Cons: Arrived to pick up rental and was told they had no cars because they all needed an oil changes.
Pros: Nothing - never got the rental. Reservation was for 8 am and booked two days in advance. Received a call the night before pick up saying the car wouldn't be available until 3:30 pm. Received another call at 3 pm stating there was still no car and "try again" the next day. Still no car...
Cons: If a car is not available after a reservation has been made, offer a different vehicle at the same price. Not an offer of larger vehicle for a much higher cost.
Fast friendly service
Pros: Landed at ten pm. Car ready and waiting check in and return was so easy.
Cons: Expensive to switch drop off locations.
Pros: Picked me up for the rental and dropped us off at the airport when we were done with the rental. Car return was super quick and easy.
Cons: The car wasn’t ready when we arrived and it took 45+ minutes to get the car after arrival.
Changed drop to BTR
Pros: That I could go to BTR where they operate a real car rental shop at an ACTUAL international airport mom
Cons: I'm done here. Next time I'll use Enterprise
Pros: There was no option other than going in a picking up the vehicle. The seats were clean, but we had to stop at a gas station to buy paper towels and window cleaner to clean all the windows, inside and out, because we couldn't see.
Cons: There was a mix up at the time of pick up with the amount we were to be charged. They overcharged our account and then they could not recharge the correct amount within a 24hour period. This cause somewhat more trouble in that another 50 mile round trip was needed to pick up someone (whom needs to be present) with a different bank account/credit card.