Book Hertz hire cars in Baton Rouge

Reviews for Hertz in Baton Rouge

Recent reviews

Traveller rating

Wonderful

7

Very Good

2

Good

0

Okay

3

Fair

0

Mediocre

0

Poor

14

2.0

They charged my card and DID NOT HAVE A CAR AVAILABLE FOR PICKUP. I WANT MY REFUND AND NO ONE WILL SPEAK TO ME!!! I will NEVER use Kayak or HERTZ AGAIN!! HORRIBLE!!Reviewed Sep 28 2023

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2.0

They cancelled my reservation the night before and said they did not have any inventoryReviewed Oct 14 2022

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2.0

I didn’t like anything about the experience. There were no cars available for rental at any Hertz location which was a waste of time and energy. The company reps refused to assist me with contacting other locations for availability. I was able to finally obtain a rental from Enterprise and will just stick to them in the future because although they were out of cars they actually contacted me to get me set up with another location that had a car in stock for me.Reviewed Oct 14 2022

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8.0

The rental was way overpriced.Reviewed Nov 8 2021

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2.0

No cars availableReviewed Oct 20 2021

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10.0

Small staff, had to wait 3 hours before rental car was ready to driveReviewed Jun 17 2021

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2.0

Cons:Hertz scheduled me to pick up a 12-passenger van on a day they were closed. Horrible customer support all around and difficult to contact. I won’t be using them or this platform in the future.Reviewed Apr 20 2021

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6.0

Pros:STAFF WAS FRIENDLY FOR PICK UP BUT THERE THERE WAS NO ONE AROUND AT ALL FOR DROP OFF. JUST A NOTE TO PUT THE KEYS IN A BOX.Cons:A LARGER CAR AND THEY HAD THEM AVAILABLE AND ALMOST $14 A DAY FOR AN EXTRA DRIVER IS AWFUL. I EVEN HAVE AAA AND THEY WOULD NOT HONOR A FREE EXTRA DRIVERReviewed Apr 17 2021

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6.0

Pros:The staff, in Allentown, at Lehigh International, were great. The lady working the counter there was friendly and polite. The staff at Baton Rouge Airport, now that's a different story. The lady working there was full of attitude. Dealing with her, she made you feel like you were inconveniencing her by being there.Cons:When I arrived at Baton Rouge to pick up my rental, they didn't have the vehicle type that my reservation was for. I made my reservation 7 days in advance, only to be told they didn't have any luxury vehicles. I did however get an SUV for the price of what my reservation was.Reviewed Sep 14 2020

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2.0

Pros:I wasn't able to get one or a refundReviewed Jul 25 2020

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5.6

Pros:Staff at pick up of cargo van in Baton Rouge was mixed in responsiveness and helping. We had to make suggestions to staff which they should have pro-actively done for the customer. They were courteous but seemed not interested in engaging perhaps because they were so understaffed. We actually had a very poor experience with a reservation for mini-van at BTR which they could not fulfill nor were able to contact me (I can't understand why they did not reach out via email) over phone and this set us back a full day and a half. The staff there at BTR was not helpful nor very kind again they seemed overworked and without much interest in engaging or trying to resolve our issue.Cons:An email notification that our reservation for mini-van at BTR would have been very helpful and thoughtful, saving us much anxiety and grief. No one cared to offer any sort of adjustment for the short-comings and problems on their side. I don't think I will be doing business with Hertz anytime soon. It is so disappointing as I have always thought of Hertz (as I used them many times over the years) as the gold standard for rental...not anymore! Truly sad experience and impression from a once well known company.Reviewed Jul 10 2020

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2.0

Pros:NothingCons:No one called me to tell me that the hours had changed. Luckily I checked and went early only to find them telling another customer that they were sold out across the city. I ended up having to drive an hour to pay $40 more to get a car. I will never use Hertz again outside of an airport as this is the second time they have left me high and dry with no cars in stock. Y'all need to communicate better with your partners.Reviewed Jul 6 2020

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• 7,2 /10Enterprise Rent-A-Car Hire Cars at Baton Rouge
• 6,8 /10Budget Hire Cars at Baton Rouge

• What is the most popular car hire from Hertz in Baton Rouge?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Hertz in Baton Rouge.

• How many car hire locations does Hertz have in Baton Rouge?

  Hertz has 6 hire locations in Baton Rouge. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Ryan airport (BTR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Ryan airport (BTR)?

  Yes