Ha Long hotels

Pros: A very luxurious and comfortable suite. Very friendly and helpful staff. Fantastic breakfast.

Cons: The pool and beach were not near the hotel had to take electric car to get there.

Pros: Beautiful room and staff was eager to help! Would of loved to stay a bit longer.

Cons: Far away from local spots and food culture

Pros: The staff is super considerate. They took care of my pregnant wife a lot. Thank you so much for that. We had a fantastic stay at the hotel.

Pros: Very spacious rooms and comfortable beds!

Cons: The swimming pool is 1.5kms from the hotel. The hotel does provide transport but it still seems like a bother. Also, it would be great if I could hook up my laptop or cast my phone to the television. A smart TV would be even better.

Pros: The room price and staff

Cons: Nothing

Pros: This location is absolutely great!!! We were really happy with the choice to come here instead of booking a one day tour from Hanoi, or to book an overnight tour in Halong bay. This property is a perfect basis from which you can book tours to Halong. The pool and beach are simply perfect and just a small bike ride away!! The staff was incredibly friendly, the rooms were great and the bed was simply amazing! We LOVED everything here and really want to go back one day!

Cons: Nothing :)

Pros: Yummy breakfast

Pros: We loved how comfortable and clean the whole resort is. The breakfast buffet had lots of options (both Asian and Western) as did the restaurant. The staff are all helpful and attentive. Free use of bicycles and beach towels provided at no charge. Great transport to and from private beach and pool (2km down the road). Rooms spotless and very comfortable. Aircon is excellent and wifi very good too. It was our first wedding anniversary and the staff made us a special cake.

Cons: The spa is REALLY expensive. Cocktails were very pricey too. The private beach is very nice, but could do with more regular cleans as rubbish tends to wash up there. The island is very quiet and in the middle of being built/developed. It is lovely but not the place to go of you want to party or meet lots of people.

Pros: Breakfast, room, comfortable beds and pillows, free bicycle rental, customer service

Cons: On one day we couldn’t use the pool as there was private party, but hotel has made it up to us by letting us use facilities for an extra day after we checked out so no complaints

Pros: Lovely hotel, rooms are big and comfortable. Amazing breakfast. Ideal for visiting Halong bay.

Cons: In the middle of a ghost town. Surrounded by unfinished buildings and construction. Pool is around 3km away.

Pros: - The staff is really kind and helpful, good English. - Location is great if you are planning to go to Sunworld, it's just a 10-minute walk away. - Swimming pool after a long day is good. - Beautiful view from the window.

Cons: - Breakfast was very strange: yes, there were a lot of options, but everything was cold, and not tasty. - Everything in the room is very old and worn-out, the reality is not as bright as on the photos.

Pros: Absolutely excellent. The staff were extremely helpful throughout our stay. The room was amazing and we enjoyed all of the buffet food options.

Pros: Good gym and swimming pool.

Cons: Charged a high amount for laundry around 700k for two people when you can get it done for 60k each in a local shop.

Pros: The Staff all Excellent, will do anything to make sure your stay is trouble free.. Hotel clean and fresh, Bar snacks very tasty. Location close to the city and chair lift at sun world..But its the lovely people working there that makes it all Work.

Cons: Every thing Good

Pros: Fabulous buffet breakfast & spacious room

Cons: So quiet, check in experience wasn’t the best and the massages at the hotel weren’t great.

Pros: Room is large and clean, so we can stay very comfortable. Breakfast was so wide range cuisines, we could enjoy that. Also, the hotel fee is not expensive, so very high ROI for that.

Cons: It located at the east end of the peninsula. So, it needs to take a long walk to reach the city center. That is not serious problem.

Pros: Everything was good and great value! The hotel organised an amazing day trip to Halong Bay that was really cheap!

Pros: Stuff was awesome! Thank you.

Cons: Old furniture, walls and ceiling.

