Guilin hotels near Elephant Trunk Hill

Pros: Staff was helpful

Cons: Room had a strong musky smell, looked old. Unlike the photos posted

Pros: Helpfull staff that arranged our transportation to our next hotel in Yangshuo. They also spoke verry good English and the room was verry nice looking and clean!

Cons: None

Pros: Extremely friendly and helpful staff; The room is very clean and the cleaning lady is very helpful and communicative; Very tasty noddle soup in the breakfast.

Cons: A bit noisy in the early morning (after five am) as the hotel is right next to a busy road and junction.

Pros: The staff at reception were enthusiastic, efficient and very helpful. They helped us a lot with our onward travel to Yangshuo and finding our way around Guilin.

Pros: Room was extremely nice, we got an upgrade free of charge to a king size bedroom, very friendly staff and English-speaking

Pros: Big room. Friendly and helpful staff. Lift available. Check-in is good.

Cons: It’s a smoking room as there were ash trays about. There weren’t any non-smoking rooms? Just a slight residual cigarette smell in the room. Breakfast is average and noted most hotels have similar breakfasts bar one that is slightly better. No coffee or tea but there is a kettle!

Pros: The hotel helped us to get tours what we wanted. City center and tourist attractions can be reached by 30 min walk or by taxi which costs less than 2 euro.

Cons: The room was clean but the floor carpet was very scuffy, so the hotel provided slippers for guests.

Pros: The hotel staff are very helpful and picked us up from bus station. It was however a very bad decision to take bus from the much-safer nearby Yangshuo as station is not safe and my girlfriend had her mobile phone stolen while we were taking down the luggage from bus. So we didn’t get to enjoy much of our three day stay there due to this very bad experience. However on the positive side, hotel staff were extremely helpful and drove us to police station (which were useless and no help at all...).

Cons: Nothing bad to say about hotel, apart from the city it is located in not being safe at all. Always have to be on the lookout as standard of living in Guilin is very low and there is a lot of theft. My girlfriend had her phone stolen immediately when we arrived at the bus station and it ruined our stay there.

Pros: Facilities were great. Breakfast was good. Staff excellent. Beds comfortable. Loved it!

Pros: The staff were very friendly, the hotel location was excellent. It was very clean and the breakfast was very good. Their black tea was the best I tasted in China.

Pros: Location across the road from the lake, beautiful room and great shower, tea room in window. Girls on the front desk go above and beyond to help guests. Activity room with calligraphy set up for guests to use. The hotel is full of beautiful Chinese antiques.

Cons: Nothing

Pros: Friendly Staff very helpful, good location just next to the lake, bed is really comfy. Good breakfast, the view on the top floor -breakfast area was amazing!

Cons: Overseas travelers remember “ do not put toilet paper in the toilet!!!” It blocks the toilet! The bathroom was a bit dark and a bit smelly, I guess because of the drain.

Pros: Good location for sjghtseeing.

Pros: This is a great place to stay. The location is overlooking the river. The open air restaurant is a lovely place to spend time as we did on a rainy day enjoying good coffee and breakfast. The staff is exceptional. They really care about their customers. The wifi was much better than I thought it would be. The bathroom was good as was the bed. I had a covered balcony outside my room which I used to watch the activity on the river.

Pros: Not bad

Cons: Just good

Pros: The staff are really lovely and speak fluent English. They want you to see the best of Guilin so will go out of their way to provide the best service and advice possible. They provide a free guided tours around the lakes in front of the hotel, free tea tasting and give tours round the museum. It was a cultural experience itself to stay here. The breakfast room had a beautiful view over the lake and had both Western and Chinese options. The location was perfect; you are in walking distance to all of the sightseeing attractions and the hotel organised a river cruise down the Li river to Yangshuo. Really great service and nice hotel.

Cons: The actual rooms themselves were a bit run down and could do with a freshen up but I know that the day after we left the hotel was closing down for two weeks to renovate so I have high hopes it will be fantastic! I would still recommend people to stay.

Cons: This is not a hotel that meets the Sheraton standard - Horrifying tour service ! How can Sheraton suggest its clients a tour agency that has a fraudulent tour guide named Chin Chin (English name Jennifer) that overcharges entrance tickets to make extra money? We only realised this, because my daughter speaks mandarin. The Sheraton suggested tour agency sold a private tour for me and my daughter at a fix rate. To avoid any mishaps, every site to visit was planned one day in advance with the English speaking guide Chin Chin (Jennifer), nothing was added during the tour. We left the Hotel late for the tour in the morning, so to compensate for the missed time we removed one of the sites to visit. Once we came back from the tour, the agency required more money because we were late, even though we were not told that the tour ended at a specific time. The guide Chin Chin (Jennifer) was offensive, shouted to us as clients, made plans to shorten the tour without our knowledge as she didn’t want to go to the sites we agreed to visit the day before, gave wrong informations to us, to the driver and to the agency manager. I reported the incidents to one of the Hotel managers who helpfully got in contact with the tour agency manager, who did not find the matter deem of a meeting or worth his attention. Well done.....I strongly suggest that Sheraton kick them out of their Hotel to save themselves a bad reputation and a lot of unhappy client.

Pros: Staff were courteous and professional. Nothing was too much trouble. Excellent facilities and location

Cons: The hotel is too old, smelled like mold all the time.

Pros: good location

Pros: Good location with many local eating places within walking distance.

Cons: Hairdryer didn’t work well. Had to get it changed.

Pros: River view room, large outdoor pool, close proximity to the pedestrian streets of Guilin

Cons: The hotel is quite dated and could do with a refurbishment. The Coffee shop was not open until about 9am

Pros: Good location

Cons: Smell, smokey, damp and tired hotel

Pros: Great location. Helpful personel with acceptable English.

Cons: Breakfast could be improved in selection and quality of service (eg. you ask for a cup of coffee while the waiter is running on the other side of the room to avoid interaction etc). No taxis in the front of the hotel. We were on a rush to the airport counting each minute and concierge suggest cheaper „taxi” run by his friend which was not on the site. We finally ran out to the street with all lagguage to hail a taxi. The concierge was completly not interested in any help since we haven’t took his friend instead. Unclear situation at the check in: we were offered the room in the lower standard than booked. The recepcionist suggested that we were upgraded to the better floor. Afterwards he suggested that „the view mentioned in the offer was optional if available”. Finally room in the proper class was available but the check in lasted for nearly one hour (ie. From 2 to 3 am). Small thing: you need to have a room key to access any toilet in the lobby what is simple inconvinient