Ha Long hotels

Pros: Location is good.room clean.yes

Pros: The cosy, boutique feel of the hotel was very inviting and the staff were delightful.

Cons: It's a bit far from the main tourist areas, so expect bit of a taxi drive to the entertainment areas.

Pros: Rooms were modern spacious and comfortable with good selection for breakfast. Unfortunately the hotel or resort has opened ahead of everything being finished so the pool is at a sister resort surrounded by half built villas - it’s a weird vibe! Tuan chau island is still a building site - wouldn’t recommend staying unless you have a cruise going from the harbour (Go Cat Ba island instead). Shame they didn’t have proper Vietnamese coffee at breakfast - was only filter coffee! The restaurant manager/customer officer manager was great - a few spoke really good English others not so well. The hotel gave us a complimentary lift to our cruise leaving location and let us use the spa showers before our flight home after we checked out. Whole place still in teething stage but I’m sure will be a great hotel in a year or two.

Cons: Filter coffee! Please get some real Vietnamese drip coffee for breakfast - that would be fantastic!

Pros: Hotel and staff were nice. Restaurant was pricey and bikes were nice to have. Unfortunately, the hotel is not near anything at all and is a far cab ride from any amenities.

Cons: Softer beds, more amenities like a pool and lounge area. There is nothing about this hotel that makes it a resort.

Pros: Nice quiet location near the bay. Lovely room and reception area. Wonderful breakfast.

Cons: Not much

Pros: Staff are very helpful. Room is spacious and clean.

Pros: Property was great! Very clean and luxurious The staff go above and beyond to help you Massages were great and their restaurant serves delicious food

Cons: Nothing

Pros: Great linens. Large room. Good breakfast.

Cons: Nothing

Pros: The room was decent size. The view from the room was beautiful.

Cons: Breakfast can have more vegeterian options.

Cons: The quality of the buffet breakfast was quite bad. I expected more from a Novotel hotel chain.

Pros: Hotel very clean, staff helpful and friendly

Cons: Across from a construction site Halong does not have a lot going for it besides the bay... Recommend staying one day only New theme park is an eye sore

Pros: Excellent buffet menu in the evening and breakfast was all that one could wish for. Two single beds were very comfortable and roomy. Lovely big room too. Staff were very pleasant and helped us choose some delicious buffet food which were unfamiliar to us.

Cons: Toilet cistern was tricky to operate. Bedside table, clock etc were covered in thick dust. It rained the whole day got soaked at Sun World

Pros: The hotel recomended

Cons: None

Pros: People are nice and friendly

Pros: People are very nice front desk service very professional.

Cons: Very stinky place, it’s just old.

Pros: Great location and taff

Cons: Nothing

Pros: The bed was very comfortable. Nice shower. Great buffet breakfast. And the staff was really greta to me. I was getting sick and it was bad weather and the staff treated me excellent even though I probably wasn't at my best.

Cons: Halong Bay in general. This is by means no reflection on the hotel, but Halong Bay is way over priced for Vietnam and it being over developed with no good food or nightlife, and I say that in comparison to Saigon or Hanoi or Nha Trang not to the US or other places. If you do get stuck here, Halong Plaza Hotel is a good hotel and a fair price to stay at.

Pros: Great view of the bay and Halong town

Pros: Nice room, reasonable pool, decent breakfast

Cons: Gym was non-existant, poor wi-fi

Pros: Nice rooms

Cons: There was building works going on over my room I told the staff several times but it didn't do anything..Basically the work went on and was woken at 7am again by building noise.

Pros: Next to main road.

Cons: Bathroom and gym were not maintained. Both the treadmills were not working during our stay. When we requested for a late check out, we will only given 30 minutes despite the low occupancy rate.

Pros: Good location, close to seafood market and restaurants. Cleanliness. Air conditioner.

Cons: Stayed for few nights there and the buffet breakfast didn't change the menu at all. Have to eat the same breakfast for everyday. Staffs are not really friendly and take too long to check-in. We came at 3pm and usually the room should already be done by that time but the staffs told us to wait for them to check if the room is available. The swimming pool is nice but a little bit small. When there are more than 5 people in the pool it will be crowded.

Cons: Since the sea and the outdoor swimming pools are already cold there I choose this hotel just because it has the indoor swimming pool. But this swimming pool was so dirty that we couldn´t use it. You can´t open windows in your room to get some fresh air. The air was outside so fresh and cool but not in the hotel. You can get for this money better hotel in better location.

