Altstadt Hotel

Sankt-Anna-Gasse 9, 69117 Heidelberg, Baden-Wurttemberg, Germany
+49 6221 337 0790

Cheapest
rate per night

7,8

Good
based on 252 reviews
Altstadt Hotel - Heidelberg, Germany
Tue 6/15
-
Wed 6/16
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Provider Nightly total
Opodo R1 737
Opodo

Good to know

Value for money

7,5

Distance to city centre

1,6 km

Location rating

9,3

Nearest airport

Heidelberg

Distance to airport

1,8 km

Rooms available at Altstadt Hotel

Tue 6/15
Wed 6/16

Classic rooms

R1 737+

Bed type
Provider
Nightly base price
Unknown
R1 737 per night

Reviews of Altstadt Hotel

Pros

Cons

Traveller rating

0
0
0
1
0

Time of year

Traveller type

Show reviews that mention

+
friendly staff in 54 reviews
room had a big in 49 reviews
partenkirchen in 33 reviews
location of the hotel in 28 reviews
close to bus in 16 reviews
breakfast location in 15 reviews
top floor in 12 reviews
nothing to complain in 11 reviews
windows open in 10 reviews
location great in 9 reviews
hard beds in 7 reviews
grocery store in 4 reviews
alpine in 3 reviews
deeper in 3 reviews
weird shaped in 2 reviews
  • Mediocre
    Jul 2017
    3,4

    Awful room, no money returned

    Nothing

    I checked in after being awake for 30 hours and a long trip from US. Was asked to pay for the entire stay up front before seeing the room. I asked to check out the room first, but was told to pay. It was a hot day and my room was on the top (fourth floor). I understand this is in the old town of Heidelberg (no lift/air conditioning is common), but the room was far too hot for anyone to be able to sleep in. The window opened only a crack, so there was no air flow. The blinds had been left open so the sun had heated the room the entire day. They could not provide a fan, air conditioning unit or alternative room on a lower floor. I had to work the next four days and knew that sleep in this room would not be an option. I requested to leave and have my money returned. I had not been in the room even 1 hour. The lady at the desk refused. I even offered to pay for my first night and cancel the other nights, also refused. They claimed a 10-day cancellation policy, which is excessive. I was told the manager would be in throughout the week, in the morning. All phone calls and visits I made, I was told the manager was not there. Two emails to the address they provided have not been replied to. They knew the room on the top floor would be boiling hot that day. It was a SCAM to make me pay first for my entire stay before seeing the room. To not have a fan or any other option is crazy. Their excuse of "it was a hot day" is not good enough. If they had good service, they would tell me when I got there: "hot day, room on top floor, go check it out" but they would rather take my money and deal with this later. What a rip off. Ruined the first days of my trip, had to find another hotel and keep coming back when "the manager would be in". I am pretty reasonable about hotel rooms. I don't care much about amenities and fancy items, as long as I can sleep and have a shower. The experience here was awful. A lot of lies and frustration.

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About Altstadt Hotel

Overview

With a stay at Altstadt Hotel in Heidelberg, you'll be within a 10-minute drive of Heidelberg Castle and Neckar Valley-Odenwald Nature Park. Featured amenities include multilingual staff, luggage storage, and laundry facilities.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

7,8 Good

based on 252 reviews

8,1

Cleanliness

7,2

Comfort

2,0

Facilities

9,3

Location

Check in

14:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities at Altstadt Hotel

Window
Free Wi-Fi
Radio
Ticket service
Entire unit located on ground floor
Wake-up service
Internet
Family rooms
Linens
Towels
Safety deposit box
Feather pillow
Fire extinguisher
Laundry facilities
Flat-screen TV
Hiking
Mini-market on site
Multi-lingual staff
Packed lunches
Free toiletries
Shampoo
Smoke alarms
Hardwood or parquet floors
Heating
Shower
Contactless check-in/check-out
Hypoallergenic
Physical distancing in dining areas
Physical distancing rules
First-aid kit
Property is cleaned by professional cleaning companies
Cycling
Key access
Sofa
Sofa bed
CCTV in common areas
Allergy-free room
No smoking
Kid-friendly buffet
Soundproof rooms
Soundproofing
Hand sanitiser in guest accommodation and key areas
Express check-out
Parking
Body soap
Hairdryer
Cable or satellite TV
Telephone
Use of cleaning chemicals that are effective against coronavirus
Carpeted
Non-feather pillow
Toilet
Guest accommodation is disinfected between stays
Toilet paper
Children's television networks
All plates, cutlery, glasses and other tableware have been sanitised
City view
Airport shuttle
Cleaning products
Dustbins
Guests can opt out of accommodation cleaning
TV
Upper floors accessible by stairs
Staff follow all safety protocols as directed by local authorities
Desk
Private bathroom
Private check-in/check-out
Wardrobe or closet
Storage available

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Photos of Altstadt Hotel

Altstadt Hotel - Heidelberg - Bedroom
All photos (11)
Altstadt Hotel - Heidelberg - Building
Building (1)
Altstadt Hotel - Heidelberg - Bedroom
Bedroom (5)
Altstadt Hotel - Heidelberg - Bathroom
Bathroom (1)
Altstadt Hotel - Heidelberg - Stairs
Stairs (2)

Location

Most popular landmarks

  • Deutsches Verpackungs Museum148 m
  • Friedrichsbau332 m
  • Philosophenweg0.8 km
  • Agyptisches Museum Heidelberg0.8 km
  • Universitätsmuseum0.9 km
  • Old Quarter1.1 km

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