Holiday Inn Gurnee Convention Center

Location was great as was the breakfast.

Pool room was really cold and hottub not hot. Our room was on the Inside and our window overlooked the lobby, which was odd. It was difficult to figure out the heating/fan so our room was super muggy and we couldn’t open the window. Iron was old and left black marks on jeans. Overall just felt old and not as clean as I prefer.

The convention center

The curtains were held together with a paper clip, the beds made noise, the room was dirty, the heater made a loud noise like it was going to blow up, the walls were paper thin, there was no vending machine only a “store” where you had to wait 10 minutes to pay, you could hear everything going on on either side of your room, the hallway and upstairs, the bar staff was inattentive and slow, drinks were marked up 4x regular price, and I was given the wrong room but that was booking.com ‘s fault.

The pool and evening staff. In previous visits we received wonderful interactions with both the front desk staff and wait staff. Not so much for this visit.

The resturant staff and morning manager as well. We have stayed here 4 times in the last 6 weeks and this is the first time we have received such rudeness. I will be contacting the corporate office.