Book Europcar hire cars in Florence

Florence, TO, Italy
Sep 28 — Oct 5
Florence, TO, Italy
Tue 28/9
Noon
Tue 5/10
Noon
Driver's age:

Pros

""good location,r, no queue.""(in 257 reviews)
""Excellentf, support and service.""(in 101 reviews)
" was reliable Great on gas."(in 251 reviews)

Cons

" at pick-up."(in 231 reviews)
"Worst rental of my life."(in 28 reviews)
" here again!"(in 22 reviews)

Reviews for Europcar in Florence

Overall rating6.5 GoodBased on 10 reviews
Cleanliness
7.6
Comfort
7.2
Overall
6.4
Pick-up/Drop-off
5.4
Value for money
6.2

Recent reviews

Traveller rating
0
0
0
0
0
Find reviews that mention:
6.4
Pros:The Fiat upgrade was fun and the check in service superCons:At drop off it was not clear on what to do and after figuring out I needed to drop the key in a hole I realized my bag was in the car. After a good stressful hour and zero help from Europcar somebody exited the garrafa and luckily I was able to collect the key. Horrible drop off service. I would have hated to be in a car accident after hoursReviewed Jun 13 2018
review fromkayak
2.0
Pros:We ended up liking Fiats...everything else was completely dominated & overshadowed by a level of customer service difficult to describe...Cons:Let's be clear the car, a Fiat, was an outstanding auto, but--- How this company gets away with its level of customer service is stunning...to start the up-selling at time of pick-up, no matter how friendly, is manipulative & simply a money grab; but then---we had a terrifying incident where we forced into a wall by an oncoming motorcycle who appeared to do it on purpose; car was scraped & dented; repeated phone calls to Europcar went to voice mail with NO response to messages; repeated emails were ignored except 2 weeks later we got their standard "difficult question, need time to answer" response, which they always eventually send no matter the question; [I'm still waiting for a response to one I sent in January!!]......of course there was no one in the office to talk with when we dropped the car off in Florence, but I think they will blame that on our "early" flight time, 9:55am...and today we got the bill: after renting the car for a month for 221 euros plus liability insurance, [plus other difficult-to-understand charges], our final bill is 1708 euros...it is going to take longer than our vacation lasted just to figure out the bill!!Reviewed Jun 7 2018
review fromkayak
8.8
Pros:great service and very helpfulCons:I would have liked to know what options the car had. I would liked if it had cruise control as I was doing a lot of long distance highway driving and an auxiliary input or Bluetooth for the stereo so I could have listened to recordings/audible books/podcasts from my own phone In the future how would I know this information ahead of time?Reviewed Oct 15 2017
review fromkayak
6.8
Costly extrasPros:All aspects of vehicle and service were okCons:The insurance charge was as much as the rental. If you declined the insurance, ,which I usually do,if something happened there was a 90 euro "administration fee" So they had you either way. Check in process should be quicker and more automated like Emerald Aisle in USA.Reviewed Oct 11 2016
review fromkayak
7.6
Pros:Everything went smoothly and was exactly how I had planned it. Car was clean, modern, and the preexisting damage was well documented. I decided to change my drop off date and location mid trip, after a very short phone call to the Florence office where I picked it up Europcar was able to make the changes without incident. Great experienceCons:Everything was good,Reviewed Nov 28 2016
review fromkayak
8.0
Pros:Drop off procedure easy.Cons:Need more signs at the drop of place in Florence.Reviewed Oct 19 2016
review fromkayak
8.4
Cons:Hard to find drop-off at Florence AirportReviewed Jan 2 2017
review fromkayak
5.6
Renter beware!Pros:The car was decent and clean and worked well for what I needed. I was able to pick up the car an hour early.Reviewed Jul 27 2017
review fromkayak
2.0
They charge me additional €75Pros:I didn't like the fact that they vhare me €75 even though I had a full insurance protection.Reviewed Jan 3 2017
review fromkayak

Where can I find Europcar hire cars in Florence?

Borgo Ognissanti 153/r, Europcar car hires

Address

Borgo Ognissanti 153/r

Phone

+39 055 238 1147

Address

Amerigo Vespucci Apt

Phone

+39 055 318609

Address

Via Forlanini 2

Phone

+39 055 422 1088

Good to know

Most popular location

Amerigo Vespucci Apt

Most popular car type

Economy

Top tips for hiring a car from Europcar in Florence

  • Economy car hires from Europcar in Florence are around 49% cheaper than other car types, on average

FAQs about hiring a car from Europcar in Florence

  • Economy (Fiat Panda or similar) is the most frequently booked car hire type from Europcar in Florence.

  • Europcar has 3 car hire locations in Florence. Take a look at our Europcar hire location map to find the best car hires near you.

  • Yes

  • Yes