 - 13:00

Phone

+39 055 095 0022

Good to know

Most popular location

A Vespucci Airport

Most popular car type

Economy

Top tips for hiring a car from Hertz in Florence

  • Economy car hires from Hertz in Florence are around 49% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Florence

  • Economy (Fiat Panda or similar) is the most frequently booked car hire type from Hertz in Florence.

  • Hertz has 4 car hire locations in Florence. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes