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One location in New Orleans Louis Armstrong Airport
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5,6 Fair
Oct 2020
Cons:
Car wreaked of cigarettes and cheap cologne. Gave me a headache.10,0 Wonderful
Sep 2020
Pros:
Everything. Was perfectCons:
I was initially charged the wrong price6,8 Okay
Aug 2020
Cons:
There was an extremely subtle dent in the door that could have been there when i picked up the vehicle. You could only see it by looking at it from a slight angle, into light reflecting off of the vehicle surface. It was documented as new damage.6,8 Okay
Jul 2020
Pros:
Great car. Easy drop offCons:
Alamo did not give me a car, Enterprise did. 1 hour wait to get a car.10,0 Wonderful
Jul 2020
Pros:
Good value, great vehicle, no lines, no hasslesCons:
Nada!9,2 Wonderful
Jul 2020
Pros:
Fast and convenient. Good agent. Good return process.Cons:
Better selection of cars.One location in New Orleans Louis Armstrong Airport
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8,0 Very Good
Oct 2022
2,0 Poor
Jun 2021
Cons:
Waited 1.5 hours in line before deciding to cancel and book with Alamo. Was completely backed up on Memorial Day weekend with only 1 person working (I felt bad for her!) Truly a mess.4,0 Mediocre
May 2021
Cons:
We had to wait 3 hours from the time we got to the place to the time we got on our car , there where about 35 to 40 customers waiting in line with 1 lady doing her best to take 2 sometimes 3 customers at one time, got to the car and was dirty inside and out, like they just half azz clean it just o get it out. This will be the last time I use this company4,0 Mediocre
Mar 2021
Pros:
The man running the desk was very slow. We stood in line for 2 hours. Each customer took about 20 minutes to process. Then they were out of cars, so we ended up with a 12 passenger van for the two of us. Not cool.Cons:
Reservations shouldn't be confirmed if there are not enough cars. Once it's confirmed, customers should get what they reserved. There is no reason for the process to take so long. Over at the Alamo counter, people were zipping through.2,0 Poor
Mar 2021
Pros:
The rental counter staff was friendly but the customer service and wishy information was poor.Cons:
Better understanding of what can be given to people. Being 23 I understand I have to pay a fee to rent a car. Fully understanding and confirming I can get the rental I reserved only to be rejected at the counter with no other type of rental and way to my hotel room in an unknown due to my age was honestly the worst experience I could have. Budget needs to find a way for them to step in and get concrete facts of what can and cannot be offered at EACH rental counter. Being told that each rental counter has its own rules is good but please tell me that before I get there to pick the rental up so I understand how to get somewhere.10,0 Wonderful
Aug 2020
Cons:
This was my first time renting a car from the airport, they were friendly and accommodating. I was super nervous, mostly because with the new COVID procedures. The only thing I wish I had done was do a little research about the whole process. I didn’t know I would just walk out to my car, I was terrified I was in the wrong car! (That was plainly marked, I just tend to doubt myself a lot) But everyone I dealt with was friendly and it really was a good experience!2 locations in New Orleans Louis Armstrong Airport
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2,0 Poor
Jan 2022
2,0 Poor
Nov 2021
2,0 Poor
Nov 2021
10,0 Wonderful
Mar 2021
Pros:
Lady at the office at pick up was very friendly and professional despite being the only one there and the many customersCons:
Price is high for a one day rental10,0 Wonderful
Jan 2021
Pros:
Pick up and drop off were easy.10,0 Wonderful
Dec 2020
Pros:
Very friendly staff. Quick pick up and drop off. Very nice and clean vehicle, and almost new.One location in New Orleans Louis Armstrong Airport
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4,0 Mediocre
Apr 2021
Pros:
PriceCons:
Took over an hour to get rental. We’re told not enough help getting cars ready. Navigating return was hard, poor street signage.2,0 Poor
Mar 2021
Cons:
The counter associates were horrible and took over an hour to check me in.10,0 Wonderful
Feb 2021
Cons:
More reps slow8,0 Very Good
Feb 2021
Cons:
The line to pick up the rental car was long and it took about 45 minutes. The worker was excellent at the counter.2,0 Poor
Jan 2021
Pros:
Drop off easyCons:
The insurance costs were insane. I for whatever reason couldn’t get insurance when I purchased the rental online, which was quoted to be $300ish dollars. So I thought I would get it when I picked up the car. When I did it was $1200 dollars. Insane.8,0 Very Good
Dec 2021
Pros:
The car was niceOne location in New Orleans Louis Armstrong Airport
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6,0 Okay
Apr 2021
Cons:
Very slow service at pick up6,0 Okay
Apr 2021
Pros:
Drop off was easyCons:
Took 1.5 hrs to get a car, the customer service at the desk was moving at a snails pace and we were in the middle of the line. Could not imagine how long it took for the last person to get a car. Did not have the car we ordered and then was charge over $100 in fees when we dropped it off. I guess its a bunch of fees for doing business at the airport.2,0 Poor
Apr 2021
Cons:
I Wait two hours to pick up the car Bad experience ever2,0 Poor
Mar 2021
Pros:
NothingCons:
when arrived in New Orleans there was an estimated 1.5 hour wait. One person at desk and long line. Ended up cancelling and going with National. Will never use Dollar nor parent company Hertz. They don't give two shites about customer. That is obvious.6,0 Okay
Mar 2021
Cons:
Pick-up very long. Done by Hertz, Dollars was closed, asked to go on Hertz file then Dollars open so asked to go on Dollars fil but others peoples had arrived in between....4,0 Mediocre
Mar 2021
Cons:
Even though I had a reservation my car wasn’t ready at the time I needed it. Between waiting in line and waiting for a vehicle to be ready, I ended up having to wait an hour for it.One location in New Orleans Louis Armstrong Airport
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3,9 Poor
Jun 2021
8,0 Very Good
May 2021
Pros:
Drop off super easy. Very nice car.Cons:
Vehicle had not been cleaned when I picked it up. Something sticky had been spilled, like a soda, and it was on the passenger door and on parts of the dash, such as the radio and air controls. It was also dirty on the outside.7,6 Good
Mar 2019
Pros:
The drop-off was super easy and the car was clean.Cons:
A little pricey.10,0 Wonderful
Feb 2019
Pros:
The car was the perfect size for my journey and belongings. Very fast and clear pick up and drop off process.9,6 Wonderful
Jan 2019
Pros:
Pickup and dropoff were simple. Car was ready when I arrived.Cons:
The car seemed more like an economy vehicle than a midsize vehicle.2,0 Poor
Dec 2019
Pros:
the car I finally got was goodCons:
the fact first car wouldn't start, it took six hours to get me into a different car, I had to cancel travel for that day (a day I specifically wanted to travel), they did not want to give me any credit for the fiasco. They finally offered to credit the car but the charge remains on my credit card. Very very poor serviceOne location in New Orleans Louis Armstrong Airport
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4,0 Mediocre
Jan 2021
Cons:
Found old groceries in the van... which is not the vehicle we rented. Stood with my family for 45 minutes waiting for them to find something and they brought out a van and said this or wait. Not sure how it was cleaned when there was a bag of food under the seat. Oh well. Won’t do it again.6,0 Okay
Jan 2021
Pros:
The staff at New Orleans was extremely helpful and made the process of picking up the vehicle very easy.Cons:
The vehicle was a new large suv that did not have any of the current safety systems and it did not have the XM radio turned on? For that rental price I would have thought that they would have included those items? Maybe next time?4,0 Mediocre
Dec 2020
Pros:
Went to confirmed pickup location...location was closed and no notification at site. Went to another location and was so poorly organized with pickup and return.Cons:
Web site should have said original pickup location had been closed.6,0 Okay
Aug 2020
Pros:
The staff was apologetic and friendly. They also said we did not have to refill the gas due to having to wait so longCons:
We had to wait an hour and a half in a parking garage for our rental car5,6 Fair
Jun 2020
Pros:
Free upgrade and clean carCons:
Pickup location was chaotic. Difficult to find and line of 20 people with only two workers.10,0 Wonderful
Jun 2020
Pros:
Staff was professional.Cons:
Had to wait ~ 20 minutes for the car. Don't know if I hit a rough patch of renters all at once.One location in New Orleans Louis Armstrong Airport
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10,0 Wonderful
Apr 2021
Pros:
Extremely!Cons:
Nothing.2,0 Poor
Mar 2021
Pros:
Absolutely nothing!Cons:
Everything! The customer service in person at the counter and trying to call in was terrible! They didn’t have the type of vehicle we reserved or anything similar and was assured we could swap it out at our destination city which was a lie since the only branch was in New Orleans, two hours away from where we were at. I would NEVER use this service again after being hung up on for two hours when trying to correct the issue.6,0 Okay
Dec 2020
Cons:
Engine no start on #1 #2 low tires pressure9,6 Wonderful
Oct 2020
Pros:
The desk agent was friendly and accommodatingCons:
Everything was smooth10,0 Wonderful
Oct 2020
Pros:
The service agent at Kenner was friendly and accommodating7,6 Good
Aug 2020
Pros:
Staff was friendly and helpfulCons:
Signage was unclear so we had a hard time finding where to find pickup counter. Car also smelled strongly of cigarette smoke when we picked up. We had to drive with windows down most of first day because of the smell, while the temperatures were in the 90s.One location in New Orleans Louis Armstrong Airport
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2,0 Poor
May 2021
Pros:
Staff at Nola Rental Car were wonderful Cannot say same for Economy where the rental was placed through. Will never rent through Kayak again!Cons:
Everything4,0 Mediocre
Apr 2021
Pros:
location was inconvenient but the staff did their best considering.Cons:
The car was in bad shape . It sounded like the wheel bearings were completely shot and front and rear fenders weren't attached and were flapping in the wind on the freeway. It did last for the rental period but I wasn't sure it would.8,0 Very Good
Mar 2021
Pros:
Staff was friendly, car inspection was thorough and previous damage was clearly markedCons:
We were not made aware at time of rental that the car rental company was not located where the airport transportation dropped us off. The gentleman who picked us up was prompt and all went smoothly after our arrival at the car rental which was very close to the drop off point.6,0 Okay
Mar 2021
Pros:
The service was ok. They were not located in the car rental area so a car had to go pick us up there and take us to the hotel where they were.Cons:
The car was in a very poor condition. The chargers and usb didn’t work. It made noises.8,0 Very Good
Mar 2021
Pros:
So much easier picking this car up at the Days Inn, than dealing with the Rental car faciility.Cons:
It could have been easier to have the shuttle pick us up at the airport rather than the bus stop shelter8,0 Very Good
Feb 2021
Pros:
Friendly staffCons:
Better schedule for drop off at air portOne location in New Orleans Louis Armstrong Airport
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10,0 Wonderful
May 2021
Pros:
Teka was very friendly and helpful. This car rental company is off-site from the rental center to provide lower rates, so the facilities are sparse. The car was great and clean and it was an excellent experience.Cons:
We had difficulty reaching the main number but were finally picked-up at the bus stop at the car rental center. The vehicle was great except for the dirty inside of the windshield.8,0 Very Good
May 2021
Pros:
Pickup was great, Nick was very friendly and helpful. This is a budget operation, so the facilities are sparse. The car was great and clean, except for the inside of the windshield.Cons:
The drop-off was on a Sunday, and handled by someone who was not an actual employee of the company. It was NOT a good experience!6,0 Okay
Apr 2021
Cons:
Just a heads up. This rental company IS NOT LOCATED AT THE CAR RENTA CENTER. You have to take one shuttle from the airport to the car the car rental center and the call them for them to come pick you up there to take you to their place. I specifically chose companies at the terminal to avoid this, but still got this as a choice only to be surprised once I got to the rental center that it was not there10,0 Wonderful
May 2022
2,0 Poor
Oct 2021
One location in New Orleans Louis Armstrong Airport
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9,6 Wonderful
Jun 2017
Pros:
Desk attendant was knowledgeable and courteous. Transaction and cost was what I was expecting.Cons:
No one was in the parking lot to show us which cars to select from.6,4 Okay
Apr 2016
Pros:
Car was ok.Cons:
Price was higher than quoted4,0 Mediocre
Jul 2021
Pros:
It was ok.. the only one at the counter was swamped with a line waiting. She did give us a discount because the car was dirty when we picked it up.Cons:
Having more workers at the counters would have helped..One location in New Orleans Louis Armstrong Airport
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10,0 Wonderful
May 2021
Pros:
The staff was friendly. The car was in great condition, and the price was fair.Cons:
It was a bit confusing picking up the car. We took the shuttle from the airport but there were no “Ace” signs at the car rental area. I had to ask someone working at a different rental agency how to find them. She called Ace and they picked us up to take us to their location. I would have appreciated more information about the pick up process.9,2 Wonderful
Jul 2019
Pros:
I rented just before the advent of tropical storm Barry. Under the difficult circumstances, the staff at ACE was more than accommodating in negotiating the unknowns of the weather. Certainly, their care alleviated an additional worry in a trying time.5,6 Fair
Mar 2017
Pros:
Customer ServiceCons:
Car smelled terrible and made everything in it smell terrible.10,0 Wonderful
Mar 2023
2,0 Poor
Nov 2022
2,0 Poor
Sep 2022
2 locations in New Orleans Louis Armstrong Airport
Locations in New Orleans Louis Armstrong Airport
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One location in New Orleans Louis Armstrong Airport
Locations in New Orleans Louis Armstrong Airport
1241 Airline Dr
+1 504 464 3001
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One location in New Orleans Louis Armstrong Airport
Locations in New Orleans Louis Armstrong Airport
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One location in New Orleans Louis Armstrong Airport
Locations in New Orleans Louis Armstrong Airport
1701 Airline Dr
+1 504 287 4090
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One location in New Orleans Louis Armstrong Airport
Locations in New Orleans Louis Armstrong Airport
1021 Airline Dr
+1 504 500 1880
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One location in New Orleans Louis Armstrong Airport
Locations in New Orleans Louis Armstrong Airport
600 Rental Blvd, Kenner, , USA Louisiana
+1 914 368 0091
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Most popular agency | Budget |
---|---|
Most popular car type | Intermediate |
Average price | R959/day |
Good deal | R959/day |