Pros: Great location and taff

Cons: Nothing

Pros: The bed was very comfortable. Nice shower. Great buffet breakfast. And the staff was really greta to me. I was getting sick and it was bad weather and the staff treated me excellent even though I probably wasn't at my best.

Cons: Halong Bay in general. This is by means no reflection on the hotel, but Halong Bay is way over priced for Vietnam and it being over developed with no good food or nightlife, and I say that in comparison to Saigon or Hanoi or Nha Trang not to the US or other places. If you do get stuck here, Halong Plaza Hotel is a good hotel and a fair price to stay at.

Pros: Centralized. Nice view ..breakfast is great

Cons: Hair dryer need update...room is decent

Pros: The hotel is very well situated within easy walking distance to the amusement park where you take the cable car up to Sun World. There are plenty of local eating and drinking facilities close by.

Cons: There is nothing to dislike with this hotel.

Cons: The smell is not good

Pros: Good location with a great view across a park. 800m from the beach. The rooms with balconies have great views. Excellent breakfast with a great mix of local Vietnamese food and Western food. Very friendly staff.

Cons: The room with 2 beds were tight. Hotel lobby and elevator area were a bit dark wish there were more light and better lit.

Pros: Breakfast is very good, swimming pool is beautiful. I like to stay in Novotel very much. The room is huge and well maintained.

Pros: Location is great, in the central of tourist area. Near Sunworld and not far away from Tuan Chau port. I was here quite long time ago with fam, so I decided to come back and see how things change. Facilities in room are quite old, still in good condition tho. Staffs are friendly and attentive, they noticed my bf bday and congrats him with a (nice) cake. Also gave us a room with nice view of Sunwheel and Water dancing. We also rented a motorbike at a good price.

Cons: Pool is small, not a good choice for anyone who like swimming. it was quite annoying on our last night, small knocking sound played all night.

Pros: It was lovely and offered everything! The food was amazing with so many options to choose from. I would highly recommend the buffet. I did however fall sick but the staff especially one lady was very helpful. She got me a cab to take me to a pharmacy and wrote down my symptoms to pass on to the pharmacist. She waited with me until the cab arrived. The hotel was able to sell me slices of toast at a small price as I couldn’t eat anything else on the menu. The hotel was very accommodating. The hotel is in a great location. Very quiet and clean. We loved it. Very European style short walk to the beach

Cons: Price for food was expensive but expected for large hotel company

Pros: Staff very friendly and helpful. Room clean. Spacious.

Cons: The language is a problem as most don't speak english

Pros: The hotel is really nice, comfy bed and nice view from the window.

Cons: It was not easy to find nice restaurants nearby. But the food from the hotel is nice.

Pros: Drinks

Cons: Location

Pros: The room had spectacular views of the bay. The food was excellent

Pros: the hotel is nice ..no complaints

Cons: the toilet was clogged in the reception area...it was a bad state.

Pros: Hotel very clean, staff helpful and friendly

Cons: Across from a construction site Halong does not have a lot going for it besides the bay... Recommend staying one day only New theme park is an eye sore

Pros: Luxurious rooms were a great treat. We had a view of the bay and the bed was very comfortable. Breakfast buffet was great and there is also also great selection for lunch and dinner at the restaurant. The pool bar was relaxing and if the weather was warmer we would have swum. I was able to use the gym which was great. The staff were really helpful and organised taxis for us when we left. There is a market nearby and local stores to get massages and manicures for really reasonable prices. Even though the hotel isn't within walking distance from any major attractions, the remoteness is just what you need after the busyness of being in the city.

Cons: It would be good to know the general time when house keeping is coming to clean so we could plan our activities and when we can rest.

Pros: Nice rooms

Cons: There was building works going on over my room I told the staff several times but it didn't do anything..Basically the work went on and was woken at 7am again by building noise.

