Guest reviews
Overall rating
7,4
Good
Based on 3 854 reviews
Cleanliness
6,6
Comfort
6,3
Pickup/dropoff
6,3
Value for money
6,5
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
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4,8
location closed without giving me notice
Cons: When I went to drop-off my car, the Hertz office where I picked up the car was no longer there. It had suddenly changed to a used car dealership. No notice was ever sent to me. No sign of where I was supposed to drop off the car. I had to call the 1800 number to find out then had to drive an extra 30 minutes to the new drop-off location.
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10,0
Pros: Service
Cons: Zero
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2,0
Closing for lunch and rudeness leads to cancellation
Pros: Nothing
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10,0
Pros: It was cheap and hassle free
review from
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10,0
Pros: Quick pick-up and drop off. Car was almost new. Staff was friendly.
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2,0
Scam
Pros: Nothing
Cons: Dishonest practice of not honoring the vehicle that was reserved. Management would not accommodate the price in which the reservation was agreed and made at. Poorly managed lot; extensive wait; rude staff. I walked off the lot and called an UBER.
review from
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2,0
Horrible experience
Cons: When we got to Hertz to pick up our car, the salesperson said "oh, well, we don't have any cars." My husband, completely confused said, "what? How can that be? We reserved a car online and I have the confirmation paperwork." The Hertz employee then said, "Look. We *dont* have any cars. If you really wanted a car, you should have called our location ahead of time to make sure that we had some." What. The. Heck? Since when do you need to reserve a car over the phone AND ONLINE?!?! Clearly, the Hertz employee had messed up somehow, forgetting to check the online reservations before releasing all the cars that day. Still, he blamed this situation on US? It was ludicrous. He did not even apologize. Not once. We won't be renting from Hertz in the future.
review from
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6,0
Hertz lie about hidden fees
Pros: Ease of booking, good car condition/safety
Cons: Bad AC for summer. No reward for customer loyalty, or changing vehicle with bad AC No concern for customer satisfaction,employees in the pickup/drop off location are not very helpful either. Hidden fees, despite their customer service saying this is the final fee.
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3,2
Pros: I finally got a car, even though it was not the one I originally rented.
Cons: Almost everything. My car was not ready when I came to pick it up. I went to lunch while I waited for it to be ready and when I returned, Hertz had given my car to another customer. They offered to let me rent a luxury car for an increased fee and only offered to get a car similar to what I rented from another facility after I had to start coming up with suggestions for them. This took an additional 45 minutes. An apology for not honoring my reservation was never offered.
review from
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5,2
May, 2017 Rental
Pros: Car (Ford Fusion hybrid) was very fuel efficient
Cons: Car was difficult to start - written instructions needed Windshield was dirty Hertz employee up sold to more different and more expensive car Received voice mail when called for assistance
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2,0
Didn't have a car for me
Pros: Nothing
Cons: That I had a reservation and they didn't have a car for me.
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4,8
The car was ok but the service was bad.
Cons: The Hertz office was closed at 2 when we arrived and we waited for over 1/2 hour before they arrived, even though the sign said they were out to lunch between 12 & 1. Also, the car was very muddy on the outside.
review from
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4,8
location closed without giving me notice
Cons: When I went to drop-off my car, the Hertz office where I picked up the car was no longer there. It had suddenly changed to a used car dealership. No notice was ever sent to me. No sign of where I was supposed to drop off the car. I had to call the 1800 number to find out then had to drive an extra 30 minutes to the new drop-off location.
review from
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2,0
Closing for lunch and rudeness leads to cancellation
Pros: Nothing
review from
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2,0
Scam
Pros: Nothing
Cons: Dishonest practice of not honoring the vehicle that was reserved. Management would not accommodate the price in which the reservation was agreed and made at. Poorly managed lot; extensive wait; rude staff. I walked off the lot and called an UBER.
review from
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2,0
Horrible experience
Cons: When we got to Hertz to pick up our car, the salesperson said "oh, well, we don't have any cars." My husband, completely confused said, "what? How can that be? We reserved a car online and I have the confirmation paperwork." The Hertz employee then said, "Look. We *dont* have any cars. If you really wanted a car, you should have called our location ahead of time to make sure that we had some." What. The. Heck? Since when do you need to reserve a car over the phone AND ONLINE?!?! Clearly, the Hertz employee had messed up somehow, forgetting to check the online reservations before releasing all the cars that day. Still, he blamed this situation on US? It was ludicrous. He did not even apologize. Not once. We won't be renting from Hertz in the future.
review from
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6,0
Hertz lie about hidden fees
Pros: Ease of booking, good car condition/safety
Cons: Bad AC for summer. No reward for customer loyalty, or changing vehicle with bad AC No concern for customer satisfaction,employees in the pickup/drop off location are not very helpful either. Hidden fees, despite their customer service saying this is the final fee.
review from
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3,2
Pros: I finally got a car, even though it was not the one I originally rented.
Cons: Almost everything. My car was not ready when I came to pick it up. I went to lunch while I waited for it to be ready and when I returned, Hertz had given my car to another customer. They offered to let me rent a luxury car for an increased fee and only offered to get a car similar to what I rented from another facility after I had to start coming up with suggestions for them. This took an additional 45 minutes. An apology for not honoring my reservation was never offered.
review from
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5,2
May, 2017 Rental
Pros: Car (Ford Fusion hybrid) was very fuel efficient
Cons: Car was difficult to start - written instructions needed Windshield was dirty Hertz employee up sold to more different and more expensive car Received voice mail when called for assistance
review from
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2,0
Didn't have a car for me
Pros: Nothing
Cons: That I had a reservation and they didn't have a car for me.
review from
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4,8
The car was ok but the service was bad.
Cons: The Hertz office was closed at 2 when we arrived and we waited for over 1/2 hour before they arrived, even though the sign said they were out to lunch between 12 & 1. Also, the car was very muddy on the outside.
review from
Other suppliers in Davis scored
Where can I find Hertz hire cars in Davis?
1800 Olive Dr Davis, Hertz car hire
Address
1800 Olive Dr DavisPhone
+1 530 792 1368FAQs about hiring a car from Hertz in Davis
How many car hire locations does Hertz have in Davis?
Hertz has 1 car hire location in Davis. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes