Eureka Car Hire

Cons: i will never use kayak

Terrible experience, go somewhere else

Cons: I called at 1030 to verify the car was ready and available for pick up, I was told they had no cars, and to come in after noon. So when I arrived at 12:20 they were closed, but still on site. My contract specified a 12pm pick up, and the staff said they closed at noon. I was told they couldn’t help me because they had no cars and they couldn’t help me. I had to demand the staff find me a car and they referred me to the local airport (30 minute can ride away). So here we are, stranded 323 miles from home, on our way to a wedding, and left completely abandoned, and disregarded even though I have a contract in my hand. After a long ride to the airport, they were able to produce a car. So now I’m an hour late, and rather upset at the complete disregard to my contract. This absolutely wrecked my trip. I have no fraught what so ever that this Hertz shop can deliver in the future, and there needs to be a full review and changes made at this shop. I’ll never rent from them again. Points: giving a customer an appointment after they are closed is a massive oversight. Not having a car available (as in none) when you have a rental agreement is inexcusable. Positives: we now know to never do business there.

OVER CHARGED

Cons: I dropped my car off at the location per my reservation and left keys in drop box. I come to find out later that location (Eureka CA) does not accept rental returns during non-business hours and was charged an extra 3 days as it was a holiday weekend. I was supposed to be charged aprox. $180 w/ insurance and ended up being changed $600+. No where in my original reservation nor at pick up was I made aware the car has to be returned during business hours. I obviously would not have rented a one way car for $600. This is horrendous business practice. I have filed a dispute with your company that has yet to be rectified. If this is not resolved immediately, I will 100% be in contact with the BBB.

Bate and switch

Pros: that they had a car

Cons: That all they had was a subcompact car and not the standard size car I ordered

Pros: The car was ready when we needed it; friendly clerk.

Cons: Bummed out that the car was NOT clean. They didn't bother to wash the car or windshield, inside not vacuumed or cleaned out, and even had some granola bar wrapper left in car. When we reported the unclean car (when we returned the car) they said sorry, but they were short staffed.

Prepaid, but no car available.

Pros: Very nice staff. Situation was out of their control.

Cons: Had to scramble and find a car. Hertz knew in advance that no cars were available and they did not try to contact me.