Pros: The staff was simply amazing. We arrived late in the night still they helped us a lot with our trip to Da Nang next day. The receptionist called our next hotel and arranged the transfer from the airport. They helped with the taxi, exchanging money and even wrote a few lines to the bus driver in Vietnamese to overcome the language barrier and let us get off the bus near the Ha Noi airport. The breakfast is of a wide variety and everything was yummy.

Cons: The only problem we had was that the hotel is a bit far from the sea port and the bus station so you need a car or taxi to get anywhere.

Pros: Next to main road.

Cons: Bathroom and gym were not maintained. Both the treadmills were not working during our stay. When we requested for a late check out, we will only given 30 minutes despite the low occupancy rate.

Pros: Good location, close to seafood market and restaurants. Cleanliness. Air conditioner.

Cons: Stayed for few nights there and the buffet breakfast didn't change the menu at all. Have to eat the same breakfast for everyday. Staffs are not really friendly and take too long to check-in. We came at 3pm and usually the room should already be done by that time but the staffs told us to wait for them to check if the room is available. The swimming pool is nice but a little bit small. When there are more than 5 people in the pool it will be crowded.

Pros: Nice rooms. Warm, welcoming and helpful staff. They helped us with finding a good cheap boat trip. Good breakfast.

Cons: The location is not in the center of Halong, but still good for a day or two if you plan to go on boat trips. The wifi was very slow in the rooms.

Pros: Nice room, reasonable pool, decent breakfast

Cons: Gym was non-existant, poor wi-fi

Pros: Nothing special

Cons: Nothing

Pros: The view from the room is spectacular!Room is big, the bed are really comfy, the staff are friendly & helpful. Behind the hotel there is lots of street food around and in front of the hotel is an ATM which is free withdrawal so is very convenient. 10 minutes walk to the market, mall and a circle k nearby.

Cons: Nothing

Pros: The staff were lovely and spoke great English! Very clean room with a stunning view! Would recommend to any family or friends!!

Pros: Very helpful staff, nice breakfast, clean room with a beautiful view over Halong Bay.

Cons: Ha Long City isn’t very nice (but we booked it because of the Bai Tho / Poem Mountain).

Pros: View out of the hotel and the staff was kind.

Cons: Breakfast was not worth the money. Whole hotel needs to have a makeover. Tour prices are 15 $ higher, than booking directly over the organisator. At least the room could have a second chair so you can enjoy the view together. Overall the hotel is too expensive for what you get, but maybe it was a nice hotel in year 2000.

Pros: Great breakfast buffet.

Pros: Very good location. Quite easy to walk to downtown. Large room. Nice view of Halong bay. Nice staffs. Great variety of breakfast.

Cons: Small bathroom compared to the whole room.

Pros: Stunning view, spacious room

Cons: Old style interior design

Pros: Pool was nice. Staff were nice. Night markets were good. We are australian and the area was nice and friendly.

Cons: Location wasnt really close to anything. Room had bits missing out of the trim. Door fram was busted and cracks in the wall.. the gym equipment was cheap couldnt handle 1 rep with full weights..

Pros: Nice palace at Hon Gai. Very closed to the central of Ha Long. Staffs were so helpful and friendly. My room was very clean

Pros: Staff and location

Pros: Staffs were kind and nice

Cons: Breakfast was quite poor

Pros: great breakfast, great location.

Cons: Check in was a bit slow with my family. The receptionist gave priority to the big groups. It is better to apply "first in first served".

Pros: Been upgraded from deluxe to suite.

Cons: Location. All activities and things to do far from hotel. Need to use grab to get somewhere. Deluxe rooms looks like standart ones just a view..which is actually not like in pics. Smoking allowed nearly everywhere inside hotel..crazy. very poor english for staff

Pros: Nice staff

Cons: Mold, smoking room, old, loud.

Pros: Except the location near the restaurant I always come for eating, I cannot find what I like about the hotel.

