5.6 OkayOct 30 2019
Pros: Nothing was exceptional. Parts is the experience were d fine and other parts were terrible.Cons: I booked a Mercedes Benz and was given a FIAT!!! They said it was the same category but there is no universe where those two brands are on the same levels. Total scam. My flight got in two hours late so they apparently gave my car away. I looked on the website and the car I was given was a third of the price of the car I had booked. Very bad, very unimpressed.
5.6 OkayOct 22 2019
Pros: Staff was helpful, car was cleanCons: The check in process was pretty long, I was quoted 30 minutes and it took closer to an hour an half. The car pricing was also never broken down to me and the receipt wasn't itemized so I am not sure what I was paying for. The price was different than the price I paid online so I'm not sure what the extra fees were. The price could have been warranted but I wish the receipt would tell me what I was paying for.
4.4 OkayOct 2 2019
Pros: Great car and drop off was easy.Cons: I had reserved the car for pickup at 10AM and the line was so long, I didn't get it until noon.
2.4 MediocreSep 11 2019
Pros: Dropping it back off.Cons: I could have gotten the car i reserved (Mercedes A class or similar) or a nicer one, rather than a Fiat 500 which was awful, dented and scratched, and didn’t even have a rear windshield wiper.
2.0 MediocreSep 3 2019
Pros: Only the drop off was a positive experience.Cons: Everything. They didn’t consider the rate I booked via Kayak, told me that wasn’t true and gave me a completely new rate. Staff extremely unprofessional and with a poor english. The car was disgusting, clearly they haven’t cleaned the vehicle for months. Horrible experience
6.8 GoodJul 28 2019
Pros: Staff here was more helpful than Milan. At Florence out Reserved luxury class of vehicle was not available but they offered a higher class vs. being downgraded & given a manual shifter by Budget in Milan the prior week.Cons: Faster service would be nice - wait was < 30 min vs. 3+ hrs experience in Milan even with a reservation.
4.4 OkayJul 28 2019
Cons: Pick up very long. 45 minutes waiting time. They talked me into buying full insurance although at the booking I already did. I forgot on the moment but they should have known....
10.0 ExcellentJul 16 2019
Cons: Efficient, professional, and friendly suggestions from Simone
2.0 MediocreJul 2 2019
Pros: Nothing, they were rude and stole my money. They are falsely accusing me of damaging a vehicle and refusing to refund my security deposit.Cons: Not renting from here.
7.6 GoodMay 16 2019
Pros: Staff friendly but drop off parking lot very hard to find; spent half an hour looking for itCons: Better drop off parking lot