Book Avis hire cars in Florence

Reviews for Avis in Florence

Recent reviews

Traveller rating

Wonderful

1

Very Good

2

Good

0

Okay

0

Fair

0

Mediocre

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Poor

1

10.0

Their customer service was excellent and the process was quick and easy.Reviewed Oct 15 2023

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8.8

Cons:The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said noReviewed Jun 3 2019

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6.0

Cons:Pick up was terrilbly slow. Waiting in line and then waiting for the car.Reviewed Jul 9 2018

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6.4

Pros:The customer service in Florence was excellent. She upgraded our car without charge.Cons:The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.Reviewed Jul 25 2017

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10.0

Pros:good service, people were nice and professionalCons:didn't have maps of surrounding areaReviewed May 30 2017

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7.6

Cons:I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.Reviewed May 21 2017

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8.0

Don't be in a hurryPros:Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.Cons:Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.Reviewed Apr 25 2017

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2.0

Pros:NothingCons:They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10Reviewed Oct 26 2016

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5.6

Two and a half hours to get carPros:The car and the agent were niceCons:The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.Reviewed Sep 18 2016

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2.0

Terrible Drop-off experienceCons:We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.Reviewed Dec 6 2015

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2.0

Terrible experienceCons:They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.Reviewed Nov 8 2015

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6.8

Good ServicePros:The service was good. The people were helpful. The car was clean and good value.Cons:The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.Reviewed Oct 22 2015

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• What is the most popular car hire from Avis in Florence?

  Intermediate (Peugeot 5008 or similar) is the most frequently booked car hire type from Avis in Florence.

• How many car hire locations does Avis have in Florence?

  Avis has 3 hire locations in Florence. Take a look at our Avis hire location map to find the best car hire near you.

• Does Avis have a car hire location at the airport: Peretola airport (FLR)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Peretola airport (FLR)?

  Yes