Cons: The hotel is in the bad condition. Yes it was built 8 years ago but it doesn't mean to be terrible like this. When I first came to the hotel, all air conditioner in the lobby wasn't running. Then I came to my room, the carpet in the hall way smelt terribly. And my room, even the suite one but was not clean, specially the carpet. Morning breakfast doesn't have many choices and the food was not good either. The pool was so small and it looked totally different from the picture. Should I stay in that kind of place again? Absolutely not.

Pros: Comfortable bed, amazing views, friendly staff.

Cons: A litle bit far from the beach .

Cons: The room was very bad smell like “fish” and smoking smell. Per their staff, the smell came from new carpets in room. But i felt it not only in room but also around the corridor. Room was not clean and can easily hear noise from the connecting room. Staff needs to be trained more for professional, knowledge and attitude.

Pros: Spacious room, good view

Cons: Swimming pool is too small

Pros: It is a good hotel to stay in Halong with reasonable price...

Pros: The staff were friendly. Large room.

Cons: The hotel looks nothing like the photos. Our room had an 'old' smell to it that the (noisy) air conditioning didn't clear. The hotel is clearly geared towards Chinese tourists, so we felt out of place. Ha Long City is a bit of a ghost town and has no character. If you're going to visit the bay, don't stay the night in the city you'll regret it.

Pros: Good breakfast, competent staff

Cons: Location

Pros: The location is abysmal, this area is a ghost town, half built buildings as far as the eye can see. There wasn’t one thing I liked about this property. After your complimentary tea, it all goes down hill.

Cons: The staff are unfriendly and I felt a thug-ish vibe around the casino and restaurant. As an English speaker it is near impossible to understand the format of the hotels and the menus. As the only English people in the hotel we felt isolated and a hindrance to the staff. It was as if they wanted us out from the get go. The staff actively didn’t want to help us on our journey to Hanoi. The breakfast was mediocre at best. The food is overpriced and because you are isolated you have to pay the price. AVOID AT ALL COST

Pros: Not a lot.

Cons: It was like a hotel in North Korea!! Dated very dated, musky smell place is soooooooooo weird!!!!

Pros: the swimming pool, great breakfast, upgrade in a deluxe room.

Cons: Noisy air conditioning, breakfast is in a different building in case of rain there are no umbrellas in the rooms. No elevator. Buildings construction works in the area which you can hear.

Pros: Large pool - looked well maintained

Cons: They do not supply balcony furniture for the room balconies!!! We eventually got some (taken from the pool area) Why have a balcony if you can’t sit out??

Pros: all good - although we lost the hand towel in the room - we were charges 75 pence ????

Cons: we could of gone back to the you for 75 charge- it was there some place?????

Pros: The staff was very kindly.

Cons: The villa was very noisy and there are not a good place for relax.

Pros: I liked the staff, most were very friendly, assisting, and accommodating. The breakfast was nice, with many options. There are two restaurants on site. There is a nice indoor pool to go with the outdoor pool. The hotel is about a 15 minute walk from many restaurants. This was not an unpleasant stay. The hotel was very much quiet after 9 pm. We were able to relax and enjoyed our stay. The managers were incredibly helpful. We would come back to this hotel.

Cons: The pictures of the hotel, casino, and rooms have been heavily photoshopped. I am not even sure that the pictures of the outdoor pool are not actually pictures of the pool at the Novotel just down the street. The view from the hotel villas or Ha Long Bay are now greatly obstructed by a new housing, shopping, and dining complex that is being developed across the road. We paid the hotel to have a driver for us at the the airport in Hanoi when we got off the plane. I walked outside three time and there was no driver with a sign with either my name or the hotel's name. I finally called the hotel and they located the driver, on my fourth trip outside I found the driver where he was supposed to be. The casino procedures are confusing and lengthy compared to the casinos in Macau, Las Vegas, or other gaming rooms in the U.S.

Pros: The pool and the view was good.

Cons: We didnt feel welcome and the food was not good. none of the staff was speaking english, and when we was leaving they said we had taken a knife and a plate from the room so they wood not give us the passports.

