Excellent
10,0
Pros:
Facilities, common areas and rooms are stunning, great in size and comfort
Cons:
The pool at the property is a little outdated in contrast to the rest of the property which is breathtaking
Excellent
9,0
Pros:
some of the friendliest staff I’ve met in Hanoi. very accommodating of all our requests. the upkeep of the facilities seems good. great location.
Cons:
the studio is on the small side.
Excellent
10,0
Pros:
New studios are well designed and offer all luxury needed. Highly enjoyed my stay.
Cons:
Nothing
Excellent
10,0
Pros:
room is super with a huge toilet , staff are very helpful and professional. Thanks to Receptionist Robbie so i can discover best place to eat Hainan chicken rice in Hanoi. and also very professional and helpful.
Excellent
8,0
Pros:
We were located in Tower B which had direct access to the Syrena Mall and Annam supermarket. The location was great. Furthermore, the facilities and the lounge room for waiting to check-in or waiting for transport were also very pleasant and comfortable waiting spaces. The room itself had washing facilities and a kitchenette- we only used the washer/dryer and stored groceries purchased from Annam in the fridge. The bed was huge, comfortable, and with pillows that were super comfortable and fresh. The greatest asset to this booking was the bathroom, oversized, spacious, and had an internal wardrobe that was accessible. The toilet had electronic features as well as a warming feature but was generally a very nice space for an overnight stay. Fraser Residence extended our checkout time to 3 pm which we were very grateful for as we did not check in until after 9 pm. All in all a great stay and conveniently located in Tay Ho.
Cons:
Getting transport to Tower B as many drivers don't know to pick you up from here and generally go to the front of the mall or Tower A entrance. We had some confusion with the receptionist suggesting our grab booking had been cancelled and she ordered a taxi for us, but this was not the case and the grab driver pulled up behind the taxi. Of course, we took the grab as this was our personal booking but I'm not sure what the intention was here but it was a small issue. Everything else was outstanding.
Excellent
9,0
Pros:
Friendliness of staff who are always professional and have a smile on their face and remember who you are as a returning guest.
Cons:
Everything was good except the breakfast on Sunday morning is served by room service and that came cold, maybe being able to ask for a selection of what you feel for breakfast instead of being given what the kitchen thinks.
Excellent
9,0
Pros:
Friendly staff and very helpful and professional
Cons:
Everything was great