6.0
Pros:Drop off went well. Car had great gas mileage.Cons:We waited a long time when we came to pick up the car and it wasn't at the airport like when I booked it.Reviewed Oct 5 2020
review from 10.0
Pros:The vehicle was badass. The lady at the counter was sweet, patient, accommodating and helpful.Cons:Everything was great!Reviewed Sep 11 2020
review from 10.0
Pros:Perfect experience!Reviewed Jun 18 2020
review from 3.6
Cons:i will never use kayakReviewed Jun 2 2019
review from 10.0
Pros:Friendly staff.Reviewed Apr 18 2019
review from 8.4
Rebooked SFO to PDXPros:My flight was cancelled from SFO to McKinleyville, so I had to rebook my car rental to leave from SFO and drove north. Top marks to Arlene, who worked very hard to get me the best rebooking deal possible, and it only cost me an extra $75 or so to depart from a completely different city.Cons:Other than the pain of rescheduling and having to drive an SUV that guzzled gas (I only needed an economy), I appreciated their help and it was a good rental experience.Reviewed Mar 27 2018
review from 5.2
Bate and switchPros:that they had a carCons:That all they had was a subcompact car and not the standard size car I orderedReviewed Aug 15 2017
review from 6.0
Pros:The car was ready when we needed it; friendly clerk.Cons:Bummed out that the car was NOT clean. They didn't bother to wash the car or windshield, inside not vacuumed or cleaned out, and even had some granola bar wrapper left in car. When we reported the unclean car (when we returned the car) they said sorry, but they were short staffed.Reviewed Aug 5 2017
review from 5.6
Could be betterPros:The Nissan Sentra we drove was fine for our 8hr drive but could have been better on gas mileage. We did use the eco option frequently and it helped some. The car was clean and had a good amount of trunk space.Cons:Customer service was simply okay at best. We were scheduled to pick up at 8am. We arrived before 8am and there was a line of two customers ahead of us. We waited over 45 minutes to get our vehicle. Really? We needed to get on the road. When returning our vehicle at 9am the next day, the woman that unlocked the door clearly saw us standing directly outside the door, but didn't feel at all obliged to open the door for us. When we showed ourselves inside, she didn't properly acknowledge our presence, say hello, or show any sort of courtesy. She simply took the keys and muttered to herself and walked outside to review the vehicle. I'll go across the street next time to Enterprise. The vehicle was also covered in scratches. We booked online and Hertz agents were not familiar with kayak.com. Apparently, I paid $7 more for insurance at Kayak than I could have with Hertz. I also was unable to use my AAA discount at pickup because Kayak booking was prepaid.Reviewed Apr 16 2017
review from 2.0
rudest counter persons everPros:it's located closest to my home.Cons:looked up hertz payment info online, and noted that some outlets do not accept debit cards. called the branch to speak with an agent, and was assured they do accept debit cards. got a ride to the airport, and was told they DO accept debit cards, but only on arrival to the airport with a valid flight boarding card. my ride had already departed. no other local companies had any cars remaining, there is no reception for most cell phone carriers. the agent next door (national, avis) did not have cars available, but at least called the airporter so i could get home ($40). i found a car 2 days later, for $90+ more, so they cost me over $100 because they do not bother to provide accurate payment info. jacob and melissa were slow, and rude throughout,. other than offering to let me make a local call, they did nothing to make this attempted rent anything other than miserable.Reviewed Mar 22 2017
review from 2.8
A Dodge FWD Journey is NOT a Toyota 4-Runner AWD OPros:Was cleanCons:WAS NOT an AWD OR 4WD like advertised and the counter person says to me after stating I need to drive into the Sierra Nevada, VERY SNOWY, mountains..."Well at least it's not a rear wheel drive car"? I have rented several times from Hertz. The last time was what I paid for. This time I paid $391.00 for a 1 day rental of basically a mini van? A fwd car/mini van thing is NOT even in the same classification as a Toyota 4-Runner AWD SUV...obviously Hertz is trying to BAIT and switch for a lessor vehicle and is basically false advertisement...Reviewed Jan 18 2017
review from 8.4
Pros:Clean car, courteous staffCons:Wait time was a bit long, but not staff's fault, computer problems.Reviewed Nov 21 2016
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