Pros: The bed was super comfy and the room was nice

Cons: The staff didn’t speak much English and were quite rude. I wasn’t offered a drink or a menu in the restaurant until I got up and asked for one which isn’t acceptable at such a large hotel. The food finally came and wasn’t great at all. There was also a real lack of veggie options which meant everything I had I had to ask for without meat which proved difficult when people didn’t understand me.

Pros: Excellent staff and service

Cons: The hotel being on the main road was very noisy with construction work and vehicles constantly beeping throughout the night.

Pros: Breakfast and location

Cons: The hotel is a little (dated) but is under renovation!

Pros: Location, cleanliness, staff.

Cons: Breakfast could have been better, more variety or different menus for different days. Currently is the same everyday.

Pros: The breakfast was good, the first morning they didnt have a buffet on so that was annoying but the 2nd morning their buffet was on. We arrived at around 7.30am and were allowed to check in early at around 9.30am. We spent the 2 hours before check in sitting by the pool and also then going for breakfast. The hotel pool is beautiful and it's a beachfront hotel. The beach is stunning!!!

Cons: The bathtub and shower could do with an upgrade

Pros: Very spacious.

Cons: In a very noisy road. The “sea views” are palm trees. You can only see the sea from the beach which is crossing a long stretch of palm trees then a road. Same is the pool view- only palm trees! The food and drinks were very expensive for the quality and you can only eat at the restaurant. The cruise organised by the hotel is in very poor condition, our boat had holes and wobbly rails

Pros: Swimming pool Breakfast

Cons: Loud AC Spooky interior Bed: Instead of a large bed, they joined twin beds which was a discomfort Clogged bathtub which was also a shower place

Pros: Bathroom is too much dirty with flies. Air conditioner very noise( something wrong with fan in side) outside is a construction side are working terrible noisy at 1am

Cons: Bathroom is too much dirty with flies. Air conditioner very noise( something wrong with fan in side) outside is a construction side are working terrible noisy at 1am.

Pros: Breakfast and breakfast staff good. The reception staff brought out a lovely cold drink of water.

Cons: Two single beds joined together very uncomfortable. Shower screen only half there making water on floor dangerous. Tv had very poor reception, no bar and couldn’t really call it a resort, maybe in the past. Two couples staying there but couldn’t have our room until 2pm. Room we did get had exposed electrical wiring

Pros: Nice pool and large rooms. Great location right on the beachfront.

Cons: The rooms are dated.

Pros: What a amazing place to chill. I like the view and see sight. Also as well staffs are friendly. Thanks for your service!

Pros: Huge room, huge bathroom. Good breakfast. Super friendly and helpfull stuff.

Cons: Beds could have been more comfortable.

Pros: The bedroom was large, very old french style, high ceilings etc. The pool was lovely and that fact that we pretty much had the entire hotel to ourselves was a win. The staff were friendly enough when available.

Cons: The property is located on the same island that you get the majority of the Ha Long Bay cruises from. The island is about 20% built with numerous half built hotels around the area. Apparently we were in the end of the high season according to our hotel but there was no one there. The place is a ghost town. This meant that all the restaurants shut up very early and our hotel didn’t provide dinner due to the lack of guests. There was a good restaurant that served pizza (pretty epic at that) about half a km down the road from the hotel. But I didn’t go all the way to Vietnam to eat pizza. Additionally there were minimal staff available in the hotel. We had to go hunting for someone every morning to get towels and the subbed cushions (we tried without - not comfortable) the breakfast was also a la cartel but on our second morning we didn’t have a choice, we were just given a random selection of things. There was a pool bar, but no one was ever there so after hunting people down to get a drink it took quite a while for it come as well! Overall, my advice would be to look at staying on Cat Ba island rather than here. The hotel was ok and the staff were friendly enough but it get like a mission to do anything (get food etc). This defeats the point of a holiday. We went in the supposed high season and it was still dead so you can’t be sure what it’s going to be like.