Terrible Service - arrived and they had no car despite my reservation.
Pros: Nothing. Made a reservation, there was no car, and no care about my inconvenience.
Cons: Everything. Avoid the Gurnee Hertz.
Sep 20 2016
Pros: Car was nice and easy driving.
Cons: Had to sit and wait for the one and only employee for 15 minutes for pick up and drop off. Had to pay extra for second driver. Windows on car were dirty, and the back was never vacuumed.
Oct 25 2016
Cons: Pick up agent greeted me with "I'll help you in 25 minutes, granted I was early, but poor customer service.
Apr 3 2018
Good service got what I needed
Pros: Fast service, responsive, car in great condition.
Cons: Had a wait a while (~10 minutes) for the car to be delivered.
Apr 10 2018
Cons: We picked up the car and nobody bothered to clean it first. There was food crumbs everywhere and stuff on the floor and it stunk of syrup in the car, it was on the seat belt and on the door like someone spilt it. I cleaned the car myself when I got it back home after picking it up from hertz. Worst experience so far with hertz
Jun 5 2018
Great experience overall!
Pros: Smooth ride, great gas milage, just the right size.
Cons: Would've liked a Bluetooth connection for my phone, but USB was fine for my purposes.
Jun 8 2018
Pros: Value for the money and pickup and dropoff
Cons: Need to have backup person for gettting and returning car
Mar 27 2019
Pros: Excellent, helpful staff - got a great toll-saving travel tip, too!