Pros:The staff was great. Very apologetic for not having the Rouge I had reserved.Reviewed May 30 2021
review from
6.0
Cons:It’s not fair some of us don’t carry credit cards and was really disappointed and I am driving my car!Reviewed Apr 15 2021
review from
6.0
Cons:The van I was going to rent had a tiny dent in it. I simply did not want to be responsible for the dent so I pointed it out to the rental agent. They would not rent me the van with the small dent and chose to grab a different van from the lot which had recently been turned in and had me wait over 20 minutes while they “detailed” that van. I took that van, which was clearly detailed in a hurry, and found used napkins, grocery bags, crumbs, etc inside it. I’m a father of three and not super picky. But that’s Not exactly what one hopes to find in a rental vehicle, especially during COVID.Reviewed Jan 11 2021
review from
10.0
Cons:I have no complaintsReviewed Oct 8 2020
review from
9.2
Pros:Staff was very friendly and helpful, despite the line and other rude customers.Cons:I wish someone would have told me that they weren't open on Sundays. I had to take a picture of me dropping off the keys in case there was a dispute. I also don't like that the car is still my responsibility even after I drop it off at their lot.Reviewed Sep 10 2020
review from
6.4
Pros:Car was great, clean and ready when reserved,Cons:Reserved online for 3 days, but was told at pick up that I had to pay for an extra day, since their office wasn’t open on the day I had reserved to return it. Nothing mentioned online when I booked it for 3 days.. that I couldn’t return it on the 3rd day. WTF? When I tried to get an explanation, was told, “sorry, you could have returned it after 2days if you wanted.” I needed it for 3, their lack of staffing, resulted in mandatory extra day rental for me and no notice until I picked it up.. really bad.Reviewed Sep 8 2020
review from
10.0
Pros:$10 fee to add a second driver is reasonable and only $5/day to upgrade to pickup truck is excellentCons:Everything was greatReviewed Jul 24 2020
review from
10.0
Pros:Quick and easy exit with friendly staff. Darn cheap for a one-way rental - much cheaper than the train - due to the Covid situation.Reviewed Jul 7 2020
review from
2.0
Pros:Nothing. Never received the vehicle.Reviewed Apr 25 2020
review from
10.0
Pros:We love using Enterprise, we especially love the staff at the Murray location.Cons:Honestly, nothing. The car drove great, it was a great price, the staff is wonderful, very easy-in and out, no stress.Reviewed Feb 5 2020
review from
10.0
Pros:Very friendly agents, great customer serviceReviewed Sep 30 2019
review from
8.0
Pros:This transaction went well.Reviewed Sep 26 2019