Pros: When I read the mixed reviews I expected this place to be run down but passable, but because we were attending the Ha Long Marathon, the location was perfect for us. However, this place turned out to be really nice, clean and the beds, eventhough on the firmer side were really comfortable. We got a complimentary breakfast as from the hotel becuse we were a large group and they even packed a breakfast to go for some of us that couldn’t make the breakfast hours. You can see some wear and tare in the hotel but it is a definite value for the money.

Cons: Everything was fine.

Pros: Room was cleaned but very shabby run down

Cons: This place is very, very outdated. Needs a fresh look. Really run down. The pool is nasty dirty. The whole place looks deserted. Hotel in the middle of nowhere. Not one restaurant to find around. We ended up moving to another part of the city.

Pros: We were on the 16th floor, which is the best for hole Vietnam, because you are faraway from the continuos horning from the street. Best view to the bay. Confortable beds, huge room (Communist style) and bathroom.

Cons: The room was clean , but carpet, walls , sofa everything at the rooms very dirty, old with stains from use everywhere , which is horrible. The bathroom looks good: shiny and clean, but when you have a closer look you see that is old and nothing works properly. The tabs is situated so close to the age that is impossible to wash your both hands at the same time. The kettle can't be connected with safety and the cable is too short. The staff DO NOT speak good English and it's impossible to understand. They are polite and that's it. Repair started during our stay at the 15th floor and they was so noisy that we couldn't stay at our room and that noise continues till 22:00 h. At the end we called several times reception to stop it. Breakfast- Asia oriented, not EU . One of the days we were just 5 guest and the Bearkfast was horrible , just noodles and bread.To much money per room for that quality.

Pros: The staff were super friendly even though there weren’t many customers

Cons: We booked this hotel over the Plaza which was cheaper and included breakfast because it had an indoor pool. Unfortunately after checking in, we were informed that the pool was cold and not heated. We are so very disappointed. Although the plaza had an outdoor pool, the facilities were much better. I cannot recommend this hotel

Pros: The view was excellent

Cons: It is an old Hotel, old carpets. Rooms has an old feel to it. The suite does not have a window to open for fresh air. The aircon could not be set to preferred temperature.

Pros: Great hospitality given by the staff. Clean. Quiet.

Pros: Staffs were kind and nice

Cons: Breakfast was quite poor

Pros: Some of the staff went out o er their way to be friendly

Cons: Breakfast was minimal, very basic, not 4 star, basic 3 star at best

Pros: Good service from one of the hotel staff, Trong. He has tried his best to help us. Thank.

Cons: Most staff cannot speak English. Only 2 can spend English from the experience of 3 days 2 night stay. Reception and concierge is always understaff. Old facilities. The power plug in the room is hidden below the table. Not friendly for phone charging.

Pros: great breakfast, great location.

Cons: Check in was a bit slow with my family. The receptionist gave priority to the big groups. It is better to apply "first in first served".

Pros: Clean and convenient

Cons: Set up for mass bus loads of tourists . No gym as advertised .

Pros: I love that i could put a sign on my door saying do not disturb...

Cons: I actually requested for a smoking room. But i guess they forgot.

Pros: The bed was super comfy and the room was nice

Cons: The staff didn’t speak much English and were quite rude. I wasn’t offered a drink or a menu in the restaurant until I got up and asked for one which isn’t acceptable at such a large hotel. The food finally came and wasn’t great at all. There was also a real lack of veggie options which meant everything I had I had to ask for without meat which proved difficult when people didn’t understand me.

Cons: The hotel being on the main road was very noisy with construction work and vehicles constantly beeping throughout the night.

Pros: Breakfast and location

Cons: The hotel is a little (dated) but is under renovation!

Pros: Location, cleanliness, staff.

Cons: Breakfast could have been better, more variety or different menus for different days. Currently is the same everyday.

Pros: We got a room at 9th floor and the view from the room was amazing. There is park in front of the hotel and you can see the bay line also.

Cons: The stuffs have a problem in understanding English but that is manageable.

Pros: The reception staff were friendly. There's a nice pool and the beach is just across a small grassy area.

Cons: The decor and atmosphere of the place were a bit dreary. The staff at the restaurant were quite loud, shouting at eachother, but our waitress was pleasant.

Pros: Breakfast not very good. Bathrooms are average, they try and do too much and fall short on experience. Difficult to stand in jacuzzi to shower - a bit dangerous. Very quiet and remote if not in main part of hotel. Signage not good. No bar.

Cons: Service is decent, but you would expect that. Facilities are ok for price but not Wow! Needs more atmosphere. Wifi is decent.

Pros: I find it very hard to focus on anything positive. I guess the hotel has an ok location, regarding distance to the harbour. However the area is full of construction sites and half the hotels are empy just as the amusement parks nearby. Thuan Chau feels like a ghosttown!

