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2.0
Terrible, but I don’t know who is to blame. The van was Not available. I was turned away without a vehicle and no one to remedy my situation. Hertz attendant told me this happens often. I had to file a claim with my credit card company for rental AND damage waiver insurance.Reviewed Jun 14 2025
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2.0
The damage had previous damage that is documented yet the company is trying to blame me for it. Also it was not made clear that when doing a pre-paid rental throughAffirm that you cant complete the rental because you do not have a physical card and the deposit fee is not included. So on the day of the trip i had to come up with 500 and what for a refund.Reviewed May 16 2025
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2.0
Absolutely horrible - poor service do not recommend. Booked a mid size/regular car on Monday afternoon to pick up on Thursday, arrived for my scheduled appointment and after waiting for 50 minutes they had no vehicle options available (no cars except for totally electric, no offered upgrades, nothing). Short hair lady was totally absolutely rude, manager sitting right next to her was no help, and then at 5:00pm (website hours say location is open until 6:00pm) was on the phone with customer service when they kicked me out of the building. Apparently I gave her the wrong look so she said “yea rollin your eyes now you definitely ain’t gettin a car”… Was leaving in the morning for a business trip and had to take a personal vehicle, threw a wrench in my whole trip schedule. They DO NOT CARE about customer service would suggest another location.Reviewed Mar 12 2025
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2.0
They charged my card and DID NOT HAVE A CAR AVAILABLE FOR PICKUP. I WANT MY REFUND AND NO ONE WILL SPEAK TO ME!!! I will NEVER use Kayak or HERTZ AGAIN!! HORRIBLE!!Reviewed Sept 28 2023
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2.0
They cancelled my reservation the night before and said they did not have any inventoryReviewed Oct 14 2022
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2.0
I didn’t like anything about the experience. There were no cars available for rental at any Hertz location which was a waste of time and energy. The company reps refused to assist me with contacting other locations for availability. I was able to finally obtain a rental from Enterprise and will just stick to them in the future because although they were out of cars they actually contacted me to get me set up with another location that had a car in stock for me.Reviewed Oct 14 2022
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8.0
The rental was way overpriced.Reviewed Nov 8 2021
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2.0
No cars availableReviewed Oct 20 2021
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10.0
Small staff, had to wait 3 hours before rental car was ready to driveReviewed Jun 17 2021
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2.0
Cons:Hertz scheduled me to pick up a 12-passenger van on a day they were closed. Horrible customer support all around and difficult to contact. I won’t be using them or this platform in the future.Reviewed Apr 20 2021
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6.0
Pros:STAFF WAS FRIENDLY FOR PICK UP BUT THERE THERE WAS NO ONE AROUND AT ALL FOR DROP OFF. JUST A NOTE TO PUT THE KEYS IN A BOX.Cons:A LARGER CAR AND THEY HAD THEM AVAILABLE AND ALMOST $14 A DAY FOR AN EXTRA DRIVER IS AWFUL. I EVEN HAVE AAA AND THEY WOULD NOT HONOR A FREE EXTRA DRIVERReviewed Apr 17 2021
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6.0
Pros:The staff, in Allentown, at Lehigh International, were great. The lady working the counter there was friendly and polite. The staff at Baton Rouge Airport, now that's a different story. The lady working there was full of attitude. Dealing with her, she made you feel like you were inconveniencing her by being there.Cons:When I arrived at Baton Rouge to pick up my rental, they didn't have the vehicle type that my reservation was for. I made my reservation 7 days in advance, only to be told they didn't have any luxury vehicles. I did however get an SUV for the price of what my reservation was.Reviewed Sept 14 2020
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