Cons: It seems like we came here 10 years too late and that nobody did any repairs in that time. In the first room we got the bedframe was broken, the wallpaper was crumbeling down and all the furniture was very worn down. In the second room we had, breadcrums were all over the floor and the walls had black moldy spots some places.... breakfast wasn’t good, the lobby played “happy new year” on repeat for 3 days straight, some guy from the hotel started making packages just outside our room at 22.30 (10.30 pm). In short: everything is worn down, not worth the money at all.

Pros: Location

Cons: No plug in the bath, has to ask for more pillows, too single beds pushed together and then it becomes a deluxe special. Telephone does not work, toilet fils constantly, bath never cleaned, 3 lights switches wired up so 1 switch works all, has a poolside bar but is closed.

Pros: The rooms where very spacious and clean. The overall campus was nice. The location was good.

Cons: The restaurant was not up to standard. It was okay, but given that it is quite pricey, one expects more. The breakfast buffet was had very limited choices and the coffee was horrible.

Pros: We discussed the best hotels we have ever stayed at. This one rates in the top Ten. You will not be sorry. Get the room that gives you direct access to the pool. You step out literally from your room into the pool. Lots of entertainment Outside dinning with Thái entertainment Dancers. Beautiful Property, loose the belief that you are in a city.

Cons: N/A

Pros: Great location, amazing pool, proximity from the beach and harbor. Nice courteous staff. Huge rooms. This location was isolated when we went, maybe owing to the virus scare. There were exactly 6 rooms occupied, 3 of which were ours. The entire place looked shockingly deserted. Which us why they upgraded us to bigger and better rooms closer to the lobby. A cab ride from here to the city center will cost approx 2 mil VND. Getting to the harbor is a 10 minute walk. Rooms are priced very well.

Cons: The place was empty. No guests at the lobby, pool, beach, or anywhere around. There was no breakfast spread (because of lack of guests) and we had to settle for a fixed breakfast ‘plate’..

Pros: The breakfast had choice and plentiful. The rooms were spacious and comfortable.

Cons: On arriving to Hanoi we were advised that an 8 night stay was too long with the lack of activity options available. I cancelled 7 nights and just stayed just the 1st night. I understand that this was a non refundable booking but on visiting the hotel to not of been offered anything for staying the one night and paying for 8 nights was of great disappointment.

Pros: The location is abysmal, this area is a ghost town, half built buildings as far as the eye can see. There wasn’t one thing I liked about this property. After your complimentary tea, it all goes down hill.

Cons: The staff are unfriendly and I felt a thug-ish vibe around the casino and restaurant. As an English speaker it is near impossible to understand the format of the hotels and the menus. As the only English people in the hotel we felt isolated and a hindrance to the staff. It was as if they wanted us out from the get go. The staff actively didn’t want to help us on our journey to Hanoi. The breakfast was mediocre at best. The food is overpriced and because you are isolated you have to pay the price. AVOID AT ALL COST

Pros: the swimming pool, great breakfast, upgrade in a deluxe room.

Cons: Noisy air conditioning, breakfast is in a different building in case of rain there are no umbrellas in the rooms. No elevator. Buildings construction works in the area which you can hear.

Pros: all good - although we lost the hand towel in the room - we were charges 75 pence ????

Cons: we could of gone back to the you for 75 charge- it was there some place?????

Pros: The staff was very kindly.

Cons: The villa was very noisy and there are not a good place for relax.

Pros: I liked the staff, most were very friendly, assisting, and accommodating. The breakfast was nice, with many options. There are two restaurants on site. There is a nice indoor pool to go with the outdoor pool. The hotel is about a 15 minute walk from many restaurants. This was not an unpleasant stay. The hotel was very much quiet after 9 pm. We were able to relax and enjoyed our stay. The managers were incredibly helpful. We would come back to this hotel.

Cons: The pictures of the hotel, casino, and rooms have been heavily photoshopped. I am not even sure that the pictures of the outdoor pool are not actually pictures of the pool at the Novotel just down the street. The view from the hotel villas or Ha Long Bay are now greatly obstructed by a new housing, shopping, and dining complex that is being developed across the road. We paid the hotel to have a driver for us at the the airport in Hanoi when we got off the plane. I walked outside three time and there was no driver with a sign with either my name or the hotel's name. I finally called the hotel and they located the driver, on my fourth trip outside I found the driver where he was supposed to be. The casino procedures are confusing and lengthy compared to the casinos in Macau, Las Vegas, or other gaming rooms in the U.S.

Pros: The pool and the view was good.

Cons: We didnt feel welcome and the food was not good. none of the staff was speaking english, and when we was leaving they said we had taken a knife and a plate from the room so they wood not give us the passports.